Groove Ford

Bought a new F150 from Juan about 45 days ago. I needed some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a loaner car setup for me. That Friday, Chris the service manager, and Juan greeted me as they were expecting me and got me right into my loaner car and I was out of there. They both called when my vehicle was ready later that day. I am very impressed with the service level I received. It's rare these days and even more appreciated! More

My fiancee and I decided to buy a new C-Max Energi after moving to CO from CA. We researched online for the best Ford dealer in Denver based on customer service review since, well, pretty much any dealer yo moving to CO from CA. We researched online for the best Ford dealer in Denver based on customer service review since, well, pretty much any dealer you go to, you will pay the same price (+/- a couple dollars when spending $35,000) doesn't matter too much to me). After reading reviews, we decided to call Groove Ford and THEY set up an appointment time for us, at 1pm. When we got there right before 1pm. The salesman we had spoken to on the phone and explained to him the type of car, features, color, etc was busy with another client despite it was he who told us to come in at 1pm. Therefore, he passed us off to another salesperson who seemed to simply not be interested in us buying a car. After our test drive we asked to speak to our original salesperson. We then sat down with our original salesman and were going through specifics that they had in their inventory. All of a sudden, another couple came in (by this time it was 2:30ish), and he said he had to help them because they had an appointment time at 12:30... We were on time to our appointment, they were late by 2 hours and the salesperson just walked away from us as we were sitting at his desk. This was very rude in my opinion. Another salesperson then began working with us. This was the 3rd salesperson. We worked with him for awhile looking for a good car for us. Then suddenly, he had to go as well because someone else came back from a test drive. We were left again with nobody helping us. By now, it was around 3-4pm. (We left for 30 min to go get lunch because this was turning into a whole day ordeal). We finally agreed to purchase a car that was on their lot as it was in line with what we wanted and could take it home that day/night. We were there until 6pm. As were were about to drive away, they realized that the navigation system was not working and told us that we would have to drop the car off the next day for them to "switch out the SD card". *note we purchased weathertech floor mats that we were told would be in within 5-7 days. The next day, we drove back and figured it would take 10 min for them to replace the SD card. It took them 4 hours. It has been over two weeks since we purchased our car and we had been expecting a call about our weathertechs. None came. We stopped by to ask about them and I was told they were ordered and would be in that afternoon. So we swung back by this afternoon to pick them up. Unsurprising to us, they were actually never ordered. (I believe they told me they would be there that afternoon so they could try to order/get them that day without telling us they never ordered them). To top it off, I was told that they were not ordered because we bought the car at 5:30pm so the order just didn't go through. 5:30pm two weeks prior. Three different salespeople actually came up to us, as they saw we were pissed, and asked what could they do for us to give them a good review. 3 people. My simply answer is, don't ask that question to your customer who just bought a 35k car. We felt we got a good deal on the car and we were not pressured to buy a car. However, we were there to buy a car and chose Groove for their revered service. I am still not sure why we got such sub-par service. We are quite a young couple so I do not know if that was a factor or if it was because we are leasing the car but I do not plan to go back and spend another $35,000 on our next car we plan to buy in a few months. I will update this review if anything changes as we plan to talk with them next Monday. I will update stars then. More

Best service experience ever. Thank you We own two Fords and one Subaru and service all three vehicles here. They are honest and give the highest quality service. and one Subaru and service all three vehicles here. They are honest and give the highest quality service. More

I initially contacted Groove Ford through their Internet sales and requested information on a used SUV. They responded and of course encouraged a visit to their dealership. After a week of friendly email ch sales and requested information on a used SUV. They responded and of course encouraged a visit to their dealership. After a week of friendly email chat, I told Jon Weinland that we had a day off and would make the two hour trip to look at this SUV. I asked Jon several times to let me know if the SUV sold before we arrived or made the trip. I emailed Jon beforewe left to let him know we were on our way. Good time to let us know they had sold the car as they claimed when we arrived, but he just said see you soon etc.... I believe this dealership is practicing bait and switch tactics. Use extreme caution if planning a purchase from any Groove dealership. With so many options I would highly recommend avoiding these scam artists. They are very good at what they do and will likely steal your money! More

In June of 2012 I took my college bound son to purchase a new 2012 Ford Fiesta from Groove Ford in Centennial, Colorado. After much haggling we came to a price I was comfortable paying and assured that the new 2012 Ford Fiesta from Groove Ford in Centennial, Colorado. After much haggling we came to a price I was comfortable paying and assured that the taxes my son was paying for in cash were low enough that he could pay them. I told them he had just under $1000 in down payment money to cover taxes and fees. The total taxes per the finance department came to $815 and we were asked to write a check for $825 (unsure disparity in contract amount vs paid amount). I was teaching my son not to finance taxes and registration fees so this is why our down payment was only the tax/registration amount. We left happy with Groove Ford and had planned to return to them in the fall to purchase a new 2013 Focus. I thought I was doing a good thing starting my son with a lifetime of Ford vehicles as I have done. About 3 weeks later my son took the car to get plates at the Registry and was told Groove Ford hadn’t sent a complete check for all the taxes due. I then called my salesman Alec whom later called me back saying that Groove Ford would take care of the mix-up and apologized. I was asked if I filled out the satisfaction survey with Ford yet for this transaction and explained I would soon. I felt like he was asking me because they were about to do what I deemed was the right thing for an error on their part. During the original sales pitch the sales team brought me a pre-filled in satisfaction form and said that filling one out with anything except exceptional is unsatisfactory for them. Groove Ford eventually paid the taxes because I received a letter from the Registry telling me I could pick up plates. After receiving the plates, I filled out the satisfaction survey with Ford giving Groove the glowing review they asked for and I thought they deserved after picking up the cost for their own clerical error. At this point I still thought that it was accidently omitted from my contract. Several weeks after that I received a letter from Groove stating I owed them the $473.37 for the tax they paid the state. This tax is apparently a city tax for the town of Parker and was omitted from my contract. They have tried telling me the address they used during our negotiations was different from the address on my contract, but I never provided them an address other than the one on my contract. At this point, it started clicking that they purposely left if off the contract to close the sale, knowing that the legal wording on the back of the sales contract would allow them to collect the tax well after I was unable to return the car. This address error lie is a completely fabricated excuse because they needed my address on the credit application I filled out in their office, had the same address on my driver’s license they photocopied that night and is the address on the actual sales contract they gave me that night. I find it very hard to believe a dealership that is less than 10 miles from Parker would be unaware of the city tax. I TRULY believe they omitted the tax knowing I would’ve negotiated the price lower to cover the cost or walked away from buying the car. I believe they purposely lied to me and waited to collect the tax from me until after I filled out the Ford satisfaction survey. More

I want to thank Jim Dickey for helping me out with my repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left the dealership to take a different job, Jim stepped right in and helped me with the same ideal customer care and service as I had with Lonnie. It is and will continue to be very much appreciated. Thank you. More

Really do not support the customer on warranty issues. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. More

Sales process was great with Juan - despite Ford losing our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that st our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that still has yet to be fixed. Each time we take it in and speak to someone, they promise to "order parts" and call us. They never call. The last time, they contracted out the work to seal the windshield. The problem was not fixed (Whistling noise at 45 mph and over). We took the car in again, and rode with one of the service staff who assured us he heard the issue and would call us in the early part of the week to schedule a time to correct the item. Still no call. We have had service associates tell us that they do not hear the issue. I am hearing impaired, my husband is not, we can both hear the noise easily. My husband also mentioned an issue with acceleration in our last visit. When explaining the item, he explained that the problem was similar to a significant turbo lag when driving a turbo charged car. The notes on the bill stated: "Customer says turbo lag is significant. This car does not have turbo." Having ordered the car to our specifications, we know it does not have turbo. He was describing the issue after the service associate asked for more information. If the service team was unsure about our understanding of the issue, they should have called. More than once, we have taken the car in for normal service, and other general items like recall work. Each time, when we drop off the car, they will have the oil change on file and not the rest of the work. This is after we can and schedule an appointment listing the items to be done to allow the team to schedule appropriately. When picking up our car, the cashier always asks us if the service team has explained the work that has been done. When we honestly answer, "no," her response is always, "You can read this later," as she highlights various notes. We have dealt with over 9 service associates, of all tenure and title, since getting our car. I would describe our service experience as nearly horrific. We purchased the extended maintenance and warranty when we bought the car to ensure it would run well for a long time. What a waste that was. We cannot even get them to complete general maintenance timely. We have completed all surveys from Ford & the dealership, asking someone to contact us about our experiences. Over a year of surveys, and still no call. Based on our service experience, I would never recommend this dealership. More

We had the best car buying experience ever. Juan Montoya has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price witho has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price without the normal painful haggling, exceptional customer service, and a great car! More