Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gregory INFINITI
Libertyville, IL
232 Reviews
At Gregory INFINITI, we believe buying and servicing a vehicle should feel straightforward, transparent, and genuinely enjoyable. As a family-owned and operated dealership, we’ve built our reputation on long-term relationships, honest communication, and doing the right thing for our customers — every single time.
Our team is made up of knowledgeable, approachable professionals who respect your time and listen to what matters most to you. Whether you’re here to purchase a new or pre-owned INFINITI, explore financing options, or service your current vehicle, our goal is to deliver a premium experience without pressure or surprises.
We’re proud to represent the INFINITI brand and the craftsmanship, performance, and innovation it stands for. From a carefully curated inventory to a modern service department staffed by factory-trained technicians, every detail of our dealership is designed with your experience in mind.
At Gregory INFINITI, we don’t measure success by a single transaction — we measure it by trust earned and customers who return year after year. We look forward to welcoming you and showing you what sets our dealership apart.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 232 reviews
January 15, 2026
I certainly would recommend Gregory Infiniti as they continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgea continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgeable. More
by vonfjob
Verified CustomerEmployees Worked With
January 15, 2026
Ryan and his team were thorough and professional with all my questions. Outstanding and top notch service! my questions. Outstanding and top notch service! More
by d9.reyes
January 14, 2026
The service department, specifically Betsy, took great care of me this week. I had a dead battery that wouldn't take or hold a charge. I was able to get the vehicle jump started and into the dealership care of me this week. I had a dead battery that wouldn't take or hold a charge. I was able to get the vehicle jump started and into the dealership for diagnostics. Without an appointment, they worked me into the schedule in a timely manner, gave me rides to/from my residence and fixed my vehicle in 1 day. Very much appreciated! More
by gpeters62
Employees Worked With
Garcia, Betsy
January 14, 2026
In the past, I have not been fully satisfied with the level of service at the Gregory Infinit service dept, but this time I worked with Service Manager, Ryan Mathee, and found him to be extremely friendl level of service at the Gregory Infinit service dept, but this time I worked with Service Manager, Ryan Mathee, and found him to be extremely friendly, supportive and efficient. He took care of all of my concerns and explained the details of the service thoroughly. More
by kaclements
Employees Worked With
Ryan Mathee
January 10, 2026
I would recommend this dealership and working with Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on su Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on such as out of state “fine”, unremovable tracking device fee and charge for registering vehicle on site ( These should absolutely be optional. And I feel badly for the sales team that they have to try to explain why they are not optional. . The company policies that force these fees should be reconsidered by management; they are an unwelcome surprise in the buying experience. More
by loehr830
January 08, 2026
I have always had a positive experience with this dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. More
by helen.ristov
Employees Worked With
January 07, 2026
I had no problems! The service was perfect! I will continue to use this service. The service was perfect! I will continue to use this service. More
by christiansen_b
Employees Worked With
January 04, 2026
Trevor was very helpful and knowledgeable. Everyone was friendly and pleasant and professional. Highly recommended. Everyone was friendly and pleasant and professional. Highly recommended. More
by Snowy15
Employees Worked With
January 01, 2026
As usual, great customer service! Very professional and courteous. From setting an appointment to responding. Very professional and courteous. From setting an appointment to responding. More
by dondi.cruz
Employees Worked With
Other Employees :
Betsy Garcia
