Gregory INFINITI

I bought a car from this dealership on December 9, 2024, and it was a frustrating ordeal marked by dishonesty and incompetence. I explicitly requested to handle my own out-of-state plate transfer, but the s and it was a frustrating ordeal marked by dishonesty and incompetence. I explicitly requested to handle my own out-of-state plate transfer, but the sales team refused, insisting they had to process it. This led to months of delays and errors. Later, their out-of-state titling clerk, Maryah, admitted I could have handled it myself if I’d asked before the purchase—which I did! This contradiction highlights their lack of transparency. I was prompted to contact them to ask why the titling still wasn’t done after two months because I received a registration renewal notice from the WI DOT for my old car, indicating the plate hadn’t been transferred. I’d also been pulled over because the plates had not been transferred to the vehicle yet. I was brushed off by both the owner, Gregory, and Maryah, who said it could take “up to 90 days,” while Maryah added she would let me know when they send it out, indicating they still hadn’t sent the paperwork to the Wisconsin DOT after two months. I also found they significantly overcharged me for tax, title, and license fees. When I raised this with the dealership, they ignored my emails and calls. Left with no choice, I filed a Better Business Bureau (BBB) complaint, but they initially insisted they hadn’t overcharged me at all. Only after significant back-and-forth did they offer a $241.50 refund, which seemed pulled out of nowhere and wasn’t based on any figures I provided. The BBB closed my case, calling this a “good faith effort,” but a random, insufficient refund isn’t good faith—it’s a cheap tactic to get me to drop the issue. Their arbitration agreement forced me to go through the BBB, which clearly won’t hold them accountable based on my experience. With a D rating from the BBB and 17 complaints, this dealership’s pattern of lies, hidden fees, and delays is undeniable. I’m still fighting for what I’m owed and urge others to steer clear. Shop elsewhere to avoid this headache. Hoping for accountability but warning others for now. More

I bought a 2024 BMW from this dealership and it was the best buying experience I've ever had. Great price, great car, no games, just exactly what I wanted from a dealership. I would recommend this place to best buying experience I've ever had. Great price, great car, no games, just exactly what I wanted from a dealership. I would recommend this place to anyone!!! More

I puechased a used Volvo XC60 from Gregory Infiniti. Joey was very professional and it was the easiest car buying experience in my life. Hope to work with them again when I'm ready to replace my wife' Joey was very professional and it was the easiest car buying experience in my life. Hope to work with them again when I'm ready to replace my wife's car! More

Go out of their way to make sure everything goes smooth. Jake got everything started over the phone so when I came in it was nice and easy Jake got everything started over the phone so when I came in it was nice and easy More

I went into Gregory Infinity on 9/27/24 to purchase a corvette. This is a vehicle I have been dreaming of for decades. While I was there the salesman Dillon broke the hood latch, but they fixed it about corvette. This is a vehicle I have been dreaming of for decades. While I was there the salesman Dillon broke the hood latch, but they fixed it about a month later, no harm no foul. I purchased the vehicle, and as I leave the lot my tire pressure light turns on. The rear passenger side wheel showed only bars instead of a number. I called Dillon and he told me to come in and they would “take care of it”. I took the vehicle into a Chevy dealership, this is for a different issue that I already knew about, and they discover that they sold me a vehicle WITHOUT A CABIN FILTER. I have the “multi point inspection report” and they checked the box stating “checked and ok at this time”…. How could this be if it doesn’t even exist?!?!? So, obviously the mechanics are either forging this paperwork with lies, or someone else is changing this information. At this point I’m very upset that I would buy a vehicle on false information, and I didn’t want to give the lying mechanics my money, so I asked the Chevy dealership to fix it. The Chevy dealership spoke to Dillon and he said “we already know about those problems, don’t do anything, have him bring the car to us and we will take care of it”. When I arrived at the dealership, the owner Gregory Mauro looked me in the eyes, said he sold me an “as-is” vehicle and he will be doing nothing about these issues. We’re talking about a missing part that was lied about in the inspection report and a sensor that was likely cleared before being put back on the sales lot. Two problems that should have been disclosed at the “as-is” sale. I was lied to, there were undisclosed issues/parts missing, and I was forced to bring my vehicle from an expert location back to them so they could charge me full price. I thought better and brought it back to the Chevy dealership, but what an absolute pain. They are the definition of bad business, and after decades of trying to improve the reputation of car salesman, this owner has completely brought back the bad name. I would rather buy a vehicle from a Carvana vending machine than give my business to them again. If you do decide to shop here, bring a mechanic with you. More

I had a really great experience at this dealership! Ronnie was awesome and went over and beyond to get me into my dream truck!!! I love it!!! Ronnie was awesome and went over and beyond to get me into my dream truck!!! I love it!!! More

They have had our car for 1. 5 months for something that should be fixed in a day! This is beyond ridiculous! 5 months for something that should be fixed in a day! This is beyond ridiculous! More

Avoid This Dealership at All Costs! I came across a car on their website that seemed like a decent deal, so I called to confirm its availability as this place is an hour away. I was I came across a car on their website that seemed like a decent deal, so I called to confirm its availability as this place is an hour away. I was assured by the salesperson, Kassandra, that it was available and in good condition. But when I arrived, I found the car had severe hail damage—around $5,000 worth! This was never mentioned during the call. When I confronted Kassandra about the damage, she said that if we purchased the car at the listed price, they would fix the dents, or we could take it as-is for a discount. We agreed on the first option and made a deal. She said they just needed to charge the car, and we could sign the paperwork after we got lunch. We waited FOUR HOURS, and when we returned, they pulled the old bait-and-switch. They told us there was a "mistake" and the car would actually cost $4,400 more than we agreed upon, but they were willing to knock off $500 for their "error." This was outrageous! After wasting our entire day, they tried to pressure us into paying $3,500 more than what was agreed upon. Even after escalating the issue, the so-called manager came back with a half-hearted offer of $2,000 off the inflated price. We were livid and walked out. This dealership is dishonest, unprofessional, and will waste your time with shady tactics. Kassandra lied straight to my face, and the whole team tried to manipulate us into paying thousands more than the agreed price. Do yourself a favor and avoid this place like the plague. They are not to be trusted. More

Don’t waste your time at this dealership! ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or not. had no idea because he had no type of uniform or name tag. He just took the car and didn’t say a word. he was too busy looking at his phone. The service advisor Chris said i didn’t have an appointment and that they didn’t have a loaner car for me. he was very rude as if I made the mistake instead of trying to fix the problem. I asked to speak to the service manger and was told he will be back momentarily. Waited in the waiting room for more then a hr while the car also sat in the service lane not being worked on this whole time. the service Manager Brian finally came to talk to me and just like his service advisor said I didn’t something wrong online making the appointment. after going back in forth with this unbelievably rude manager. I decided to take my mother-in-laws car elsewhere. I would not recommend this so called high luxury car dealership.It’s ran by a bunch of incompetent rude people. More

Receiving a positive car buying experience is always a delight, and Robert Cohn at Gregory Infiniti has made a significant impression with his approach to sales. His emphasis on a no-pressure environment, delight, and Robert Cohn at Gregory Infiniti has made a significant impression with his approach to sales. His emphasis on a no-pressure environment, speed, safety, and transparency speaks volumes about his dedication to customer satisfaction. It's commendable when a salesperson keeps promises and places the customer's needs first, creating a trustworthy relationship. Such experiences not only encourage repeat business but also foster a strong word-of-mouth reputation that is invaluable in the automotive industry. Paul Balice, a Sales Manager with a 'Customer First' approach, is known for his exceptional leadership and unwavering support to his sales team. His dedication to providing an unparalleled customer experience is evident in the way he goes above and beyond in every interaction. Balice's philosophy centers around empowering his team, fostering an environment where each member is motivated to excel and innovate in their customer engagements. This not only enhances team performance but also ensures that customers receive the best possible service, reflecting the company's commitment to excellence in every facet of its operations. More