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Orlando Kia East - Service Center

Orlando, FL

4.2
1,558 Reviews

1,558 Reviews of Orlando Kia East - Service Center

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March 29, 2024

Easy to schedule appointment. Easy to identify services needed/desired. Polite staff. Altogether pleasant experience. More

by janille2
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Greenway Kia East responded

Janille, we're glad to know you found the process straightforward and our staff polite at Greenway Kia East. Thanks for sharing your pleasant experience!

March 29, 2024

Joshua fernandez is the best will only work with him go see him he is happy to help ypu oit More

by Chuky9362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Greenway Kia East responded

We are glad to hear that Joshua has provided excellent service. Thank you for choosing Greenway Kia East as your go-to dealership!

March 28, 2024

Carlos in the service department is the most amazing person working. Always informative and super knowledgeable. Tbh if it wasn’t for him I’d probably do the service myself.he keeps me updated and alway More

by WATCHCKY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Greenway Kia East responded

We're so glad to know that Carlos in our service department has been able to provide you with such excellent and informative service at Greenway Kia East. Your kind words are greatly appreciated, and we'll be sure to pass them along!

March 28, 2024

My experience was good I didn't have to wait long. I'm just still waiting for my receipt that Matt said he would email me due to the computer being down but that was since March 28 More

by PBROWN814
Recommend Dealer
Yes
Employees Worked With
I worked with Matt
March 26, 2024

Overall the service department has given us excellent service. Fin has been attentive and helpful in getting us scheduled, in, and out as quickly as possible. More

by hopkinsmsh
Recommend Dealer
Yes
Employees Worked With
Fin
March 26, 2024

Waiting room is small, uncomfortable, no access to coffee or snacks. Updates not given often enough More

by mmmless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Greenway Kia East responded

We're sorry to read that you found our waiting area lacking in comfort and amenities. We strive for a welcoming environment, so your feedback is important to us. Also, we understand the importance of timely updates during any service process and will work on improving this aspect as well. Please feel free to reach out if there's anything more you'd like to share or discuss further about your experience with us - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 26, 2024

Service was prompt and informative But the brake pedal noise was not resolved. Maybe the next time they will see it better More

by EDBEHA
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 23, 2024

Price for an oil change are unbelievable. Still can’t believe an oil change with tire rotation cost me $165. More

by Danalashay96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

We're sorry to learn that you were surprised by the cost of your recent service. We strive for transparency in our pricing and we apologize if this was not clearly communicated. If you'd like, I'm available to discuss any concerns or questions about our services further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 22, 2024

Worst service manager I have ever dealt with. When I tried to get the General Manager involved - he was too busy. I was even told when it was all said and done that the only way I could get acc More

by Never Buy From Greenway again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's concerning that you've been left feeling this way. We take all feedback seriously, especially when it involves our management team. I'd like to personally look into this matter further - please reach out to me at your earliest convenience so we can discuss what happened in more detail. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 22, 2024

I've already provided my feedback via a phone survey. Im getting texts and emails as well. This is excessive and annoying. Service was fine; however final price DID NOT match what Fin quoted and I was or More

by DARMSTRONG18
Recommend Dealer
Yes
Employees Worked With
Fin
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