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Orlando Kia East - Service Center

Orlando, FL

4.1
1,303 Reviews
Call Service Center (844) 637-1389

1,303 Reviews of Orlando Kia East - Service Center

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January 20, 2024

Greenway KIA in Longwood is always clean and the staff friendly. Jennifer in service department was very helpful and took care of the items I ask about. It's always an easy visit and we love our KIA Soul. More

by trichmessal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Service Dept
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Jan 22, 2024 -

Greenway Kia East responded

Trichmessal, we're delighted to know that Jennifer and the rest of our team at Greenway Kia East made your visit a pleasant one. We appreciate you choosing us for your KIA Soul's needs!

January 19, 2024

First visit for service. Asked for tire rotation with oil change. Not done. Tire pressure should be 35PSI and tires had 38-39PSI. Steering wheel was sticky. Sales force pres More

by somichy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Greenway Kia East responded

I'm sorry to read about your recent service visit. It's important that all requested services are completed properly and I apologize if this was not the case. We also never want our customers to feel pressured in any way, so your feedback is concerning. Please reach out directly so we can address these issues further and work towards a resolution together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 19, 2024

They provided an excellent service. We are definitely going to return for future services. We enjoyed visiting this location. More

by Sejfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Greenway Kia East responded

We're delighted to know you enjoyed your visit and the service provided at Greenway Kia East! We look forward to seeing you again for future services. Safe travels until then!

January 18, 2024

The service is good, it meets what they offer, they do a good job. The staff that greets you at the entrance door is very friendly. More

by tullious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Greenway Kia East responded

We're delighted to know you had a positive experience with our team at Greenway Kia East! We strive for friendly service and are glad we hit the mark. Thanks for your review!

January 18, 2024

Once i arrived i had to argue with check it . I thought customer first not there. More

by GOLFSTAR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mnassa
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Greenway Kia East responded

I am sorry to hear you had an upsetting experience. Customer service is our priority, and this does not sound like we've left that impression. I would like to address what went wrong and see how I can help. Please reach out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 18, 2024

Waited too long for vehicle to take pictures of headlights for water damage. To see if is cover with warranty. More

by JUAN NUNEZ
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gina , Josh
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Jan 18, 2024 -

Greenway Kia East responded

Juan, I'm sorry to learn about the delay you experienced. We aim for efficiency in all our services and if you didn't receive this, I apologize. However, I'd appreciate the opportunity to discuss this further and see how we can assist you better regarding your warranty concerns. Please reach out at your earliest convenience, thank you. Best, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 18, 2024

The staff was friendly and very attentive. My battery was changed at a timely manner. Rita and Kathy at the service counter was amazing. More

by WASHEIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita and Kathy
Report | Print
Jan 18, 2024 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East, especially Rita, and Kathy, provided you with friendly and attentive service. Thanks for choosing us for your battery change!

January 18, 2024

The people and place are Clean, nice, respectful, and quick in and out with oil change. More

by JENNCORRIGAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
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Jan 18, 2024 -

Greenway Kia East responded

We love to hear you have a quick and easy visit every time here at Greenway Kia East, Jenn! Thank you for taking the time to share your feedback, we look forward to assisting you in the future!

January 18, 2024

Fast service, quick turnaround. Was billed $65 for some unnamed part, what is that about? More

by JOE.MCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 19, 2024 -

Greenway Kia East responded

Joe, we're delighted we could deliver prompt service at Greenway Kia East. We strive to deliver straightforward communication and I apologize for any mix-up regarding this charge. I think it's best I step in and help sort things out here. I will search for your contact information, but please also reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 17, 2024

I'm happy with the service I get at Greenway. The location is clean and welcoming, and the time it takes to service my vehicle is reasonable. More

by JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Report | Print
Jan 17, 2024 -

Greenway Kia East responded

James, we're glad to know you've been satisfied with our service at Greenway Kia East. We strive for a clean and welcoming environment while providing efficient work on your vehicle. Thanks for the feedback!

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