Orlando Kia East - Service Center

fin was very good and understanding of my issue with my car. no problems with him car. no problems with him More

My experience with the dealership was great! Making an appointment eas easy and all service personnel were knowledgeable and courteous! Would recommend this dealership to friends and family! Making an appointment eas easy and all service personnel were knowledgeable and courteous! Would recommend this dealership to friends and family! More

You guys are absolutely amazing, thank you for all that you do, Joshua < Service advisor > is amazing. Thanks for your help you do, Joshua < Service advisor > is amazing. Thanks for your help More

Although I was disappointed in the engine failure as a multiple vehicle Kia owner. The service provided by Greenway Kia and my service advisor Fin along with the technicians involved was excellent. It has multiple vehicle Kia owner. The service provided by Greenway Kia and my service advisor Fin along with the technicians involved was excellent. It has restored a lot of my faith in Kia as my future vehicles of choice ✔️ More

Needed a recall repair and I was short on time and they got me in an out. got me in an out. More

Shelby was amazing to work with. She is friendly, helpful, kind & knowledgeable about Kia issues! She went out of her way to assist me! She is friendly, helpful, kind & knowledgeable about Kia issues! She went out of her way to assist me! More

This dealership is very well run Shelby was a great help. She valued my time, made everything quick and easy, sent me message updates regarding the service and they had my vehicle ready and waiting on help. She valued my time, made everything quick and easy, sent me message updates regarding the service and they had my vehicle ready and waiting on my requested pick-up day. Didn't have to worry. All my concerns were addressed in the expecting and all my service options were well explained. After I dropped my car off for service, I spent some time looking in the lot where I was greeted and helped by Yoannel. He was knowledgeable and very generous with his time, allowing us to tool around in whatever vehicles my wife and I were interested in. we felt no pressure to do anything more than look. Good kid. More

The service staff at facilite took great interest and care for my visit for a recall on my Kia Sportage 2013. care for my visit for a recall on my Kia Sportage 2013. More

First: Shelby is such a personable and yet professional Kia representative...I LOVE working with her! Second: On arriving at service for recalls, I was approached by a young lady with a Kia shirt (I assu Kia representative...I LOVE working with her! Second: On arriving at service for recalls, I was approached by a young lady with a Kia shirt (I assumed she worked for Greenway Kia) who took my keys and I was told to go inside. I went to Shelby and got signed in. In about half an hour or so, this young lady came and sat down with me in the waiting area. She commenced to show me pictures of cracks in my windshield and began to explain she could set up an appointment to have that fixed. I was already a little upset because when I asked her if she worked for Kia, she said no she worked for the glass company...very deceptive! It ended up taking about 20 minutes to complete the process. The most annoying is the deception!!! Lastly: After having a bad experience when purchasing our vehicle, we have had a good experience with the service department...until this time (I had it in for recalls), after arriving at home I discovered my tail/break lights were staying on all the time, and several of the accessory buttons on the console did not work. After spending two and a half hours in the morning for the recalls, I had to go back and have that fixed. Shelby immediately called for the service manager, he came, took the vehicle and within a few minutes had me back on the road. The inconvenience was one thing, but the fact that the break lights posed a safety hazard is a huge concern. I understand when humans do a task, there is always room for accidents. My intention for this review is for this to be an opportunity for improvement, which all of us have room for and should be open too. More

Nice people Quick All work completed while I waited Nice waiting area Closed caption on the TV would be good Nice waiting area Closed caption on the TV would be good More