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Orlando Kia East - Service Center

Orlando, FL

4.1
1,308 Reviews

1,308 Reviews of Orlando Kia East - Service Center

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July 25, 2024

Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. More

by molly.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Greenway Kia East responded

Thank you for the positive feedback! We're glad to hear that our team at Greenway Kia East kept you well informed and provided excellent care during your service. We appreciate your support!

July 25, 2024

Shelby was amazing! Accurately communicated everything and was spot on with timing. Will request her again if I can! More

by MRANALI.SAWARDEKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Greenway Kia East responded

We're delighted to hear Shelby provided such excellent service at Greenway Kia East! We'll be sure to share your praise with her. Thanks for the great review!

July 24, 2024

KIA east has always performed great service. The service department is always friendly and helpful. More

by JOEINGRAM100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Greenway Kia East responded

Joe, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

July 24, 2024

Very friendly. Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was bless More

by Catwal524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmit, Terry, Ricky
Jul 24, 2024 -

Greenway Kia East responded

Thank you for sharing your experience! We're delighted to hear that our team at Greenway Kia East went above and beyond to assist you. It would be our pleasure to work with you down the road - safe travels until then!

July 24, 2024

During the computer outage on Friday, July 19th, Carlos was extremely helpful, professional and calm under all the chaos. More

by CMYPETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Greenway Kia East responded

We're glad to hear that Carlos was able to assist you so effectively during the computer outage at Greenway Kia East. Thanks for sharing your positive experience!

July 24, 2024

Very upset with my experience and lack of communication. I had an appointment for a trunk latch recall and security update, so I have the Email where the make and model of my car was made clear. I said that More

by MET9688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

We apologize for the inconvenience and miscommunication you experienced during your visit. It's clear we fell short in keeping you informed about the trunk latch availability, which understandably caused frustration. We value your time and will strive to improve our communication moving forward. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 24, 2024

My Kia Carnival 2023 was in service department for 2 weeks without any diagnostic and I was told that they sent pictures and video to Kia engineers, after a week with my car at dealer, so they can deter More

by Natibel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Carpio
Jul 30, 2024 -

Greenway Kia East responded

Natibel, I'm truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience caused. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Jul 30, 2024 -

Natibel Gonzalez responded

Gina Carpio, Your apologies have no value after all I went through and, specifically because you were part of the worst customer service. During those 2 weeks you had in your hands the opportunity to provide me 5* customer service but, you didn’t. Let me refresh your memory, while you were with your negative attitude on the phone call, I ask you if I can speak to someone else over you and you respond “there’s no one over me, I can give you corporate phone number “. This is not how you treat a customer. There is nothing to discuss with you. By not returning to Greenway Kia East and sharing my experience publicly, is enough for me.

July 24, 2024

It was very easy and smooth, the employees were all friendly and welcoming, Great service. More

by RYANROSARIO1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Greenway Kia East responded

We're delighted to get your 5-star review, Ryan. Thank you!

July 23, 2024

everything was good! !! the only thing I have to say is that it was a little delayed but the attention and everything was very good. More

by jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Greenway Kia East responded

Jorge, thanks for your patience and understanding! We're glad to hear you had a positive experience with us at Greenway Kia East despite the delay. Safe travels!

July 23, 2024

Excellent service if it was completed. Was not briefed except by invoice which is difficult to interpret. The service manager was not present when I picked it up. Everything seems to be wo More

by johncampbell1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Greenway Kia East responded

John, thanks for sharing your experience! We're glad to hear everything is working well and that Fin was informative and cordial. We look forward to seeing you again at Greenway Kia East!

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