Orlando Kia East - Service Center

Rear view mirror not functioning correctly. Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact o Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact or service provided. Absolutely no follow up. Expect more with brand new car not functioning properly. More

They took great care of us and our car. Very friendly, and great customer service. Very friendly, and great customer service. More

Embarrassingly bad customer service! I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and had no way to get home and bc it was after the service dept was closed, the tire could not be fixed and the sales manager said they could not give me a loaner to get home, so I had to get an uber home and back the next day. I asked if I could be reimbursed for those and he said definitely. Of course it was not without a lot of effort that I was promised reimbursement (still tbd if I was receive it!) This was a huge waste of time as I live 40 minutes from the dealership. When I asked the service manager the next day if she could compensate my waste of time with a free oil change or something, after all it was due to something they caused (nail in the tire) she said no bc they had already “taken care of the tire” for me. Are you kidding? Like you think you did me some favor by repairing the tire your tech got a hole in?? When I pointed out that the only reason I had the tire problem was due to her service team getting a nail in it, she said “Well yeah, but we took care of it for you.” She also pointed out that they were reimbursing me for the extra Uber trips, which I reminded her were also only because of the tire problem that her team created! Honestly, a free oil change wouldn’t be enough to compensate me for the time I wasted making an extra trip to the dealership during the holidays (not to mention I am in the middle of a move and had to find a time to do this while I had childcare) but it would at least be a gesture. I am surprised that a customer service manager doesn’t understand the lifetime value of a customer. We bought the vehicle there brand new in April. We have decided to get the vehicles regular maintenance there even though we have MANY options that are much closer. Prior to this, I had planned to get all maintenance at the dealership and would have probably bought my next car there, however after this experience, I’m not sure what would have me choose to go back there. I hope someone from the dealership or the corporate office reaches out to me so I can have a conversation about this with them. I have worked in customer service for 20+ years and would be embarrassed if I found out this is how someone on my team handled a situation like this! More

Excellent experience. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. More

Just terrible car wasn't prepared properly. Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any tire. No call backs from dealer. More

Very nice, helpful, and efficient. Kept us updated well. Everything went well. All the employees were helpful Kept us updated well. Everything went well. All the employees were helpful More

On November 22, 2024, I purchased a Kia Carnival 2025 Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (pr Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (price shown on the stick). I put in a trade-in for a $16,000 vehicle and an additional $5,000 down payment, totaling $21,000. However, they maliciously put the exorbitant price of the Kia Carnival in the purchase contract at $60,485.00. During a document manager conference for signature, together with the financial manager Andres (Andy), I questioned that the amount I had negotiated at Carnival was $43,525.00 but the contract stated $60,000. Mr. Andres replied that the correct amount was just below and requested that I be obligated to sign the documents because everything was correct. The fact is that I was deceived by this dealership, they canceled the entire amount I paid for the trade in and down payment. I was literally robbed. I am a Brazilian who has just arrived in Orlando, and they took advantage of my lack of fluency in English and acted in bad faith. After 20 days of purchase on November 12, when reviewing the purchase contract for the Kia Carnival together with two other dealers, we discovered that the amounts were incorrect. I then went to the Greenway Kia East dealership on the same date to try to return the vehicle, but they would not accept the return. I then sent an email requesting the return of the vehicle to Mr. Simon and Mr. Andrés, but after several days I had not received a response from either of them. I hope that the management of the Greenway group sees this complaint and takes some action so that I receive a refund of the amounts paid for the exchange and down payment, avoiding even greater wear and tear. Be very careful to future customers of this dealership. I hope that this complaint has an effect, helping to prevent other people from falling for this “scam” like I did. More

They have no commitment of words, no respect for the customer, They weren't honest, My problem is the sales department and managers customer, They weren't honest, My problem is the sales department and managers More

I needed to bring my car back for a re-call on my steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in s steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in stock. So, I had to make another trip when it came in and sat for another two hours. Maybe they need better communication More

My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fuse was not in stock and we had to wait for one to be delivered. I SPECIFICALLY SCHEDULED THE APPOINTMENT FOR THIS ITEM AND YOU DIDN'T CHECK TO SEE IF IT WAS IN STOCK FIRST? Without a lift or special tools I could have done this job myself in half the time. The porter wasn't available, this was the main reason I used to come to this dealership. No one knew where the porter was. I had to take an Uber so I could attend a meeting. Further increasing overall cost. I noticed multiple fees, like document retention and shop fees. Further inflating the cost. Interestingly enough, I stopped coming to this dealership when I wanted to claim warranty on my tires i bought here and was denied because I didn't have receipts and the dealership did not have records dating back to when I bought the tires. Discount Tire Co has all my records from a decade ago and I never had this problem with them, or had to pay a fee for this. If it were not for the recall, I never would have come back. Picked up my car, and it had not been washed. So 6 hours and you still didn't complete everything. I hope the oil was actually changed and the tires rotated. Will continue to avoid this dealership More