Orlando Kia East - Service Center

fin was very good and understanding of my issue with my car. no problems with him car. no problems with him More

Worst customer service experience. Cannot get a hold of anyone to answer a question. Service rep Joshua will not return calls or respond to texts and they’ve left me with no transporta Cannot get a hold of anyone to answer a question. Service rep Joshua will not return calls or respond to texts and they’ve left me with no transportation indefinitely. Steer clear of Greenway Kia in Colonial. (If anyone in management wishes to discuss this further with me: 787-538-2986) More

Shelby was amazing to work with. She is friendly, helpful, kind & knowledgeable about Kia issues! She went out of her way to assist me! She is friendly, helpful, kind & knowledgeable about Kia issues! She went out of her way to assist me! More

Needed a recall repair and I was short on time and they got me in an out. got me in an out. More

Not impressed at all. Was quoted $265 plus tax in a text (image 3), which was then verified via phone call. Got to the counter with a total of 299.45 because they were Was quoted $265 plus tax in a text (image 3), which was then verified via phone call. Got to the counter with a total of 299.45 because they were attempting to charge 13% sales tax. They applied a miscellaneous discount which took the total to 285 (instead of the 282.23 that it should've been), but I'm not going to go back and forth over $2 and change (image 2). Moving on, this is fine, I'd like to get on with my day. Come to look at my key. Someone has written my name on it (image 1). Not on the green paper attached to my keyring. Not on the paper on the dashboard of my car. On my key. Now, normally that might not be upsetting, but considering I work in a place that requires me to keep things like my car's make and model confidential, it kind of defeats the point when someone writes my name on the key, doesn't it? Why? What was someone's motive to write my name on my key? If I wanted my name on my key, I would've put it there, wouldn't I? Customer service manager left me on hold for a few minutes, so enjoy the unenthusiastic review. Is this dealership a test of patience from God? We may never know. More

The service staff at facilite took great interest and care for my visit for a recall on my Kia Sportage 2013. care for my visit for a recall on my Kia Sportage 2013. More

This dealership is very well run Shelby was a great help. She valued my time, made everything quick and easy, sent me message updates regarding the service and they had my vehicle ready and waiting on help. She valued my time, made everything quick and easy, sent me message updates regarding the service and they had my vehicle ready and waiting on my requested pick-up day. Didn't have to worry. All my concerns were addressed in the expecting and all my service options were well explained. After I dropped my car off for service, I spent some time looking in the lot where I was greeted and helped by Yoannel. He was knowledgeable and very generous with his time, allowing us to tool around in whatever vehicles my wife and I were interested in. we felt no pressure to do anything more than look. Good kid. More

Nice people Quick All work completed while I waited Nice waiting area Closed caption on the TV would be good Nice waiting area Closed caption on the TV would be good More

First: Shelby is such a personable and yet professional Kia representative...I LOVE working with her! Second: On arriving at service for recalls, I was approached by a young lady with a Kia shirt (I assu Kia representative...I LOVE working with her! Second: On arriving at service for recalls, I was approached by a young lady with a Kia shirt (I assumed she worked for Greenway Kia) who took my keys and I was told to go inside. I went to Shelby and got signed in. In about half an hour or so, this young lady came and sat down with me in the waiting area. She commenced to show me pictures of cracks in my windshield and began to explain she could set up an appointment to have that fixed. I was already a little upset because when I asked her if she worked for Kia, she said no she worked for the glass company...very deceptive! It ended up taking about 20 minutes to complete the process. The most annoying is the deception!!! Lastly: After having a bad experience when purchasing our vehicle, we have had a good experience with the service department...until this time (I had it in for recalls), after arriving at home I discovered my tail/break lights were staying on all the time, and several of the accessory buttons on the console did not work. After spending two and a half hours in the morning for the recalls, I had to go back and have that fixed. Shelby immediately called for the service manager, he came, took the vehicle and within a few minutes had me back on the road. The inconvenience was one thing, but the fact that the break lights posed a safety hazard is a huge concern. I understand when humans do a task, there is always room for accidents. My intention for this review is for this to be an opportunity for improvement, which all of us have room for and should be open too. More

I used to be a City Kia customer. I spent a good amount of money with them. Their service department changed employees and service team so many times I couldn’t keep track. After bein I spent a good amount of money with them. Their service department changed employees and service team so many times I couldn’t keep track. After being verbally accused of something I didn’t say by their service manager in front of other customers, employees, and after many trips for faulty parts and I decided enough was enough. I was greeted promptly at Greenway Kia. Directed to an advisor who greeted me promptly. My advisor was very knowledgeable and informative. It seems like he cared and treated me as a customer and not a number that was being rushed through the line. Kia corporate should take a look into my bad experience from the previous dealership and maybe investigate my service records. We have been pleased with our new dealerships service department. We have been Kia customer since 2013. Our last purchase was a 2023 Kia Telluride SX Prestige. Our previous purchase was a 2013 Kia Soul Exclaim that had 256,000 miles on it and was in pristine condition. More