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Orlando Kia East - Service Center

Orlando, FL

4.1
1,287 Reviews

1,287 Reviews of Orlando Kia East - Service Center

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November 03, 2024

On 10/31, my check engine light went on. I called Greenway KIA and got a Monday appointment. I brought my 2024 Seltos in Friday. I got no guarantee my car would be serviced on Friday. More

by aedncc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin
Nov 04, 2024 -

Greenway Kia East responded

We're delighted to hear that our team at Greenway Kia East was able to service your 2024 Kia Seltos promptly and keep you informed throughout the process. Thank you for sharing your experience, and we're glad we could help!

November 03, 2024

My appointment was scheduled quick and they were able find the issues fast and the rep communicate with me More

by HELVYARIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

We're delighted to hear that your appointment at Greenway Kia East was efficient and the team communicated well with you. Thank you for sharing your experience!

November 02, 2024

This is the second time I left my vehicle and didn't receive a phone call when it was done. More

by GILMAN.JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know.
Nov 03, 2024 -

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

November 02, 2024

Had an unusual software issue that took a little creative thinking, many thanks to the service team!! More

by VH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

We're glad to hear our service team at Greenway Kia East was able to tackle that unusual software issue for you! Thanks for trusting us with your vehicle needs.

November 01, 2024

Kia East has a great service department. They were very quick and kept me advised of my car’s progress. More

by KATHTYMCCARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

Kathty, we're delighted to hear that our service department at Greenway Kia East impressed you with their efficiency and communication. Thanks for sharing your experience!

November 01, 2024

Shelby was excellent. She was professional and pleasant. She kept me informed on the progress of my car and explained everything that was done at the end. More

by TTUCKER1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Greenway Kia East responded

We're delighted to hear that Shelby provided you with excellent service at Greenway Kia East! Keeping our customers informed and ensuring a pleasant experience is what we strive for. Thank you for sharing your feedback!

November 01, 2024

Great customer Service, as always. :) Quick, easy service process. Peace of mind Sprtage fixed well. More

by DIANEWARD2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Greenway Kia East responded

We're delighted to hear that you had a great experience with our team at Greenway Kia East! It's wonderful knowing the service process was quick and easy, giving you peace of mind. Thanks for your support, Diane!

November 01, 2024

The five star rating is for the sales REP that assisted me! Johnathan was awesome when assisting my wife and I in finding this amazing KIA Carnival. The sales rep should be awarded for such great customer More

by joshuaevertsen
Recommend Dealer
Yes
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN MELO
Nov 01, 2024 -

Greenway Kia East responded

Joshua, we're delighted to hear that Johnathan provided you with exceptional service at Greenway Kia East! We're also glad management could resolve the finance issue for you. Thank you for your feedback and enjoy your new KIA Carnival!

November 01, 2024

Excellent service. Minimum waiting time. Comfortable waiting room. Thank you very much for your help More

by hember_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

November 01, 2024

We have had the worst experience with Kia greenway East. They wrongly fixed our car, crashed our car in the process of fixing it, and the customer service has been horrible, especially with the people up fr More

by BLAKEMASON2686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

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