Greenway Kia East

My wife and I decided to consider Kia East for the first time a few weeks ago. Kia in effect is a sister car company within the Hyundai Group, we opted to see what Kia had to offer in the form of the their time a few weeks ago. Kia in effect is a sister car company within the Hyundai Group, we opted to see what Kia had to offer in the form of the their new 2014 Kia Forte. Upon setting an appointment with our sales representative, Ms. Afef Chelbi, we were greeted immediately that evening. Afef was awesome in helping us get oriented with the vehicle and its many features. We took the Forte for a brief test drive and found the Kia Forte to be very much at par with the the Hyundai Elantra we drive now and the new 2014 which we had seen earlier. Still we had researched the Kia and upon seeing it in person we now realize why Kia is seeing a renaissance of sorts as an amazing success story. The car is really well built, solid, and NOTHING like the Kia's of old. The Forte stood out on a couple of fronts , compared to the Elantra.....memory seats, higher output engine, and both heated and cooled seats (front and back), ....features which the Elantra has but on a more limited scale. These features to us are trivial but to others they may make the difference between someone buying an Elantra or buying a Forte in this segment. This being said, the differences are in appearance mainly, and in the options list. Kia does offer a bit more bang for the buck depending on ones particular needs and this may explain to a large part their success and massive growth as of late as a company in the automotive world. To Kia's benefit, they do offer AMAZING value for the money you pay, but the key phrase is just that..."The money you pay". So what went well? Overall I can't say enough POSITIVE things about Ms. Afef Chelbi about her attentions and friendliness. She covered all the bases about the Forte with us extremely well and her personality is amazing and nice to work with. She never pressured or was aggressive in pushing us, which we appreciated immensely..the visit with her and out time with her was perhaps one of the most positive experiences ever in visiting any dealer. Where things went a tad wrong with her was in the pre-planning of our visit. I had asked Ms. Chelbi what we sought ahead of our arrival, and when we did arrive, we had to find the car within the lot. All told not a major thing but nonetheless a bit of a negative. Ultimately we saw/drove the 14 Forte Navi and we have NO issues with Afef. She is sweet and extremely professional in every angle we can think off. What took our visit downhill FAST was the sales management desk. Here is the thing, if Kia thinks that customers come in (for the most part) uninformed, I would encourage them to think again. People DO CONDUCT research on pricing and in these times people want to get the most for every dollar spent. Our initial quote by Sales Management for a fully loaded Kia Forte top of the line was $29K. THAT IS PATHETIC!!!!!. Considering the car at MSRP is at best 26K per the FACTORY WEBSITE, we thought this was laughable at this point. If they are starting at such a ridiculous price point, which they did, this broke the trust right off the bat with my wife and I. Literally having come from the auto industry myself years ago, you either make a good impression right off the bat or you dont. and that more often than not presents itself through the initial quote. This boils down to where you start. Needless to say after about hour and half a polite sales manager approached us aiming to massage the deal a bit, but still, and to our surprise, we were STILL working off the 29 grand they were determined to stick to. My wife and I walked out of Orlando Kia right away. A Few days later we received a follow-up call from a different sales manager dropping 4 thousand off the deal without barely putting up a challenge edge wise. What That basically told me is that their first quote was nothing more than an effort to make a huge profit at our expense and that of our trade which had huge equity. My question then became, one of the obvious....why not start from the MSRP which is fair instead of the $29K when we got there. That answer was never answered. In summary I would HIGHLY RECOMMEND Ms. Chelbi, she IS an AMAZING asset to Kia Orlando East in every respect, but I cannot say the same thing for the Sales manager(s) who we worked with her that day who came up with such a ridiculous starting point. The lesson here is that whatever you do WATCH the quotes and KNOW your MSRP when you come in so you have a factual understanding of what the cars price is. KNOW YOUR PRICES. I cannot stress this enough. Aside and all told the dealership is very friendly and courteous overall. If this dealership cannot work with realistic numbers off the bat and work down rather than up, I personally would not go there myself. I have yet to go to a Hyundai dealership in comparison where I can get as good a car (in this case an Elantra Limited vs Forte EX) fully loaded and pay no more than $26K. To have a $29K quote as a starting point on Kia's part is insulting. Had they started based on a real number between $25K or at MOST $26K, we would not have had an issue and likely at this stage we'd be proud Kia owners and even promote Kia of Orlando East as an amazing dealership. I would consider KIA in a future purchase but the moral here is it boils down to people and it boils down to real fair pricing numbers from where to start negotiations. If you start at a pathetic starting point, why even continue doing business there. I hope Kia East learned from this a bit. THey have LOTS of potential and have made a good positive name. This was to our collective surprise a disappointing visit only because of ridiculous numbers and nothing more not only during our visit but later in the manner the sales manager talked to me and my wife on a followup call. Being real in this day and age offers more potential in sales than to aiming to make thousands off people's back under the assumption that most people don't research or are naive. Newsflash..they do research and they do know when someone is being sincere or is trying to make a buck off of them. More

Kia Revieq Overall as a first time car buyer my experience with George and Kia of East Orlando was very positive. I would suggest the dealership to anyone look Overall as a first time car buyer my experience with George and Kia of East Orlando was very positive. I would suggest the dealership to anyone looking to buy a new or used car. More

Awesome dealership- bought a new car! This dealership was open and honest, friendly, great customer service. I would recommend this dealer to everyone that wants an honest deal! I love my This dealership was open and honest, friendly, great customer service. I would recommend this dealer to everyone that wants an honest deal! I love my new 2014 Kia optima bought for my birthday present!!! The sales manager Olu and my salesman Freddy and finance guy Eddie were all awesome!! Thank you Kia Orlando east!! I drove 2 hours it was worth the drive!!! More

Great Experience Came in and purchased a New Kia Forte. Worked with George & Robert, both were very friendly and helpful. Oludare helped make the deal happen. Eddie c Came in and purchased a New Kia Forte. Worked with George & Robert, both were very friendly and helpful. Oludare helped make the deal happen. Eddie completed the finance paperwork with us; he was great. Showroom was very clean, the process of the purchase was fairly easy. I'm not a fan of buying cars or car shopping; as it can be stressful... but this visit was not that way. We didn't feel pressured to purchase, which was nice. More

George Antoun's Review I highly recommend Mr. Antoun. He is very friendly, good listener in what I want and need & he has very much knowledge on what he does. He understood I highly recommend Mr. Antoun. He is very friendly, good listener in what I want and need & he has very much knowledge on what he does. He understood all my requirements & worked with me to get the car I needed. More

Robert Lozraites Very diligent employee. Tried his best to make a sale and kept a positive attitude and mood. Always kept us up to date on where we were at on the sale Very diligent employee. Tried his best to make a sale and kept a positive attitude and mood. Always kept us up to date on where we were at on the sale. More

Short and sweet... Robert Lozraites is a diamond that Short and sweet... Robert Lozraites is a diamond that just needs to be polished, I'm a sales person for more than 25 years and this guy has the most Short and sweet... Robert Lozraites is a diamond that just needs to be polished, I'm a sales person for more than 25 years and this guy has the most important thing that a sales person need to success... He is authentic!!! what a very good guy and what a potencial to explode. I felt in love with this guy that has a huge heart. I felt like in family with him. I can't forget Anthony Peters, handling everything and taking care of every detail. These 2 guys are simply awesome!!! Thanks a lot for your help guys!!! More

Great presentation of the vehicle we were interested in. Fell in love with our Kia on the spot. Enjoyed my experiance just didnt like being there for 6 hours!!! Fell in love with our Kia on the spot. Enjoyed my experiance just didnt like being there for 6 hours!!! More