Greenway Kia East

Buyer Beware I went to Orlando Kia East based on a commercial I heard on the radio promising up to 7,000 over trade value for a new Kia and that bad credit was no I went to Orlando Kia East based on a commercial I heard on the radio promising up to 7,000 over trade value for a new Kia and that bad credit was no problem. When I walked in I was greeted by a salesman who immediately started showing me a few vehicles. When we went inside to discuss numbers I advised him how much i could afford for down payment and what I wanted my monthly payment to be. He left and came back with some figures that weren't even remotely close to what i told him. I was about to walk out of the door when he told me to hold on a second. I waited for a long time. Then a finance person comes to my table and tells me what a piece of crap my car is and that i can't drive it anymore and that i need to leave in a Kia. Of course, this got me excited. After a lot of fast talk i got him to reduce the monthly and down payment. it was still more than i wanted but i was anxious to get a new car, you know, cause mine was a piece of crap. After 6 HOURS of waiting, I was finally able to leave and they let me take the new 2014 Rio that I just "bought" home. This is where the nightmare began. After about a week the salesman TEXTED me and said "bring the car back". No explanation, no apologies, nothing. I finally found out that they had not secured financing for me and i was being threatened to bring the car back or they would come pick it up. I was told I need to have a cosigner or bring it back. I wanted to avoid that total embarrassment so I had my father cosign, reluctantly. After that was approved I was able to upgrade to a Forte. Completely happy with the car but now another week later I'm being harassed THROUGH TEXT by the finance manager that I haven't paid my down payment completely. I would never recommend this dealer to anyone. They just want to get cars out the door at any expense. Go somewhere else. More

I went to this Kia dealership on 3/25/14 to get an appraisal on my 2012 Soul and see if I could possibly trade my car in for a 2013/2014 used model either a Soul or Sorento. As I was walking in the I appraisal on my 2012 Soul and see if I could possibly trade my car in for a 2013/2014 used model either a Soul or Sorento. As I was walking in the I was approached by Pedro (who did not introduce himself until the very end when he walked me to my car) and asked if I needed any help, I advised him of what I came in for and we went inside and sat down to get some information and discuss what I was there for. I had seen online a Kia Sorento 2013 with 19k miles on sale for 17k through another dealership (Classic Honda) but I figured let me try Kia dealership and see if I can get something within that range. After explaining to him what I was specifically looking for we went to the car lot to look at cars and immediately he steered me to the brand new models of 2014 Soul's after I stated to him that I was not interested in a brand new model because It would not fit the budget I was working with. We went ahead and took the new model for a test drive as he insisted. I loved it but needless to say I was not going to be able to get it. After returning from that test drive he finally decided to show me used 2013 models. We came across one model that was 2013 16k miles priced at $16,888.00 which I loved and felt it was more fitting for what I could actually afford. I asked if we could test drive it and I was denied, another couple came and started looking at the car with another sales rep. Pedro seemed to get upset that I was not the least bit interested in the newer model. I told him I want to see what numbers they can come up with on the used Soul. We went back inside and after about 30 minutes he finally comes back and shows me the cost sheet. When I saw the sheet I started to get upset, he had brought me a cost sheet for the brand new 2014 model which I specifically stated I WAS NOT going to get into that. Then to add insult to injury he tells me you will have to put money down there's no way to purchase this car without a down payment. I said first of all why? Secondly, why are we looking at the 2014 when I said no numerous times. He advised me that due to my credit score I would need a down payment, I asked him well I know I have good credit so where is my score sheet. He shows me the score sheet and it was the score sheet from 2/16/13 with my old credit score from when I stopped by and first started browsing for cars a year ago. At this point I was infuriated that they would try to play me for a fool. After me telling him I did not want a new model he started to try to talk me into a lease. I said absolutely not, but he kept trying to push for that sale. I never received the cost sheet for the 2013 model and I was told the other sales rep is already working on that one, and after all that mess he tells me "I'm sorry but I'm going to have to let you go" At that point I couldn't be happier to leave. He walked me to my car and was STILL pushing for the lease and it wasn't until then that he gave me his card and told me his name. I found this dealership to have the worst customer service and it was unprofessional. The receptionist kept interrupting him to remind him that he had his lunch waiting for him at her desk. All in all, horrible experience I have told all my friends and family and co-workers about this and some are in the midst of buying a new car. I do not recommend anyone to this particular dealership. I hope other buyers have better luck than I did. More