Greenway Kia East

The best experience I had with a dealership They don't try to oversell you or push extended warranties or gap insurance. Alexandra sold me a Kia Soul 2015 and gave me mats and other accessories, They don't try to oversell you or push extended warranties or gap insurance. Alexandra sold me a Kia Soul 2015 and gave me mats and other accessories, full tank and first oil change. The guy from financing was very honest and straightforward. He told me about extended warranty and gap insurance, offered me to decrease my APR if I accepted that extended warranty, but as I didn't see much value for my particular case, he didn't try to push or convince me otherwise. Overall, an outstanding experience. If I had to give just one constructive criticism, I'd say that the loud latin music was making my ears bleed, but the whole experience was so nice that I didn't want to be rude and ask them to turn it down a little bit. More

A breath of fresh air This is my second Kia purchase. As every buyer knows, you go to purchase a vehicle and you are always skeptical and hesitant just to walk in. I had This is my second Kia purchase. As every buyer knows, you go to purchase a vehicle and you are always skeptical and hesitant just to walk in. I had previously called so they knew I was coming. I had a great experience from the phone call I made all the way to driving my new vehicle away from the lot. I had gone in for a trade. I did not expect nor did I think I was going to be approved for a new vehicle. Every one of the people I dealt with had not only great customer service skills but they also had amazing listening skills, when it came to hearing my expectations and my demands. They were all very patient as well and they made sure I understood every word before I even signed any papers. They were very relaxed and not the usual aggressive seller, hence making my experience very pleasant. Let me not forget to mention the great deal I got! This dealer gave me the best trade-in price out there, and trust me, I have been looking and checking around for almost a year! My sister also purchased her car from this dealership and I will certainly go back in the future. Thank you Kia! I absolutely LOVE my new vehicle! Woohoo! :-) More

Rushed This was my first time visiting this car dealer and even though the facility is nice our sales guy had no people skills. After we test drove the car h This was my first time visiting this car dealer and even though the facility is nice our sales guy had no people skills. After we test drove the car he basically rushed us to get our information in the system because the bank closed at 9 not even giving us time to think and I informed his our credit was not the best and not to run it before we made a decision. After he put our info in the system he came back with the numbers on the car, once he realized we did not want the car for that price and we weren't budging he basically dismissed us, and then he said his manager ran o credit because they were closing. I am officially done with Kia dealerships, this is the second time they have done this. He did not even offer his business card or anything. He was upset we would not take the car, not very professional at all. More

expensive, unreliable maintenance Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was dow Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was down right rude. I acually refused to deal with him directly. Freddy Alvria was my salesman and he was very nice..he was the best part of the experience. But honestly what I am truly not satisfied with is the service dept. The oil changes and maintenance is very expensive and there are never any discounts or coupons worth printing. And to top it off the last time I went there and had a schedule II maintenance they did not change the cabin and air filter even though it was put down that they did. When I took my car in for an oil change at another business they showed me my filters and they were filthy. No way in that many miles those filters would look like that. When I called the service dept, I got the run around as expected. She was "pretty sure" they got changed and couldn't imagine why someone would put down that they changed them when they didn't. Really? Laziness on the part of the staff? Cost cutting by charging me for a part that wasn't actually replaced? Said she was sorry but made no offer of making it right. Surprise, surprise. Won't be bringing it back. More

Liars and tricksters Don't ever visit this dealership. They will start a sale with you, and then make a half-assed effort to finish it. They tell you it's a 100% done deal Don't ever visit this dealership. They will start a sale with you, and then make a half-assed effort to finish it. They tell you it's a 100% done deal, but it's actually not and they wait to tell you and make you return the car. And this isn't just the salesperson, even the manager and finances guy were in on it. They're a bunch of liars that screw you over. More

Regular Service I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to rea I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to read the inspection report. There were a number of issues that were flagged. Why wasn't this highlighted, when I was called so that I can authorize the repairs over the phone and not make another trip and when I came to collect the car? This is a lost opportunity for more business plus great inconvenience to the customer. This was not the first time so I would not blame the employees. It is an issue of not having a protocol to follow. A simple checklist for the employee would help : Did you inspect the car with the client on arrival and before releasing the car? Did you brief the client on the phone and when he came to collect the car about the inspection report? More

Best experience I have had at a dealership My visit was amazing everyone was extremely nice... Melinda was so helpful she went out of her way to help me .. She worked out a great deal for me to My visit was amazing everyone was extremely nice... Melinda was so helpful she went out of her way to help me .. She worked out a great deal for me to get the Kia Optima I wanted.. I would not go to anyone else after being assisted by her!! More

2016 Sorento purchase This is our third purchase from this dealer. The sales staff is very friendly and knowledgable. This was the best experience we have had with dealin This is our third purchase from this dealer. The sales staff is very friendly and knowledgable. This was the best experience we have had with dealing with the finance office (Hicham). More

Easy to work with. great transaction Awesome, great job Freddy. Thank you for taking the time to get the deal I needed so I could walk away happy. Will recommend you to all my friends Awesome, great job Freddy. Thank you for taking the time to get the deal I needed so I could walk away happy. Will recommend you to all my friends More

Good Experience! We went to Orlando Kia East looking for a used Kia Soul (2012 or 2013). Unfortunately, they had none on the lot at that time. Fortunately though, we We went to Orlando Kia East looking for a used Kia Soul (2012 or 2013). Unfortunately, they had none on the lot at that time. Fortunately though, we saw a used 2011 Soul in the back of the lot. It had just come in and needed cleanup and an inspection. We told Freddy that we were definitely interested in it and he tagged it for us and kept us informed on its progress. After test driving it several days later and coming to terms, we bought it. Thank you, Freddy. More