Greenway Kia East

Never again will I walk in Orlando Kia East So I went to go get a new car. Come to find out I owe more than my car is worth. Ok no problem I've been in the business I knew that may of happened. So I went to go get a new car. Come to find out I owe more than my car is worth. Ok no problem I've been in the business I knew that may of happened. They pulled my credit which I told them was in the high 7's. Worked really hard to get there. But when the managers tells me I could buy another car and keep mine I asked what they meant. And they said I can get the car I like and keep mine cause my credit would cover it. I asked what do I do with my car cause I can't afford 2 cars not 1 but 2 managers told me to give it back to the bank! WHAT that would ruin my credit I said. No with your score it will go down a little and with the new car it would go back up. Now I was in the business for a while never got to a manager level but I don't think that's right. Please be careful if they try to pull this on you cause I spoke to my bank and its not true, They deal with my bank and they said they would handle it for me not to worry and sent me to a dealer that they work with and I got my new Optima thanks to my bank rep. "BUYER BEWARE" By the way they sent me to Deland to get my car great service! :) And they give me what I owed on my car and they said Orlando Kia was trying to steal my car. I guess times have changed cause my family sent me there and when I told them what happened they said it use to be great service but people have come and gone. They won't be going to Orlando Kia East anymore either. More

Great customer service Afef Chelbi was a great associate. She went above and beyond to make sure that i was happy!!! GREAT CUSTOMER SERVICE She knows how to take what the cu Afef Chelbi was a great associate. She went above and beyond to make sure that i was happy!!! GREAT CUSTOMER SERVICE She knows how to take what the customer says and fine the perfect choice for them. I really appreciate her for patience as i made up my mind on which car i wanted. !!!!!!!!! :) More

First and won't be the last! Me and wife's experience here was unmatched. Starting with Freddy. Freddy from the start was very knowledgeable about the product, very genuine and ho Me and wife's experience here was unmatched. Starting with Freddy. Freddy from the start was very knowledgeable about the product, very genuine and honest. At no point did we feel uncomfortable with pressure to purchase; We really felt like the team was working for us and not just for Kia. Once we met with Oludare the experience just got even better. Again just very friendly and filled with knowledge and provided many different options (financially) so we could choose the best one for us. At last we finalized the deal and walked out with what we wanted (2014 Sorento Xls). So overall amazing experience and I thank Freddy and Oludare for really making our first buying experience unforgettable. They've earned our business for life! More

sales consultion My overall experience was great! The sales man did every possible thing he could to make me feel welcome and at home. He is very professional at his j My overall experience was great! The sales man did every possible thing he could to make me feel welcome and at home. He is very professional at his job. More

Not response from anyone ? This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon; Wayne Osso; Some time ago I brought my KIA in for service. Which as it turns out will be the last time I will bring it in! I asked for an oil change which I hope I got ! Ed had suggested to rotate the tires also which would make the bill just under $60 as I had advised Ed I only brought $60. I advised Ed, the service person, I believe I had a slow leak in my passenger side tire. He said he would have it checked. I've dealt with Ed before and he is very pleasant and good at his job... The bill for the work done was I think $59.00. I was told later that there was a small nail in the tire and it would be 39.95 to fix. I said that I thought the price was too high and said not now thanks. Two days later the low tire light came on the dash. I went to put air in the low tire and started with the rear tires being that I paid for a tire rotation and the tire that was on the front passenger side would not be the one, so I thought, NOT! It wasn't changed and is still on the passenger front. I contacted the service person, a young lady the told me she would handle the situation and would cut me a check for the cost of the tire rotation that I didn't receive and send it to me, NOT. I had asked for the Service manager and she told me that he wasn't there and she didn't know when he would be back! I told her that I'd come in next week and she said he would be out of town. The home office sent me a questionnaire about the service I received, haven't heard back. I was going to have the tire done the other day and low and behold, the key for the tire lock was not to be found! I searched every place, glove box,trunk,in the area of the spare tire, the side panels on the doors, under the seats, the arm rest compartments, not to be found! Big Joke on me, for not having the tire patched...! Would you bring your car in for service? After being treated like I was? Along with all the trouble I had that day I was dealing with my wife having Stage IV Cancer. Good Business Practice.............. Since I wrote this report, I was contacted immediately by Louis Morejon. He was very surprised to her of the problem I had with the service dept. As it turned out it was all a misunderstanding of communication. All is been rectified. Douglas Snyder dougsnyder81@Yahoo.com cc; Louis Morejon; Wayne Osso; More

Happy Customer Melinda took great care of all of my concerns and got me into my dream car very easily. Explained everything trough out all of the process and explain Melinda took great care of all of my concerns and got me into my dream car very easily. Explained everything trough out all of the process and explained how to use all of the car features. Eddie Oliveras, the financing manager was also awesome! Very nice and also explained everything very clearly.Im a very satisfied customer!!! More

BEST OF THE BEST Upon Melinda I knew that she was a genuine and understanding person. She is a example of what customer service advocate should really be. She listens Upon Melinda I knew that she was a genuine and understanding person. She is a example of what customer service advocate should really be. She listens to what the customers needs are. She is a very hard worker. I will always remember her and the efforts that she put forth to help me. Thank you, Melinda, your great. More

Very Rude and Pushy At first everything was fine George was friendly and professional and the car he showed me wasn't in the best shape but it had promise so decided to g At first everything was fine George was friendly and professional and the car he showed me wasn't in the best shape but it had promise so decided to go inside and see what the numbers would look like. To get the numbers he made me and my friends wait for an hour and came up with nothing. He kept pushing me to get a cosigner but still no numbers about payments or price of the car. And he ran my credit 6 times and still NEVER gave me numbers. Finally after sitting there for an hour with nothing me and my friends decided to leave. My one friend works at another dealership and George was very disrespectful to him saying he knows nothing about cars and as we were on the way out to our cars he decided to chase me out and tell me again that my friend knew nothing about cars and all he kept saying the car was a great deal and the car was inspected inside and out when the condition of the car was far from where the price should have been, windshield was cracked, scratches all down the side, used tissue in the back, sand all over the seats, stains on the seats, chipped paint on the fender, and all he kept saying the car was a great price, the price was firm, and the car was fully inspected. This is not the first time I was disrespected and felt suffocated at this dealership but it will be the last time that I go to this dealership. More

Purchase of 2015 KIA Sorrento Emmanuel Olayemi, Hicham Belharsa and Sekula Jovanovic were great - particularly Hicham, who went above and beyond to bring this together. My thanks Emmanuel Olayemi, Hicham Belharsa and Sekula Jovanovic were great - particularly Hicham, who went above and beyond to bring this together. My thanks to all 3 of them. More

My wife and I decided to consider Kia East for the first time a few weeks ago. Kia in effect is a sister car company within the Hyundai Group, we opted to see what Kia had to offer in the form of the their time a few weeks ago. Kia in effect is a sister car company within the Hyundai Group, we opted to see what Kia had to offer in the form of the their new 2014 Kia Forte. Upon setting an appointment with our sales representative, Ms. Afef Chelbi, we were greeted immediately that evening. Afef was awesome in helping us get oriented with the vehicle and its many features. We took the Forte for a brief test drive and found the Kia Forte to be very much at par with the the Hyundai Elantra we drive now and the new 2014 which we had seen earlier. Still we had researched the Kia and upon seeing it in person we now realize why Kia is seeing a renaissance of sorts as an amazing success story. The car is really well built, solid, and NOTHING like the Kia's of old. The Forte stood out on a couple of fronts , compared to the Elantra.....memory seats, higher output engine, and both heated and cooled seats (front and back), ....features which the Elantra has but on a more limited scale. These features to us are trivial but to others they may make the difference between someone buying an Elantra or buying a Forte in this segment. This being said, the differences are in appearance mainly, and in the options list. Kia does offer a bit more bang for the buck depending on ones particular needs and this may explain to a large part their success and massive growth as of late as a company in the automotive world. To Kia's benefit, they do offer AMAZING value for the money you pay, but the key phrase is just that..."The money you pay". So what went well? Overall I can't say enough POSITIVE things about Ms. Afef Chelbi about her attentions and friendliness. She covered all the bases about the Forte with us extremely well and her personality is amazing and nice to work with. She never pressured or was aggressive in pushing us, which we appreciated immensely..the visit with her and out time with her was perhaps one of the most positive experiences ever in visiting any dealer. Where things went a tad wrong with her was in the pre-planning of our visit. I had asked Ms. Chelbi what we sought ahead of our arrival, and when we did arrive, we had to find the car within the lot. All told not a major thing but nonetheless a bit of a negative. Ultimately we saw/drove the 14 Forte Navi and we have NO issues with Afef. She is sweet and extremely professional in every angle we can think off. What took our visit downhill FAST was the sales management desk. Here is the thing, if Kia thinks that customers come in (for the most part) uninformed, I would encourage them to think again. People DO CONDUCT research on pricing and in these times people want to get the most for every dollar spent. Our initial quote by Sales Management for a fully loaded Kia Forte top of the line was $29K. THAT IS PATHETIC!!!!!. Considering the car at MSRP is at best 26K per the FACTORY WEBSITE, we thought this was laughable at this point. If they are starting at such a ridiculous price point, which they did, this broke the trust right off the bat with my wife and I. Literally having come from the auto industry myself years ago, you either make a good impression right off the bat or you dont. and that more often than not presents itself through the initial quote. This boils down to where you start. Needless to say after about hour and half a polite sales manager approached us aiming to massage the deal a bit, but still, and to our surprise, we were STILL working off the 29 grand they were determined to stick to. My wife and I walked out of Orlando Kia right away. A Few days later we received a follow-up call from a different sales manager dropping 4 thousand off the deal without barely putting up a challenge edge wise. What That basically told me is that their first quote was nothing more than an effort to make a huge profit at our expense and that of our trade which had huge equity. My question then became, one of the obvious....why not start from the MSRP which is fair instead of the $29K when we got there. That answer was never answered. In summary I would HIGHLY RECOMMEND Ms. Chelbi, she IS an AMAZING asset to Kia Orlando East in every respect, but I cannot say the same thing for the Sales manager(s) who we worked with her that day who came up with such a ridiculous starting point. The lesson here is that whatever you do WATCH the quotes and KNOW your MSRP when you come in so you have a factual understanding of what the cars price is. KNOW YOUR PRICES. I cannot stress this enough. Aside and all told the dealership is very friendly and courteous overall. If this dealership cannot work with realistic numbers off the bat and work down rather than up, I personally would not go there myself. I have yet to go to a Hyundai dealership in comparison where I can get as good a car (in this case an Elantra Limited vs Forte EX) fully loaded and pay no more than $26K. To have a $29K quote as a starting point on Kia's part is insulting. Had they started based on a real number between $25K or at MOST $26K, we would not have had an issue and likely at this stage we'd be proud Kia owners and even promote Kia of Orlando East as an amazing dealership. I would consider KIA in a future purchase but the moral here is it boils down to people and it boils down to real fair pricing numbers from where to start negotiations. If you start at a pathetic starting point, why even continue doing business there. I hope Kia East learned from this a bit. THey have LOTS of potential and have made a good positive name. This was to our collective surprise a disappointing visit only because of ridiculous numbers and nothing more not only during our visit but later in the manner the sales manager talked to me and my wife on a followup call. Being real in this day and age offers more potential in sales than to aiming to make thousands off people's back under the assumption that most people don't research or are naive. Newsflash..they do research and they do know when someone is being sincere or is trying to make a buck off of them. More