Greenway Kia East

This could have been a much better review if this dealership had been better organized. I bought two cars one new and one used. My sister was with me and she gave Bill Mastroni the keys to her old ca dealership had been better organized. I bought two cars one new and one used. My sister was with me and she gave Bill Mastroni the keys to her old car along with her house keys. He lost the keys and it took several hours to locate them. I bought a new car and this is my first car purchased in Florida. I was not informed by Eddie Oliveras of the extra charges in Florida for a new plate. So, surprisingly, I received a bill from the dealership for $177.86. I was surprised since I had paid cash for both vehicles. This miscommunication could have been avoided with the proper notification of this fee ahead of time. Also, the times that I have had to visit the dealership I have been made to wait for 20 minutes or more before being helped. These times were not busy for this dealership so this was definitely not acceptable. One last thing, there was a promotion for a free TV with the purchase of a new Kia. I never received this TV nor did I ever get any information on why this was denied. Update: 01/07/2013 Today I met with the general Manager (Luis Morejon). I am updating this review to reflect the quality of service that I received from him. He listened to my concerns and went well beyond what he needed to do to rectify the situation. I believe that Orlando Kia East and it's employees are committed to correcting problems that may occur as well as improving their business to truly make them better for potential customers. Besides my satisfaction, I have also met a person that I can truly call a friend in Mr. Morejon. More

Everyone from the start was very welcoming! My salesperson George Antoun was very attentive and informative. He took the time to compare 2 to 3 cars which was very helpful in making my descion es salesperson George Antoun was very attentive and informative. He took the time to compare 2 to 3 cars which was very helpful in making my descion esaier overall he made the experience a great one very pleased and left happy!! More

Very helpful worked with us very very friendly and socialable. went out of his way to make it a wonderful experience. Thank you so much socialable. went out of his way to make it a wonderful experience. Thank you so much More

This dealer was very helpful and catered to our needs. I would definitely do business here again and look forward to driving my brand new car! would definitely do business here again and look forward to driving my brand new car! More

I gave all fives in my review because the teamwork was exceptional. I had difficulty finding the location since I was new to the area and had to call for directions. During the conversation I was cut of exceptional. I had difficulty finding the location since I was new to the area and had to call for directions. During the conversation I was cut off several times and each time Freddy called back to ensure that we got there safely. We were greeted by Olu (I think that is his name), the manager, who was very professional and pleasant, who then directed to Freddy. Freddy never gave up on us. 'Twas a long day but he delivered big time as promised. I was very happy with his persitence. Thank you all!! More

I have no issues with the staff of this service center. My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) when Firestone, Greenway Dodge, Autozone, etc do it for free. I will never go back for a battery check or change. . I transferred from Orlando KIA West but the records could not be transferred because of the system chosen by corporate. In this day and age, why should this be a problem? More

I must say that this has been the best car buying experience of my life. Melinda's no nonsense, respect our time approach is refreshing. I would recommend Orlando Kia to anyone who is looking to get experience of my life. Melinda's no nonsense, respect our time approach is refreshing. I would recommend Orlando Kia to anyone who is looking to get a great deal. More

Excellent job. George worked very hard to give us the deal we needed. I would recommend him to my friends. Great addition to your dealership. deal we needed. I would recommend him to my friends. Great addition to your dealership. More

Jose was excellent,very nice and personalable. He was helpful and did the little things,like helped me clean out my old vehicle. Although he was new to the sales job, I didn't feel it took away from his helpful and did the little things,like helped me clean out my old vehicle. Although he was new to the sales job, I didn't feel it took away from his ability. One of the things I like the most was he was not pushy but very knowledgeable about the Kia. Overall my experience with Jose was very pleasant. I bought the kale green Kia Soul More

George was so great to work with and really went to bat to get us the best deal possible on our new 2014 KIA Soul. to get us the best deal possible on our new 2014 KIA Soul. More