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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
4,006 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,006 reviews

August 15, 2024

Ran my credit multiple times on different occasions, dropped my credit score due to the hits and weren’t able to help me due to the hits. First was my income, then I get a raise and go back, then it was More

by MEAGAN_1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liam Baker
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Aug 19, 2024 -

Greenway Kia East responded

Meagan, I'm very sorry for the inconvenience you've experienced. We strive for transparency and efficiency throughout the financing process, and we'd like the opportunity to discuss this further to see how we can regain your trust. Please reach out when you can. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 15, 2024

No communication on how long it would take to receive my car. We went through a lot of stress with no follow up or communication. We just didn’t understand their process More

by thebergsfamily27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
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Aug 19, 2024 -

Greenway Kia East responded

We apologize for the lack of communication and any stress it caused. Our team strives to keep every customer informed throughout the process, so it's disappointing to hear we fell short. Please reach out directly so we can address your concerns and provide clarity. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 14, 2024

Very customer oriented, friendly, & caring. Shelby is very professional, knowledgeable, pleasant, and genuinely concerned about the treatment and attention given to her customers. Would recomm More

by pengpanlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hicham Belharsa, Joshua Fernandez
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Aug 15, 2024 -

Greenway Kia East responded

Thank you for the wonderful feedback! We're delighted to hear that Shelby provided such excellent service at Greenway Kia East. We look forward to assisting you with your car needs in the future!

August 14, 2024

Working with Matt was great. He was friendly and kept me up to date. The greeter outside was great, as well. More

by KELLIFRANK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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Aug 14, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear Matt and our greeter made a positive impression at Greenway Kia East. We appreciate your feedback and hope to see you again soon!

August 14, 2024

I made an appointment to take care of a recall, took the day off and waited an hour and a half because I was told it was going to be completed only to find out that they did not have the part and would have More

by silva.daniel56
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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Aug 19, 2024 -

Greenway Kia East responded

Silva, I apologize for the initial inconvenience you experienced with your recall appointment. I'm glad to hear Mathew was able to turn things around and provide quick service on your return visit. If there's anything else we can assist with, please let us know. We hope to have the opportunity to improve your experience with us next time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 14, 2024

Kia Greenway has a professional team that makes customers feel welcome. They genuinely try to help with what the customer needs. I highly recommend visiting this dealership More

by geheze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Chavez
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Aug 14, 2024 -

Greenway Kia East responded

Thank you for the high recommendation! We're glad to hear our team at Greenway Kia East made you feel welcome and met your needs. We appreciate your support!

August 13, 2024

Work was done properly, but it should not take 6 hours to get my vehicle back for an oil change, tire rotation, and 2 software updates. More

by NAVYSP1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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Aug 19, 2024 -

Greenway Kia East responded

Thank you for your feedback. While we're glad to hear the work was done properly, we apologize for the lengthy wait time. We aim to provide efficient service and will use this input to improve our processes. If you'd like to discuss further, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 13, 2024

They only care about you filling up the survey , I’ve been waiting more than 3 weeks for a part and I haven’t received a single call or message related to the part for my vehicle, but I’ve received thous More

by titogrille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Greenway Kia East responded

It's disappointing to hear about your experience. We strive for timely communication and it's clear we fell short here. I apologize for the delay on your part and would like to assist you personally in resolving this issue. Please reach out when you can so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 13, 2024

I’m very happy with the services, they treat me very nice it was my first time . More

by Andino1625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! We truly appreciate your feedback!

August 12, 2024

The people were friendly and got my car done when they said they would thank you More

by Yazette
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Greenway Kia East responded

Yazette, thank you for trusting Greenway Kia East with your business!

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