Greenway Ford

Horrible experience! I would steer clear no matter what! Every person we had to deal with in sales was rude and disrespectful. After taking to the internet one night after being at the dealership and watch Every person we had to deal with in sales was rude and disrespectful. After taking to the internet one night after being at the dealership and watching the receptionist and some other sales people laugh at us we were called by someone in customer service. It is sad we had to take to the internet to get results. They do care about their online reputation. The customer service person we dealt with was able to get our new (used) car to us. They delievered it on Wed. at 6 p.m. (full tank of gas...that was nice) Friday at noon....the check engine light is on. We were reminded several times that we bought a used vehicle and that they don't have to do anything to it. Wow, not even a full 48 hours. So upset I started crying (literally) They have agreed to "participate" in any repair costs--not sure what that means. It's sad we chose Greenway Ford because we thought that a large dealership would stand behind their used car inventory. I've only bought 2 cars in the past (mom and pop shops) and one at CarMax (AWESOME all used cars have 30 days at least) and I'll be sticking to that in the future. I'll update once the "participation" is done. More

Greenway Ford is the ultimate of sleezy dealerships and sales tactics. My fiancee and I went to Greenway Ford to buy a new truck. Now we had done our research, and knew about how much these trucks were go sales tactics. My fiancee and I went to Greenway Ford to buy a new truck. Now we had done our research, and knew about how much these trucks were going for. The sales associate told us he did not have the truck we want in stock, they would have to ship from elsewhere. We told him we needed the truck by the end of the weekend (3 days away). They found a truck, but after asking where it was, refused to tell us. He then gives us the first quote for the truck which was $5,000 over what we had seen online. We asked for a better offer, and after going back and forth 5 times. He had come down about $2,000. We were still not happy and he sent over the sales manager. Who spent the next hour talking about price, and invoices...etc. with him writing a bunch of scribbles on a paper. He finally asked what our ideal price was, we told him and he said he would get as close as possible. He came back a thousand over that number. He kept pressuring us to make the deal today, which we told him was not going to happen we wanted to sleep on it and shop around (as most customers do). We got a final out-the-door number of $27,700 after spending over 2 hours of negotiating and game playing. After leaving here we went to another Ford dealership and sat down with a sales associate who found the truck we wanted on the coast (about 75 miles away) and gave us the first quote. I was so surprised, their FIRST quote blew Greenway out of the water - $26,000 out the door. With no negotiating, game playing or back and forth pressure, and it only took 20 minutes. Now to top it all off, we had Don Reid Ford run the VIN of the truck that Greenway was trying to sell us...and we were shocked to see that it wasn't even shipped from the Ford factory yet!!! It would take at least 2 weeks to be ready. They were trying to pull the old bait and switch, that's why they wouldn't tell us where the vehicle was located. I will NEVER do business at Greenway ford again,and will tell everyone I know the same. If you want an honest salesman and no games....avoid Greenway Ford. More

This is an edit to my previous post. My wife and I purchased a pre owned vehicle from Greenway Ford. The sales process was fine but we had some pending issues after the sale. First, we negotiated for purchased a pre owned vehicle from Greenway Ford. The sales process was fine but we had some pending issues after the sale. First, we negotiated for Greenway to provide the second key fob. There was some miscommunication in getting this worked out. Second, we picked up the car after it was detailed and it had a deep scratch on the bumper. We initially had difficulty getting in touch with the right people but once we did, Greenway provided the key fob as promised. They also repaired the scratch and provided a loaner car while the vehicle was in the body shop. All in all, after we voiced our concerns, Greenway stepped up to resolve the issues. More

Ourchased F-150 through the internet. Received a fair offer on my trade-in and closed the deal in 2 days. Great experience with everyone and would highly recommend offer on my trade-in and closed the deal in 2 days. Great experience with everyone and would highly recommend More

This is my experience at Greenway Ford Orlando FL . This is my experience at Greenway Ford Orlando FL . Wilbert Pyram is the best salesperson ever! I bought a per owned BMW 5 series from him , for me This is my experience at Greenway Ford Orlando FL . Wilbert Pyram is the best salesperson ever! I bought a per owned BMW 5 series from him , for me. he worked 8 1/2 hours that day to get the deal done, He was very professional .I am now part of Greenway Ford family!!! ,No pressure, lots of work on his part and I have never been happier. What else can I say it was "Dogmatic Experience". If you need a Car , see (Wilber Pyram) Sales and Leasing Consultant and The Buisness Finance Manager ( Kevin Fosher ) at Greenway Ford Orlando FL . You will get an awsome great customer service from start to finish.I was on the Internet and found a car on the Greenway Ford website before I went in,It was a very easy process. Competitively priced and in good condition. They were able to work with my credit challenges.Kevin Fosher also to the time to educate me on Credit and how to grow credit the right way in this day and time. It Feel like they went above and beyond to get my loan approved. you won't be sorry. This is a dealership that you bring will leave smiling!! They were with me from start to finish during the whole process. Already referred business to them. Will not buy a car anywhere else. Best car buying experience ever . Thank You ( GREENWAY FORD ) Sincerely Yours Byron .V. Mariani More

Great service Right to The point, no bull! Michael Great service Right to The point, no bull! Michael Kornokowski the service advisor was rally helpful! This dealership Greenway, they do stand for th Great service Right to The point, no bull! Michael Kornokowski the service advisor was rally helpful! This dealership Greenway, they do stand for the warranty! More

Carlos was very friendly and quick at getting my car in for an oil change and tire rotation. And when my car was done he was quick at getting me back on the road. Thanks agian Carlos for an oil change and tire rotation. And when my car was done he was quick at getting me back on the road. Thanks agian Carlos More

GREAT SERVICE EXPERIENCE! I have a fleet car and needed prompt service for a broken trim piece on my door. It was done and I was on my way in about an hour! prompt service for a broken trim piece on my door. It was done and I was on my way in about an hour! More

My daughter is a student at UCF and she was due for an oil change service on her Ford Edge. We were a little worried since she is a teenager, but we had her take it to Greenway since they are the closest oil change service on her Ford Edge. We were a little worried since she is a teenager, but we had her take it to Greenway since they are the closest Ford dealership to the University. Terry, Rick and the rest of the staff there treated her great!! They even gave her a ride back to the UCF campus and picked her when her car was done. They did an oil change and rotated the tires, and they even did a recall we didn’t even know about at no charge. Thanks for taking care of my kid and her Edge! She is at UCF for 4 more years (I hope) and we will definitely use Greenway for all of her service needs. More