Greenway Ford

Just want to say that Dale Hagerman is a credit to your company. I met with Dale today , gave him my guidelines on how I buy . I had a car in mind and Dale worked with me without pushing and we ended up company. I met with Dale today , gave him my guidelines on how I buy . I had a car in mind and Dale worked with me without pushing and we ended up making a sale. The entire time with Dale was a pleasure. He made sure I was comfortable with the vehicle before we even started to talk a deal.. I hope you recognize what a great person you have working for you. Paul Goggin Kissimmee, Fl. More

Rick Jordan at Greenway Ford was by far the most helpful sales rep I have come across. I visited three months ago looking for a future purchase and he was never pushy or aggressive for an immediate sale. He sales rep I have come across. I visited three months ago looking for a future purchase and he was never pushy or aggressive for an immediate sale. He was very knowledgable and continued to follow up every few weeks to get me where I needed to be. I finally purchased my new Fiesta from him and would recommend anyone looking at a new car to see Rick More

I was very pleased with my experience. I never once felt pressured. Dale took me all over ther dealership looking at cars and found one that was in my very limited price range. He was kind and pleasant to pressured. Dale took me all over ther dealership looking at cars and found one that was in my very limited price range. He was kind and pleasant to be around and gave me the opportunity to think over the deal. Abner closed the deal and really made things flow well. He was a pleasure to be around and made sure the deal worked for me. He even brought me a replacement tag when mine flew off the car. He meet with us close to our home. Awesome customer service! I appreciate the professionalism and the courteousness that I was showed and will return for futre vehicle purchases. More

I found both David the salesman and Kevin in finance both friendly. I came in knowing what I wanted with a trade. I had researched the prices for both the trade in value of my car and the value of the car I friendly. I came in knowing what I wanted with a trade. I had researched the prices for both the trade in value of my car and the value of the car I wanted. The car I bought was at a great price. However they gave me a low amount for my trade. I was clearly not happy with the offer and that they would not budge at all however I need a newer car and decided to continue with the deal. I went through and talked with Kevin in finance and got the warranty for the car. When we talked about the monthly amount I would be spending I was surprised. After Kevin showed me the breakdown I realized that David had shown me numbers with $1000.00 down when I stated clearly that I was putting nothing down. Lastly I left the dealership and looked over some paperwork when I got home to find out that the warranty has a deductible of $100.00 per visit. Another surprise! Overall I feel I still got a good deal. I left with a feeling that the dealership was sneaky and petty. However, I had to go back one more time for my car to be detailed since the shop was closed when I bought my car. I expressed how upset I was and the dealership actually apologized. They filled my gas tank up and detailed my car. I had also found out that my brake light was out and they are planning to fix it with no charge and shampoo my car. I feel that they are going above to make me feel better about my experience. I must say I was very surprised and appreciate their efforts. Thank you. More

Went based on all the positive feedback about this dealership and was SEVERELY disappointed with the way I was handled at this dealership. Went there to browse their lot, with the intention of findin dealership and was SEVERELY disappointed with the way I was handled at this dealership. Went there to browse their lot, with the intention of finding two vehicles that would be purchased at a later date. Went because they are supposedly "no pressure" and "friendly", and was forced to have a salesman with us, even when we said we just wanted to walk around and look with no intention of buying. You have no choice but to walk through the showroom (which has NO CARS ON SHOW) where you are then made to walk a gauntlet of salesmen; felt like a lamb being led to slaughter. The receptionist, while friendly, wouldn't let us go anywhere near the lot without a salesman. A salesman then insinuated himself anyway and persisted to "tag along." I tried to make it clear, MULTIPLE TIMES, that I was only interested in USED or PRE-OWNED, and he continued to push NEW vehicles. After the THIRD TIME explaining that I only wanted to look at USED I walked away from him and looked on my own. As I was leaving, I was stopped by the salesman and a manager, who then tried to inquire about the vehicle I wanted to trade in, if I was going to purchase both cars (because I was there looking for TWO cars) at the same time, what I drove, what the other car was, my phone number, my email, my full name, etc etc etc... Very off-putting experience. Don't like to be hounded by salesmen the whole time. If the sales staff and the manager would've LISTENED and just left me alone to look and find them when I was ready, they would've sold two cars and had me singing their praises. Instead, I'm never going back because it was neither a "no pressure" sales staff, nor was it an inviting place. DO NOT recommend them. If you want salesmen on you the second you walk through the door, and then having them try to hold you as you leave, this place is for you. If you want a friendly, "no pressure" experience, GO ELSEWHERE! Sorry Greenway, lost my business. More

I was totally surprized to find out I had qualified for a new car. Jerod and Albert did all they could for me and had me in a new ford focus in less than 3 hours. It was what I needed and wanted. PRICE fit m new car. Jerod and Albert did all they could for me and had me in a new ford focus in less than 3 hours. It was what I needed and wanted. PRICE fit my budget and no haggling or pressures. Being a single mom its hard but they listened and worked hard to see my needs. I would totally send everyone I know to shop at Greenway Ford!!THANK YOU GREENWAY FORD!! More

I had a wonderful buying experience with Mr. Abner Jackson at Greenway Ford east Orlando location. Mr. Jackson walked me throught the purchasing process with tact and 100% professionalism. He was kind Jackson at Greenway Ford east Orlando location. Mr. Jackson walked me throught the purchasing process with tact and 100% professionalism. He was kind, very knowlegeable of the cars we considered for purchase and made me feel that my purchase was as important to him as it was for me. I am affiliated with several large organizations in the Central Florida area and my word goes forth. There is a standard that has been set at Greenway Ford they are exceeding and leading in customer satisfaction. I'm looking forward to my next purchase. More

Upon visiting the Greenway Ford web site I had someone assist me via chat. The chat representative obtain all the information and after about an hour Miguel contacted me. Miguel was friendly with outstand assist me via chat. The chat representative obtain all the information and after about an hour Miguel contacted me. Miguel was friendly with outstanding communication and he also returned my phone call in a timely manner. Every time I have purchased a car in the past I was at the dealers for hours and hours. Miguel obtained all the information I needed and when I arrived I did not have to wait long hours. THe car I purchased was ready. Also Albert (finance)was knowledgeable about the financing and could complete the financing paperwork with his eyes closed if he it were possible. He answered all questions without hesisitation and with a smile. I would highly recommend this dealership. Thanks Miguel and Albert for delivering quality customer service. More

I was very nervous going into Greenway to look for a car. I did not have even close to perfect credit to say the least, plus I was a female shopping alone for a car......which at a lot of dealers can be a no I did not have even close to perfect credit to say the least, plus I was a female shopping alone for a car......which at a lot of dealers can be a not so great experience. My salesman I was supposed to meet was sick that day, so I met with Gaylord. He was wonderful, whatever I wanted in a car, he was determined to find it! He was friendly, positive, and helped me so much! I walked out in a very short time with a brand new Ford Fiesta that is just adorable! When the finance company asked for more cash than I had, all I had to say was "I just don't have it" and his response was "NO problem, we'll take care of it".....and they worked it out.....amazing! They gave me MORE than I had expected to get for my trade, more than the Blue Book value was even. I cannot more highly recommend a dealer, or a salesman, than I do Greenway and Gaylord! Also, Miguel called the next day to apologize for being sick the day I came in, and to make sure I had a great experience! Another kudos goes to the finance guy (can't remember his name, sorry!), he was totally nice and helpful, and went above and beyond to help me get the lowest payment and interest rate......again, amazing! Thanks guys, you don't know how much I appreciated all your help, and I hope your managers read these reviews! ;) More