Greenway Ford

Went based on all the positive feedback about this dealership and was SEVERELY disappointed with the way I was handled at this dealership. Went there to browse their lot, with the intention of findin dealership and was SEVERELY disappointed with the way I was handled at this dealership. Went there to browse their lot, with the intention of finding two vehicles that would be purchased at a later date. Went because they are supposedly "no pressure" and "friendly", and was forced to have a salesman with us, even when we said we just wanted to walk around and look with no intention of buying. You have no choice but to walk through the showroom (which has NO CARS ON SHOW) where you are then made to walk a gauntlet of salesmen; felt like a lamb being led to slaughter. The receptionist, while friendly, wouldn't let us go anywhere near the lot without a salesman. A salesman then insinuated himself anyway and persisted to "tag along." I tried to make it clear, MULTIPLE TIMES, that I was only interested in USED or PRE-OWNED, and he continued to push NEW vehicles. After the THIRD TIME explaining that I only wanted to look at USED I walked away from him and looked on my own. As I was leaving, I was stopped by the salesman and a manager, who then tried to inquire about the vehicle I wanted to trade in, if I was going to purchase both cars (because I was there looking for TWO cars) at the same time, what I drove, what the other car was, my phone number, my email, my full name, etc etc etc... Very off-putting experience. Don't like to be hounded by salesmen the whole time. If the sales staff and the manager would've LISTENED and just left me alone to look and find them when I was ready, they would've sold two cars and had me singing their praises. Instead, I'm never going back because it was neither a "no pressure" sales staff, nor was it an inviting place. DO NOT recommend them. If you want salesmen on you the second you walk through the door, and then having them try to hold you as you leave, this place is for you. If you want a friendly, "no pressure" experience, GO ELSEWHERE! Sorry Greenway, lost my business. More

I was totally surprized to find out I had qualified for a new car. Jerod and Albert did all they could for me and had me in a new ford focus in less than 3 hours. It was what I needed and wanted. PRICE fit m new car. Jerod and Albert did all they could for me and had me in a new ford focus in less than 3 hours. It was what I needed and wanted. PRICE fit my budget and no haggling or pressures. Being a single mom its hard but they listened and worked hard to see my needs. I would totally send everyone I know to shop at Greenway Ford!!THANK YOU GREENWAY FORD!! More

I had a wonderful buying experience with Mr. Abner Jackson at Greenway Ford east Orlando location. Mr. Jackson walked me throught the purchasing process with tact and 100% professionalism. He was kind Jackson at Greenway Ford east Orlando location. Mr. Jackson walked me throught the purchasing process with tact and 100% professionalism. He was kind, very knowlegeable of the cars we considered for purchase and made me feel that my purchase was as important to him as it was for me. I am affiliated with several large organizations in the Central Florida area and my word goes forth. There is a standard that has been set at Greenway Ford they are exceeding and leading in customer satisfaction. I'm looking forward to my next purchase. More

Upon visiting the Greenway Ford web site I had someone assist me via chat. The chat representative obtain all the information and after about an hour Miguel contacted me. Miguel was friendly with outstand assist me via chat. The chat representative obtain all the information and after about an hour Miguel contacted me. Miguel was friendly with outstanding communication and he also returned my phone call in a timely manner. Every time I have purchased a car in the past I was at the dealers for hours and hours. Miguel obtained all the information I needed and when I arrived I did not have to wait long hours. THe car I purchased was ready. Also Albert (finance)was knowledgeable about the financing and could complete the financing paperwork with his eyes closed if he it were possible. He answered all questions without hesisitation and with a smile. I would highly recommend this dealership. Thanks Miguel and Albert for delivering quality customer service. More

I was very nervous going into Greenway to look for a car. I did not have even close to perfect credit to say the least, plus I was a female shopping alone for a car......which at a lot of dealers can be a no I did not have even close to perfect credit to say the least, plus I was a female shopping alone for a car......which at a lot of dealers can be a not so great experience. My salesman I was supposed to meet was sick that day, so I met with Gaylord. He was wonderful, whatever I wanted in a car, he was determined to find it! He was friendly, positive, and helped me so much! I walked out in a very short time with a brand new Ford Fiesta that is just adorable! When the finance company asked for more cash than I had, all I had to say was "I just don't have it" and his response was "NO problem, we'll take care of it".....and they worked it out.....amazing! They gave me MORE than I had expected to get for my trade, more than the Blue Book value was even. I cannot more highly recommend a dealer, or a salesman, than I do Greenway and Gaylord! Also, Miguel called the next day to apologize for being sick the day I came in, and to make sure I had a great experience! Another kudos goes to the finance guy (can't remember his name, sorry!), he was totally nice and helpful, and went above and beyond to help me get the lowest payment and interest rate......again, amazing! Thanks guys, you don't know how much I appreciated all your help, and I hope your managers read these reviews! ;) More

My sales rep, was awesome. took care of business and was very helpful through the process. I recommend going here especially if you are a first time buyer. Thank you Greenway. very helpful through the process. I recommend going here especially if you are a first time buyer. Thank you Greenway. More

I want to thank Jeremy Miller. He took the extra time make sure that the 95 Jeep Wrangler we purchased this afternoon,would be safe to drive. He personally escorted us off property & took the time to ens make sure that the 95 Jeep Wrangler we purchased this afternoon,would be safe to drive. He personally escorted us off property & took the time to ensure that the car had the right equipment to start us out on the right foot. This culminated in a sharp, professional salesman rolling up his sleeves, getting gruff & oily with the undercarriage of our new car to make it right. He went miles beyond customer service, searching for the part up & down SR50 and make friends with Auto Zone & Discount Auto techs borrowing tools to fix a nasty fractured starter block . This gentlemen showed true integrity, kindness, sincerity and when all else failed he turned a bad situation into a really good one... His mechanical expertise and true grit to replaced starter block when the in house mechanics didn't catch it... He saved me from buying a lemon to feeling honored to meet an everyday hero;who really did sell me a nice safe car. He kept his promise... THANK YOU! More

I went into GreenWay Ford as a final solution of frustration of looking for a vehicle. Apon arrival Alex Gomez welcomed us and said this was the place to be. We gave him our price range and quiteria frustration of looking for a vehicle. Apon arrival Alex Gomez welcomed us and said this was the place to be. We gave him our price range and quiteria and he went out and found the perfect vehicle we request. We did not have to settle for anything less. We were concerned about the interest rate and he gave us hope and faith that eerything will be alright. We meet his finance manager and he also was very friend and ensured he would do all he can to make sure we could finance the vehicle in our price range. We left the dealer that night and recieve the best news ever and even better and returned the next day to pick up our new Ford F150 XLT. Alex gave us alot relaxing atmosphere and the confidence we needed in a time of seraching for our vehicle. things that are delayed does not mean denied. Have faith. Thanks Alex for that. I would recommend eveyone to go see ALEX Gomez!!! More

Horrible experience! I would steer clear no matter what! Every person we had to deal with in sales was rude and disrespectful. After taking to the internet one night after being at the dealership and watch Every person we had to deal with in sales was rude and disrespectful. After taking to the internet one night after being at the dealership and watching the receptionist and some other sales people laugh at us we were called by someone in customer service. It is sad we had to take to the internet to get results. They do care about their online reputation. The customer service person we dealt with was able to get our new (used) car to us. They delievered it on Wed. at 6 p.m. (full tank of gas...that was nice) Friday at noon....the check engine light is on. We were reminded several times that we bought a used vehicle and that they don't have to do anything to it. Wow, not even a full 48 hours. So upset I started crying (literally) They have agreed to "participate" in any repair costs--not sure what that means. It's sad we chose Greenway Ford because we thought that a large dealership would stand behind their used car inventory. I've only bought 2 cars in the past (mom and pop shops) and one at CarMax (AWESOME all used cars have 30 days at least) and I'll be sticking to that in the future. I'll update once the "participation" is done. More