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Greenway Ford

Orlando, FL

2.9
1,186 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,186 Reviews of Greenway Ford

September 05, 2012

Rick Jordan at Greenway Ford was by far the most helpful sales rep I have come across. I visited three months ago looking for a future purchase and he was never pushy or aggressive for an immediate sale. He More

by Mnelles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jordan
Sep 06, 2012 -

Greenway Ford responded

I am grateful for you taking the time to write this review! I am delighted to hear that Rick was helpful with the car buying process. I am also happy to hear that Rick was never pushy or aggressive. Here at Greenway we pride ourselves on the customer service we provide. Many congratulations on your new Fiesta! Remember to keep us in mind for all of your Fiesta's servicing needs! Best, David Nelson Director Customer Relations

September 03, 2012

I was very pleased with my experience. I never once felt pressured. Dale took me all over ther dealership looking at cars and found one that was in my very limited price range. He was kind and pleasant to More

by dnlscott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dale Hagerman and Abner Jackson
Sep 04, 2012 -

Greenway Ford responded

Thank you for taking the time to share your recent experience with us. I am overjoyed to hear that Dale and Abner were so helpful and respectful during the car buying process, and they were able to find you a vehicle within your price range. I am happy your visit to our dealership has made you a loyal customer! I can't wait for your next visit! Best, David Nelson Director Customer Relations

August 19, 2012

First and foremost, just don't buy a car from Greenway Ford. Just don't. Please. Greenway Ford is the definition of shady, sleezy car salesmen willing to lie and decieve you in any ways possible. And g More

by bealove22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis, Rob, a couple others
August 15, 2012

I found both David the salesman and Kevin in finance both friendly. I came in knowing what I wanted with a trade. I had researched the prices for both the trade in value of my car and the value of the car I More

by Kimmer144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David and Kevin
Aug 15, 2012 -

Greenway Ford responded

I’m sorry to hear about your experience during your recent visit to our dealership. We strive to provide great customer service to all of our customers, and it disappoints me that we fell short with you. David is one of our newer Sales Consultants and is still honing his customer satisfaction skills. I apologize for the way in which your situation was handled and I hope you will give us the opportunity to gain your trust and make this situation right. At your convenience, please give me a call at 1-800-965-8763, press 1 for Ford, then 0 for the receptionist, and ask for David Nelson. I look forward to speaking with you and determining what we can do to ensure your satisfaction with Greenway Ford. Regards, David Nelson Director Customer Relations

August 10, 2012

Went based on all the positive feedback about this dealership and was SEVERELY disappointed with the way I was handled at this dealership. Went there to browse their lot, with the intention of findin More

by jediarco
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis (salesman) & one of the managers (didn't get his name)
Aug 13, 2012 -

Greenway Ford responded

I regret to hear that your recent visit to our dealership did not go as you hoped. It is certainly never our intent for a client to feel pressured in any way. It has been our experience that most of our guests appreciate having someone available to answer questions. It is my understanding that you have spoken with a manager at Greenway and received a formal apology for any perceived pressure you may have felt. I would add my apology to that and assure you that you, or anyone else, is free to browse our lot at leisure without being accompanied by a sales consultant. If you would like to discuss this issue further, or if there is any way in which I may be of assistance to you, please contact me at 407-275-3200, press 1 for Ford, then 0 for the receptionist, and ask for David Nelson. Regards, David Nelson Director Customer Relations

August 09, 2012

I was totally surprized to find out I had qualified for a new car. Jerod and Albert did all they could for me and had me in a new ford focus in less than 3 hours. It was what I needed and wanted. PRICE fit m More

by evie72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jerod, barry, albert
Aug 09, 2012 -

Greenway Ford responded

Congratulations on your new Ford Focus! We are grateful that you took the time to write this review. I am humbled to hear that Albert and Jerod took good care of you and helped you find just what you needed! We appreciate your recommendation, and we look forward to your next visit! Kind Regards, David Nelson Director Customer Relations

August 07, 2012

I had a wonderful buying experience with Mr. Abner Jackson at Greenway Ford east Orlando location. Mr. Jackson walked me throught the purchasing process with tact and 100% professionalism. He was kind More

by manerm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abner Jackson
Aug 08, 2012 -

Greenway Ford responded

I appreciate you taking the time to write this review. I am ecstatic to hear that Abner was able to help you through the car buying process. We are proud that you believe we have set the standard for customer satisfaction, as our number one priority has always been our customers. We are happy to have you as a customer, and we look forward to your next visit! Kind Regards, David Nelson Director Customer Relations

July 25, 2012

Upon visiting the Greenway Ford web site I had someone assist me via chat. The chat representative obtain all the information and after about an hour Miguel contacted me. Miguel was friendly with outstand More

by pamela0422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel (sales) and Albert (finance)
Jul 26, 2012 -

Greenway Ford responded

WOW! Thank you for the spectacular review, Pamela! It's great to see that our website was of assistance to you and was able to lead you to Miguel. Also, thank you for sharing these kind words about Albert. I will be sure to pass the compliment along to the both of them. I appreciate your business and your kind recommendation. I look forward to seeing you in the future. Best, David Nelson Director Customer Relations

July 18, 2012

I was very nervous going into Greenway to look for a car. I did not have even close to perfect credit to say the least, plus I was a female shopping alone for a car......which at a lot of dealers can be a no More

by Roni207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaylord, Miguel, Finance Guy
Jul 18, 2012 -

Greenway Ford responded

Thank you very much for writing such a kind review for Greenway Ford! I'm glad to hear you had such a wonderful experience at Greenway. I am pleased that Gaylord and team were able to find the perfect car for you at the perfect price! Here at Greenway we strive to exceed every customer's expectations, and I am happy to hear that we did not fall short with you. We genuinely appreciate your business and the trust you have placed in us. We hope you're enjoying your new Ford Fiesta! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

July 12, 2012

My sales rep, was awesome. took care of business and was very helpful through the process. I recommend going here especially if you are a first time buyer. Thank you Greenway. More

by kristinapr16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaylord Lawrence
Jul 13, 2012 -

Greenway Ford responded

Thank you very much for taking the time to write your review. I'm glad you had a such a good experience at Greenway. Gaylord does a great job of respecting each client's time and taking care of their needs as quickly as possible. I'll be sure to pass along your kind comments to him! At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. Welcome to the Greenway Ford family! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

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