Greenway Ford

On June 1, 2012 I found a perspective used 2003 Ford at Greenway Ford. I secured an independent pre purchase mechanical inspection from an independent mechanic. This inspection revealed the following defec Greenway Ford. I secured an independent pre purchase mechanical inspection from an independent mechanic. This inspection revealed the following defects: left C/V axle, inner tie rods and engine and transmission mounts. There was a lot of vibration while driving the vehicle. As part of the purchase negotiations, the repair of these items (deemed critical to the safe, dependable operation of the vehicle) were negotiated and sublet to High Performance Mechanics by Greenway Ford. In addition to the purchase price of the vehicle, $600 was tendered to High Performance for these repairs. These repairs were to be completed prior to delivery of the vehicle. After I received the vehicle from Greenway, I returned to the independent inspection shop and was informed that only part of the negotiated repairs had been completed; the firewall side mount and the transmission mount had not been repaired. I returned to Greenway Ford and presented my findings. I was assured that these items would be repaired by High Performance. When I received the vehicle back, the vibration was still present. On August 17, 2012 I had a reputable mechanic perform a tune up on my vehicle. They informed me that three mounts and one tie rod repaired under the agreement with Greenway Ford had prematurely failed. I went back to Greenway and ended up having to argue with them to have the mechanic look at the vehicle. The manager that I had dealt with in the past was not there, so I had to meet with someone else and explain the entire story. They initially told me that the vehicle was sold “as is” and that I needed to speak with High Performance directly. When I told them that Greenway had set up the repair work directly with High Performance they took copies of my paperwork and my check proving that I had paid High Performance. They then allowed me to schedule a time to meet with the High Performance mechanic at Greenway. The mechanic admitted that the parts had failed but said that it was due to something else. The mechanic told me that he should not even be speaking with me since the negotiation was done through Greenway and they were his customer. He said that I should have just dropped the vehicle off with Greenway and let them deal directly with him. Initially I was told that the new parts would be available the following Tuesday and to bring the vehicle in to Greenway then. I called Greenway four times that day to set up a time to drop the vehicle off. I was finally told to bring the vehicle in after 6pm. When I arrived, the manager acted surprised to see me and said that the parts would not be available until Thursday. I had to argue with him to get him to keep the vehicle since he had originally told me Tuesday. They had my vehicle for the week. When I picked the vehicle up, the vibration continued to exist. I returned to the mechanic that had completed the tune up and had the defective parts replaced for an additional cost. It is my assertion that rather than receiving $600 worth of repairs, I have received faulty parts, had to pay out of pocket for these repairs to be completed correctly elsewhere, and ended up with exasperation and frustration in my dealings with Greenway Ford. More

We bought a used 2009 jetta volkswagon. I had the car for about 4 days and took it to the volkswagon dealership before the warranty expired, so they can make sure the car was in good condition. Turns out i h about 4 days and took it to the volkswagon dealership before the warranty expired, so they can make sure the car was in good condition. Turns out i had a bad tire that had a slit. We took it to Greenway Ford to repair it, they had it for about a week, and repeatedly told us the tires had not come in yet. My father finally went to the dealership to see what was going on and they told us the mechanic said we hit the tire with something and caused the slit. I drove the car TWICE for those 4 days i had it, and can SWEAR i hit nothing. We talked to the manager and found out the mechanics hadnt even put an order in for my tires. So my car was sitting in the dealership for a week with a mechanic that was not planning on even fixing it when it was THEIR fault in the first place for not inspecting the car properly. Then when i was complaining about my PREVIOUS experiences with the dealership i was very angry, and i had someone at the front desk threaten to call the police on me and my father. THE MECHANICS AT THIS DEALERSHIP ARE HORRIBLE AND DO NOT KNOW WHAT THEY ARE DOING!! they have very poor customer service AND NEVER AGAIN WILL I PURCHASE A CAR HERE OR RECOMMEND ANYONE***** TO EITHER! More

First and foremost, just don't buy a car from Greenway Ford. Just don't. Please. Greenway Ford is the definition of shady, sleezy car salesmen willing to lie and decieve you in any ways possible. And g Ford. Just don't. Please. Greenway Ford is the definition of shady, sleezy car salesmen willing to lie and decieve you in any ways possible. And guess what? They don't care. One person actually told us to our faces "we sell 20-30 cars a day. We don't care if people are upset." I made their "job" easy. I went in there. I knew what I wanted. I did not try to haggle too much (even when they only offered me $500 for my trade in that was worth thousands more). The initial sales person, Luis, was extremely UNknowledgeable about the vehicles I was looking at. Not surprising considering he claimed he was "new." I asked questions about the cars that I already knew the answers to just to test him. Fail. Lies. Luis, as well as several other employees we dealt with were sarcastic. Rolled their eyes, laughed in our faces, etc. How charming. He did not tell us the prices of any of the vehicles I was interested in until we actually test drove them. I chose a used 2006 Toyota RAV4. The price listed online was $12,295 and he quoted us $12,695 when we signed the paperwork. Scam. All I asked for was to keep my payments in the range of $200 per month. He came back with a finance deal that was unacceptable so I said NOPE SORRY. He went back and forth with the "finance department" and finally got it lowered to $237/mo for 72 months. Ok. I can work with that. We took the car, signed the paperwork, and left the same day. The car was fairly priced so we did not complain too much about several defects that needed attention. The transmission had obviously never been serviced or flushed. The back tires were old and balding. They refused to even consider simply flushing the transmission. Fine whatever. Here is the problem: We got a call almost a WEEK later saying that we had to bring the car back. The finance company denied the finance arrangement. Not based on credit, but based on the year and mileage of the car. Unless we could now do a 48 month lease at $360 a month, we were screwed. Long story short, Luis and the finance dept fudged all the numbers just to get us in the car and get the paperwork signed, probably KNOWING the bank would deny the finance agreement. OH and my car, the one I traded in, it was gone already. It was not an option to give them back the RAV4 and leave with my original car. BUT, they COULD give me back the $500 they paid me for it. Unbelievable. We went back in, this time with some back-up. We ended up haggling with them and running different co-signors, etc to finally get the payments down to $267/mo for 60 months. We left with the car again. So now of course I am waiting to hear back from them again that the bank also denied that financial arrangement. We will see. These guys know every sleezy used car salesman trick in the book. I will make sure to NEVER, EVER let any friends or family purchase a car from Greenway Ford, and I will definitly be filing a complaint with BBB and Ford, inc. Take your time and money somewhere else and give the sales commission to someone who really deserves it. More