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Greenway Ford
Orlando, FL
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,184 Reviews of Greenway Ford
February 25, 2013
Excellent all the attention and assistance of the seller for getting the car I wanted was fabulous, as was the support of all staff assistance for the purchase of the car, and you pay the cost happy when th for getting the car I wanted was fabulous, as was the support of all staff assistance for the purchase of the car, and you pay the cost happy when the seller takes the time and attention to give good service. Thanks Diego More
by vegaolga
Employees Worked With
DIEGO BARROSO
February 15, 2013
Absolutely a terrible experience every time I got out of the dealership since the moment I bought the car was terrible, they had me going for weeks and every time was horrible. they only care to sell cars w the dealership since the moment I bought the car was terrible, they had me going for weeks and every time was horrible. they only care to sell cars without customer service or the necessities of the clients. More
by alex_19h
Employees Worked With
Abner Jackson Internet Sales Manager
January 16, 2013
best sales person ive ever had very understanding work with us without putting pressure got us the deal we wanted thank you and may god bless you and your family mr mrs rafael soto thanks again for our 20 with us without putting pressure got us the deal we wanted thank you and may god bless you and your family mr mrs rafael soto thanks again for our 2013 edge More
by BedsaidaSoto
Employees Worked With
abner jackson jr
December 22, 2012
I had googled F-150 Lariats for the Orlando area. There were four dealerships that had a vehicle I was interested in. I 'contacted' the dealership through the internet and had immediate responses from two were four dealerships that had a vehicle I was interested in. I 'contacted' the dealership through the internet and had immediate responses from two. The first was a dealership in Bartwo, FL. While the internet sales rep was pleasan, I was not satisfied with the answers to questions I had asked. The other contact was Diego Barroso, the internet sales rep for Greenway Ford. I exchanged several e-mails with him and also discussed the vehicle I was interested in on the phone. I set a late afternoon appointment. Upon arrival we met with Eddie Faraldo. I must say that his pleasantness, ability to answer all my questions and non-confrontational behaviors made this car buying experience a pleasant one. I have owned oer 30 cars during my lifetime and most of the negotiations were adversarial. Not so with Eddie. At the end of our negotiations I felt that i had received fair value for my trade and that the dealership had sold me a vehicle market priced. I had done a considerable amount of research on this truck and on my trade. My wife and I were both very pleased. We next met with Robert Hoffman in Greenway's credit department. Even though this was a cash deal someone had to do all the paperwork transferring the new truck to us and that was Robert. Again, a very affale employee who was efficient, courteous, and helpful. Bottom line, both my wife and I joked on the way home how much fun we had buying a new vehicle. What a change from the past. More
by 'Doc' Snider
Employees Worked With
Eddie Faraldo, Robert Hoffman, Diego Barroso
December 22, 2012
From the first time I spoke with Teresa until all the paperwork was completed, we were treated with kindness and respect. Eddie was our salesman and we could not have asked for a better guide to a wonder paperwork was completed, we were treated with kindness and respect. Eddie was our salesman and we could not have asked for a better guide to a wonderful sales experience. We have purchase several vehicles thru the years but have never had a better relationship. Way to go!!! More
by rgrubert
Employees Worked With
Teresa, Eddie & Robert
December 06, 2012
This dealership is top notch! From the sales process to the delivery of the product I experienced ZERO stress. they are honest and upfrot and I had the best sales woman, Leslie Smith. She was patient and the delivery of the product I experienced ZERO stress. they are honest and upfrot and I had the best sales woman, Leslie Smith. She was patient and ensured my CD was recoved from my trade in even though I called days later. More
by patricia401a
Employees Worked With
Leslie Smith
December 01, 2012
This was the best auto purchase I have ever had; the Sales Rep. Mr. Abner Jackson went out of his way to make the purchase of my Mercedes the best ever. He took care of everything; I would recommend eve Sales Rep. Mr. Abner Jackson went out of his way to make the purchase of my Mercedes the best ever. He took care of everything; I would recommend everyone to this Sales Rep and to the kind and professional people working at Greenway Ford. Whoever the General Manager is he has to be proud to have a team like this. Also I wanted to mention EZ in Finance what an awesome man he could not have been any kinder and made the finance process just so easy. You have a customer for life…….. Sincerely, Therese Woods More
by tesswoods1
Employees Worked With
Abner Jackson
November 28, 2012
I am a long time customer at both Greenway Ford and Dodge. I recently had my 2008 F350 in for a deluxe oil change and service. An issue with the service was identified after departing the dealer. I mad Dodge. I recently had my 2008 F350 in for a deluxe oil change and service. An issue with the service was identified after departing the dealer. I made contact with the service department regarding the issue and received a call from Mr Brian Grady. I explained the circumstances involving the issue, he was very understanding and offered assistance. I am an active duty military Officer and believe that taking care of people is key. When mistakes happen (and they do to everyone), take ownership and fix it. Mr Grady has the right attitude and customer service ethic that made me feel like I was a valued customer. I subsequently dropped the vehicle back off and was kept abreast of the progress and the repair. Once I arrived to pick the vehicle up I was met by Andy and Brian, they explained the repair, offered an opportunity for an upgrade should I desire and not only had the vehicle waiting for me out on the front line, but it was also washed. A dealership like any other business is not a zero defect environment, keeping customers, building loyal customers is about relationships, building rapport and taking care of people. Once my issue was identified to this team, they took the time and effort to make it right. THANK YOU! More
by bdelaporte
Employees Worked With
Brian Grady, Andy, Jeff
November 20, 2012
Bought a Ford Certified 2008 Ford in 05/26/12 of this year. Last week I started having problems with my clutch(5 speed). I took it in on 11/20/12 and was told that: the $1000 extended warranty, that I wa year. Last week I started having problems with my clutch(5 speed). I took it in on 11/20/12 and was told that: the $1000 extended warranty, that I was told I had to buy in order for me to purchase the car, did not cover the repair and that I would have to pay $1800 to get it fixed. I told them I did not want them to fix it and that I would pick the car up. When I arrived, I was told by service advisor Terry that the clutch would only get worse. I told him thank you and headed outside to get my car. When I got in and tried to drive off, the car would not go into gear at all. I guess it got worse really fast! Some of the technicians then came out and tried to drive the car but were only able to get the car to drive about 20 feet. Terry finally got it back into the service garage. He came back out and told me that the clutch plate was gone and I would have to pay to get the car fixed or pay to have it towed. On top of all this I was told a few weeks ago when I took the car in for an oil change at a different Ford dealership that my car needed new rotors and tires and that I had a bent rim...Are you serious? Ford Certified? I find that hard to believe. I honestly feel like I was duped by this dealership. They sold me a car that was not in good condition, then they basically forced me to purchase a worthless warranty that covers no more than the windshield wiper motor and when I took it in to get an issue diagosed, they purposely damaged my car so that I would have to have them fix it. More
by pmullis68
Employees Worked With
Terry
November 01, 2012
My husband and I went to Greenway Ford even after having a bad experience a few years ago. This new experience has made this dealership the only place to buy a car. Mr. Lee Mitchell the general manager made a bad experience a few years ago. This new experience has made this dealership the only place to buy a car. Mr. Lee Mitchell the general manager made it a point to understand that my previous visit was not nice and that this one will be the best. He introduced us to Abner Jackson and Dale Hagerman. They were both very attentive and truly listened to what we needed in a car and our price range. We never felt pressured!! We were there for a few hours and they made us feel at home. We had our one year old with us and Greenway's play room is a great place for them. Even after we settled on a CPO car and left they made sure I knew that no matter what, if I have any issues to come back to them. The following week I had a few questions and went back. Mr. Mitchell and Abner made sure I was taken care of. It was truly a painless experience and would recommend Greenway to everyone. More
by ngonz99
Employees Worked With
Lee Mitchell, Abner Jackson, Dale Hagerman
