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Greenway Ford

Orlando, FL

3.3
1,179 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,179 Reviews of Greenway Ford

November 28, 2022

The worst bought that i do in Florida. Cheap service the price in the unit but the dealer fee too way expensive charge you stuff you don't use . And the employees fight with the customer More

by Glas_francisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael Caputis, Josh Mowrey
Dec 09, 2022 -

Greenway Ford responded

This review is concerning to receive. We strive to deliver a professional and accommodating purchase experience, and it is disappointing to see that we have left the wrong impression. It is never our intention to overcharge our guests, and I would appreciate another chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, David Nelson - Sales Customer Relations Director - 407-275-3200 x4357

November 27, 2022

I was completely satisfied with the servers I received from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing More

by Joesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 27, 2022 -

Greenway Ford responded

A big thank you from our team here at Greenway Ford for the five-star review! We greatly appreciate all customer feedback and are delighted to hear Robert took good care of you and your 350 Lariat. Our team looks forward to seeing you again for any of your automotive needs, and wishes you the safest of travels!

November 22, 2022

The service is real bad. I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my More

by PCYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Cruz
Nov 22, 2022 -

Greenway Ford responded

I am so sorry to hear about your experience and that we have not met our high standards of service. Our goal is to deliver timely, thorough, and proactive care, and it's very disappointing to see that we let you down. We will be sure to discuss your feedback as a team so that we may work towards improving our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Phil Tidona - Service Experience Manager - 407-275-3200 X4428

Nov 22, 2022 -

PCYANT responded

I think you guys should send me the money I spent on my oil change and alignment back to me.

November 21, 2022

I had to wait to get my vehicle checked in, however I understood why the delay, the service writer was out. I was informed of the reason and communication was the key. Charity checked my vehicle in & s More

by slitton59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Nov 22, 2022 -

Greenway Ford responded

We are grateful for your patience and trust in our team here at Greenway Ford. Our team strives to provide only the best customer support. Thank you for working with us!

Nov 22, 2022 -

slitton59 responded

I hope I can request Charity for my next appointment to get vehicle serviced. Outstanding customer service

Nov 22, 2022 -

Greenway Ford responded

We will pass along your feedback to Charity. We hope to welcome you back for another 5-star experience with her soon!

November 11, 2022

This Ford Dealers is so clean and great staff's on board, especially Mr.Armani. He took the extra steps to make my wait care free! Great place! Thank you guys:) More

by smiley2362003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashad Armani (great service!)
Nov 13, 2022 -

Greenway Ford responded

Thank you for the great review! We are so glad to hear that you are confident in the Greenway Ford team to get the job done. Drive safely, and we hope to see you back again down the road!

November 07, 2022

It was easy I got a ride home while waiting for my car then picked it up with ease More

by Eve5372
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Nov 08, 2022 -

Greenway Ford responded

We're delighted we could make your experience smooth! Thanks for supporting Greenway Ford with your business and your review!

November 03, 2022

Crooked as a question mark. I ordered a vehicle and waited 2 years to be completed. When it came in many upgrades were not complete. No reflection in price. I understand supply More

by Theiriebuckeye
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gaudette
October 23, 2022

This place epitomizes why people hate car dealerships. Where do I even begin? They sold the car that I specifically came there to look at out from underneath me while I was test driving it! I submitted my More

by Shannonsjunkmail
Customer Service
Recommend Dealer
No
Employees Worked With
Kevin
Nov 02, 2022 -

Greenway Ford responded

Ms. Sharkey, we want the buying process to be seamless and straightforward, and I sincerely apologize we missed that mark. I'm also sorry you've been left feeling negatively from this experience. I will share this review with my team so we can evaluate and improve our care and communication as needed, but please be in touch if you'd like to discuss this directly. I'd be glad to take your call and talk this through together. All the best, David Nelson - Sales Customer Relations Director - 407-275-3200 x4357

October 22, 2022

It was a pleasure doing business with Farid and his manager. They presented me a deal I could not resist. They make a really great team. Thank you for all you do! More

by ms3213545426
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid
Oct 24, 2022 -

Greenway Ford responded

We couldn't ask for a better review! Thank you, from Farid and the rest of the Greenway Ford team!

October 21, 2022

Muy desatentos con el cliente, espere más de 20 minutos para q me recibieran el auto y no hicieron nada luego de q tenia cita con ellos, allá no vuelvo More

by Falcar79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abel Cruz
Oct 22, 2022 -

Greenway Ford responded

Lamento oír de cualquier demora durante su visita y que no le asistiéramos mejor. Usaremos este comentario en nuestro esfuerzo constante para mejorarnos, pero también quiero abordar sus inquietudes directamente y ver si yo pueda ayudar. No puedo encontrar ningunos detalles de contacto de esta reseña, entonces por favor consideré llamándome cuando el tiempo lo permita. Gracias, Gaylon Stewart - Service Manager - 407-275-3200 X6415

Oct 22, 2022 -

Falcar79 responded

No fué la primera vez, siempre hacía el mantenimiento del auto allá, pero lastimosamente en varias ocasiones me brindaron una mal atención, que pena que por algunos empleados se vea opacada la atención al cliente.

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