Greenway Ford

Charidy took my complaint seriously from the last visit. She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed w She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed when the part was ordered to making the apt to install it. When I arrived at greenway service, she wrote a note to the valley to make sure they call her when I arrived. She greeted me with a smile and make sure to check on the truck in the shop to make sure everything was taking care of. This is the best customer's service experience ever. I do hope every person take a lesson on how to provide this amazing experience from Charidy. I Was on the verge of going to a different dealer, but knowing I have Chariday there, I would stay going forward. Happy holidays Charidy and thank you! You are amazing. More

I came for a recall and had to leave car overnight and they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is ve they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is very good customer service that we don't have to spend for car service when we bring our vehicle for repair. Additionally they had waived my deductible since they had to keep the car unexpectedly for more than 24 hrs. Robbie had kept me in the loop. Although the updates were being sent to my husband's phone even if I had told them to send it to me directly. That was the only negative thing but very negligible. Otherwise everything was great. More

Charidy IS the face of greenway Ford. I love her I always ask for her because get it done Right I love her I always ask for her because get it done Right More

Our experience was good, they gave us a decent price for our trade and we’re willing to work with us on pricing for a new Bronco Sport. our trade and we’re willing to work with us on pricing for a new Bronco Sport. More

Best Service you can receive Abel was great in taking care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medic care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medical Appt. I bought all my SUV Escapes from this dealership and also the extended warranties. Keep up the good work and I will see you at the next oil change. More

The worst bought that i do in Florida. Cheap service the price in the unit but the dealer fee too way expensive charge you stuff you don't use . And the employees fight with the customer Cheap service the price in the unit but the dealer fee too way expensive charge you stuff you don't use . And the employees fight with the customer More

I was completely satisfied with the servers I received from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing with Greenway since I’ve had my truck and will continue doing so thank you More

The service is real bad. I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my step board. But they replaced that after I had to almost get my attorney involved. I went in last week for a oil change with appointment and my appointment was for 2:30. I GOT THERE AT 2:30 AND LFET AT 6:05, MY INVOICE WAS IN THE BOX FOR 10 TO 15MINS. BEFORE I WAS ABLE TO PAY AND I WAS STANSING AT THE COUNTER. GREENWAY FORD HAS THE WORST SERVICE DEPARTMENT EVER. TJIS COMPANY WILL NEVER GET ME THE THIRD TIME. More

I had to wait to get my vehicle checked in, however I understood why the delay, the service writer was out. I was informed of the reason and communication was the key. Charity checked my vehicle in & s understood why the delay, the service writer was out. I was informed of the reason and communication was the key. Charity checked my vehicle in & stayed on top of the service. When I arrived to pick up the vehicle, invoice was ready and I was out quickly. Great customer service. More

This Ford Dealers is so clean and great staff's on board, especially Mr.Armani. He took the extra steps to make my wait care free! Great place! Thank you guys:) especially Mr.Armani. He took the extra steps to make my wait care free! Great place! Thank you guys:) More