Greenway Ford

I HIGHLY recommend Andrew. He is extremely knowledgeable, patient, and most importantly truthful. He gets 5 stars. However, the dealership gets 4. Both times I was there it He is extremely knowledgeable, patient, and most importantly truthful. He gets 5 stars. However, the dealership gets 4. Both times I was there it smelled funky and the place is stuck in the 90s. Other than that, ask for Andrew. He's great! More

-Bought a truck that was meant for auction – True Story. DO NOT Purchase from Greenway Ford. DO NOT BUY vehicle with vin that ends in: XXXXXXXXXXXB75904 We purchased a 2021 F-150 on Nov 27 Story. DO NOT Purchase from Greenway Ford. DO NOT BUY vehicle with vin that ends in: XXXXXXXXXXXB75904 We purchased a 2021 F-150 on Nov 27, 2022. It simply died in just 26 days. It wouldn’t start and couldn’t be jumped. The very first words we were greeted with by Greenway were “there’s nothing we can do for you, you should have bought an extended warranty”. The encounter was cavalier and flippant. Greenway conveniently forgot this is a certified pre-owned and still has factory warranty. We found out from a different Ford dealership (closely dealer from our location of breakdown) that this vehicle was already riddled with the same issue for 9 months and a solution was never provided by Greenway. It was all on their internal repair records. Greenway’s own service department informed us that this vehicle should have never been sold. He couldn’t fix it for months and Greenway directed them to take the vehicle back from the customer. This customer has an extended warranty. The service team member could not believe it was sold again, without a resolution. We have an audio recording of this conversation. We even tracked down the previous owner who was utterly shocked that this truck was ever sold again. It was in the shop for 2 out of the 5 months during his ownership. He informed us that they never could fix it and offered to trade it back. Not only it wasn’t fixed, it was sold to us for thousands of dollars more. We also have this on audio recording. We were finally granted a meeting with the General Manager 11 days later, while our truck still dead in their possession, and she expertly passed us off to a junior sales associate in less than 10 minutes. We were intimidated as her degree on the wall states that she’s an attorney from a prominent university. We requested for the transaction to be reversed. They said it’s impossible since our trade-in vehicle was already sold. We asked for our money back to make us whole, they said they’ve never done that for any customer. Greenway Ford also suddenly and magically stated that they now know exactly how to fix the truck, after they couldn’t do so for 11 months. We requested for a complimentary extended warranty on the still dead truck to demonstrate their confidence in their product and their ability to fix the issue. They refused in a patronizing laugh. They were aggressive with intimidating sales tactics. We were completely wore down and defeated. We had no other option but to trade the dead truck back in and pay an additional $15,000 to resolve our problem. We didn’t want a brand new truck. We didn’t want to exceed our budget by $15,000. We didn’t want to buy a vehicle that was plagued with an issue that they knowingly couldn’t fix. Greenway’s only defense was, “we couldn’t reproduce it. We drove it for hundreds and hundreds of miles”. The very definition of “intermittency” is that the issue cannot be reproduced at will. They also only drove it for exactly 175 miles without issue then deemed it fit for resale. They knowingly sold a vehicle with recurring issues that was never fixed. It should have never been sold again. It is a brilliant business model to sell two cars to the same person. First time with a shiny but deadly vehicle as bait to wait out the legal timeframe then wash their hands. If an issue occurs within the legal timeframe, they take the car back, sell something else to the customer to make the second profit, then sell the problematic car again to the next victim. Rinse and Repeat. We were completely taken hostage, negotiated at their mercy, and repeatedly victimized. We filed a complaint with Ford Motor Company. After hearing our story, the Corporate Ford employee was horrified and suggested that I “should file a complaint against Greenway Ford with the Better Business Bureau immediately”. We also filed a complaint with the Attorney General. We are in contact with the State Representative and an investigative reporter. Greenway intends to sell this truck again. They said so themselves. Go to Mullinax Ford Kissimmee. Drive a few more miles to avoid this deceitful practice. Don’t become a victim like us. Thank you for reading. More

Failed to inspect battery on 20 point inspection. Ir failed four months later with extreme corrosion on battery post and connector Ir failed four months later with extreme corrosion on battery post and connector More

Got my car in for service same day. Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought it back. My rep, Shane, kept me in the loop every step of the way. Highly recommend. More

Everyone Who worked with me gave exceptional service. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. More

Esta persona presta un gran servicio es la única que me resuelve todo 20 puntos para ella me gusta su trabajo resuelve todo 20 puntos para ella me gusta su trabajo More

My brother in law (from another country) and I went to Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other o Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other option. This is the scenario : My brother in law has a 2017 Mazda truck that is not sold here in US but was told by his mechanic that the 2017 Ford Ranger uses the same part. I knew it would be difficult because we did not have the part number. We only had the name of the part....Oil Filter Cover. We went to the parts department at Greenway Ford on Monday, December 12 around 11am. We approached the gentleman on the right (Hector Medina) and I explained the scenario. We were polite and truly just looking for some help but because we didn't have all of the information, I sensed Hector started to get annoyed. Like I said before, we didn't have all of the information, just the name of the part and I can understand his frustration but a simple "Sorry, I can't help you with that" would have been fine but that is not what happened. As I said before, we had some information that the part we were looking for was used in the 2017 Ford Ranger. Apparently, there is no 2017 Ford Ranger. I should have done some more research so that is on me. Again, we were just trying to find a part. So I said to Hector, "Didn't you guys stop making the Ford Ranger for a while and bring it back?" I thought that maybe he could check the year that Ford started making the Rangers again but he said, "I don't know...I don't work in Sales...I'm just a parts guy." My brother in law also sensed that he was getting annoyed and asked him about a master cylinder for his 1999 Ford Explorer and even though Hector looked up the part, He was extremely rude. Look, I understand it can be frustrating when you're trying to find a part and the customer doesn't have all of the information but there are ways to handle that. Again, a simple "Sorry man, I can't help you." would have been fine. I didn't need for him tell me that he doesn't work in sales, that he's just a parts guy. That was totally uncalled for. When we left, I was very upset. I felt disrespected because the way we were treated was uncalled for. I would expect the employees at a major dealership to be professional as they are representing the company. Again, we were polite and the way we were treated was not necessary. I don't expect anything to come of this review but if you are reading this, don't ask Hector Medina about any Ford vehicle because even though he works for Greenway Ford, he won't know...he's just a parts guy. More

If you're planning to order a new vehicle through Ford, DO NOT use this dealership to fulfill the order. I had read online that sometimes a dealership will not give you a refund of your initial deposit of DO NOT use this dealership to fulfill the order. I had read online that sometimes a dealership will not give you a refund of your initial deposit of $500 when you order the vehicle on Ford's website. Ford specifically warns you of this on their website. When I ordered a Mustang Mach-E Select in March 2022, my original salesman, Koren, assured me that the vehicle I was ordering was in high demand and that if I chose not to buy it when it arrived (it would be several months), then my deposit would be refunded and there would be no issues for them to sell it to someone else. Seeing the high rating on Google and hearing Koren's promises, I believed this would be a good dealership to go through. I WAS WRONG. Ford had a bunch of delays so instead of getting the vehicle in August, it came in December (through no fault of Greenway). At this point a lot had changed for my wife and when we came in to test drive the car, it was no longer a good fit for our family. I told this to Tito, our new salesmen (Koren left a few months ago, so we were reassigned). Tito up to this point had been a good contact for the vehicle. He typically texted back within 5 minutes and was helpful. He specifically brought up the refund and how I could get it. He checked with his sales manager and came back and told me that I had to get the refund through Ford customer support. I assume this was a tactic to get me to leave the dealership so that I'd be less likely to pursue a refund in the future (I live 40 minutes away from the dealership). When I called Ford, they told me that the deposit goes to the dealership immediately after ordering and that dealerships KNOW this and that my salesman was being dishonest with me. I was hoping it was just a miscommunication but since then I've found out that it was true. Tito won't text me back at all even though I've texted him several times over several days. I've also called the dealership 7+ times and they either transfer me to someone who's phone rings infinitely or I get a vague promise that someone will call me back. I finally got to talk to one of the sales managers who told me I have to come in to the dealership to get a refund between 9 to 5pm. The dealership is far away from me, I work during these hours, and I WAS ALREADY THERE when Tito lied to me that they couldn't fulfill the refund. I told them this and they promised someone would call me to try and do the refund over the phone. I never received the call. I threatened multiple times to leave a bad review to Tito and to the the sales manager on the phone. No reply. I told the customer success person as well, who forwarded me to the phone system that I got lost in salesman transferring me here, there, and everywhere. I'd say if it happened once or twice that it was a fair accident, BUT THESE PEOPLE ARE INTENTIONALLY TRYING TO CONFUSE ME SO I GET TIRED AND STOP SEEKING MY REFUND. I should never have to call and text 10+ times and make no progress on the issue. Also super frustrating that Tito sent me home in the first place when both him and his manager KNEW that they had the deposit. These people are SNAKES and will only treat you well up until the moment they believe they can get a sale from you. Don't tell me these people can't give me back my money past 5pm when they will be glad to take your money any time of the day. Outrageous. I will be advising everywhere I can to avoid this dealership when making orders through Ford. More

Serviced my Ford F150 efficiently and I think for a reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints More

Es muy buen dealership allí he comprado mis 2 carros y son muy buenos, hay personas muy amables. son muy buenos, hay personas muy amables. More