Greenway Ford

Esta persona presta un gran servicio es la única que me resuelve todo 20 puntos para ella me gusta su trabajo resuelve todo 20 puntos para ella me gusta su trabajo More

My brother in law (from another country) and I went to Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other o Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other option. This is the scenario : My brother in law has a 2017 Mazda truck that is not sold here in US but was told by his mechanic that the 2017 Ford Ranger uses the same part. I knew it would be difficult because we did not have the part number. We only had the name of the part....Oil Filter Cover. We went to the parts department at Greenway Ford on Monday, December 12 around 11am. We approached the gentleman on the right (Hector Medina) and I explained the scenario. We were polite and truly just looking for some help but because we didn't have all of the information, I sensed Hector started to get annoyed. Like I said before, we didn't have all of the information, just the name of the part and I can understand his frustration but a simple "Sorry, I can't help you with that" would have been fine but that is not what happened. As I said before, we had some information that the part we were looking for was used in the 2017 Ford Ranger. Apparently, there is no 2017 Ford Ranger. I should have done some more research so that is on me. Again, we were just trying to find a part. So I said to Hector, "Didn't you guys stop making the Ford Ranger for a while and bring it back?" I thought that maybe he could check the year that Ford started making the Rangers again but he said, "I don't know...I don't work in Sales...I'm just a parts guy." My brother in law also sensed that he was getting annoyed and asked him about a master cylinder for his 1999 Ford Explorer and even though Hector looked up the part, He was extremely rude. Look, I understand it can be frustrating when you're trying to find a part and the customer doesn't have all of the information but there are ways to handle that. Again, a simple "Sorry man, I can't help you." would have been fine. I didn't need for him tell me that he doesn't work in sales, that he's just a parts guy. That was totally uncalled for. When we left, I was very upset. I felt disrespected because the way we were treated was uncalled for. I would expect the employees at a major dealership to be professional as they are representing the company. Again, we were polite and the way we were treated was not necessary. I don't expect anything to come of this review but if you are reading this, don't ask Hector Medina about any Ford vehicle because even though he works for Greenway Ford, he won't know...he's just a parts guy. More

If you're planning to order a new vehicle through Ford, DO NOT use this dealership to fulfill the order. I had read online that sometimes a dealership will not give you a refund of your initial deposit of DO NOT use this dealership to fulfill the order. I had read online that sometimes a dealership will not give you a refund of your initial deposit of $500 when you order the vehicle on Ford's website. Ford specifically warns you of this on their website. When I ordered a Mustang Mach-E Select in March 2022, my original salesman, Koren, assured me that the vehicle I was ordering was in high demand and that if I chose not to buy it when it arrived (it would be several months), then my deposit would be refunded and there would be no issues for them to sell it to someone else. Seeing the high rating on Google and hearing Koren's promises, I believed this would be a good dealership to go through. I WAS WRONG. Ford had a bunch of delays so instead of getting the vehicle in August, it came in December (through no fault of Greenway). At this point a lot had changed for my wife and when we came in to test drive the car, it was no longer a good fit for our family. I told this to Tito, our new salesmen (Koren left a few months ago, so we were reassigned). Tito up to this point had been a good contact for the vehicle. He typically texted back within 5 minutes and was helpful. He specifically brought up the refund and how I could get it. He checked with his sales manager and came back and told me that I had to get the refund through Ford customer support. I assume this was a tactic to get me to leave the dealership so that I'd be less likely to pursue a refund in the future (I live 40 minutes away from the dealership). When I called Ford, they told me that the deposit goes to the dealership immediately after ordering and that dealerships KNOW this and that my salesman was being dishonest with me. I was hoping it was just a miscommunication but since then I've found out that it was true. Tito won't text me back at all even though I've texted him several times over several days. I've also called the dealership 7+ times and they either transfer me to someone who's phone rings infinitely or I get a vague promise that someone will call me back. I finally got to talk to one of the sales managers who told me I have to come in to the dealership to get a refund between 9 to 5pm. The dealership is far away from me, I work during these hours, and I WAS ALREADY THERE when Tito lied to me that they couldn't fulfill the refund. I told them this and they promised someone would call me to try and do the refund over the phone. I never received the call. I threatened multiple times to leave a bad review to Tito and to the the sales manager on the phone. No reply. I told the customer success person as well, who forwarded me to the phone system that I got lost in salesman transferring me here, there, and everywhere. I'd say if it happened once or twice that it was a fair accident, BUT THESE PEOPLE ARE INTENTIONALLY TRYING TO CONFUSE ME SO I GET TIRED AND STOP SEEKING MY REFUND. I should never have to call and text 10+ times and make no progress on the issue. Also super frustrating that Tito sent me home in the first place when both him and his manager KNEW that they had the deposit. These people are SNAKES and will only treat you well up until the moment they believe they can get a sale from you. Don't tell me these people can't give me back my money past 5pm when they will be glad to take your money any time of the day. Outrageous. I will be advising everywhere I can to avoid this dealership when making orders through Ford. More

Serviced my Ford F150 efficiently and I think for a reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints More

Es muy buen dealership allí he comprado mis 2 carros y son muy buenos, hay personas muy amables. son muy buenos, hay personas muy amables. More

Charidy took my complaint seriously from the last visit. She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed w She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed when the part was ordered to making the apt to install it. When I arrived at greenway service, she wrote a note to the valley to make sure they call her when I arrived. She greeted me with a smile and make sure to check on the truck in the shop to make sure everything was taking care of. This is the best customer's service experience ever. I do hope every person take a lesson on how to provide this amazing experience from Charidy. I Was on the verge of going to a different dealer, but knowing I have Chariday there, I would stay going forward. Happy holidays Charidy and thank you! You are amazing. More

I came for a recall and had to leave car overnight and they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is ve they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is very good customer service that we don't have to spend for car service when we bring our vehicle for repair. Additionally they had waived my deductible since they had to keep the car unexpectedly for more than 24 hrs. Robbie had kept me in the loop. Although the updates were being sent to my husband's phone even if I had told them to send it to me directly. That was the only negative thing but very negligible. Otherwise everything was great. More

Charidy IS the face of greenway Ford. I love her I always ask for her because get it done Right I love her I always ask for her because get it done Right More

Our experience was good, they gave us a decent price for our trade and we’re willing to work with us on pricing for a new Bronco Sport. our trade and we’re willing to work with us on pricing for a new Bronco Sport. More

Best Service you can receive Abel was great in taking care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medic care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medical Appt. I bought all my SUV Escapes from this dealership and also the extended warranties. Keep up the good work and I will see you at the next oil change. More