Greenway Ford

Service is horrible. Communication is non-existent. The repair took 7 times longer than they told me. The service manager couldn't have cared less. Communication is non-existent. The repair took 7 times longer than they told me. The service manager couldn't have cared less. More

Muy complacida con su trabajo. Amanilidad y ayuda para la compra de mi carro. Sin dudas lo revomendaria un 100% Amanilidad y ayuda para la compra de mi carro. Sin dudas lo revomendaria un 100% More

I cannot say enough about the family friendly service that I received from Tyson MacLean at Greenway Ford! He went ABOVE and BEYOND the call of duty working with me non-stop for 3 full days to find me th that I received from Tyson MacLean at Greenway Ford! He went ABOVE and BEYOND the call of duty working with me non-stop for 3 full days to find me the right car, work on a deal, and made the entire process seamless. He was available day and night answering my questions and ensuring the highest quality of customer service. It honestly felt like I was buying a car from my best friend rather than a sales person - he never pushed anything on me, never tried to upsell me, never hid fees, he was open, honest, and trustworthy. Everything you need when purchasing a used car!!! He made me feel at ease during the entire process and even sent me several videos he made himself of the car before I came down there!!! He wanted to make sure that this was the car I wanted before I came - he was just a GEM in this industry and I'm so glad that I was able to purchase with him at Greenway Ford!!! I highly suggest when looking for a new or used car that you go see Tyson MacLean at Greenway Ford in Orlando!!! I can tell you from my experience he is kind, gentle, patient, and stellar! More

By car tomorrow check engine light,low coolant, O2 sensor, miss fairing,no warranty..car 20000$ sensor, miss fairing,no warranty..car 20000$ More

Excellent service. On and out in one hour. Armani explained the next service work that should be done. On and out in one hour. Armani explained the next service work that should be done. More

I HIGHLY recommend Andrew. He is extremely knowledgeable, patient, and most importantly truthful. He gets 5 stars. However, the dealership gets 4. Both times I was there it He is extremely knowledgeable, patient, and most importantly truthful. He gets 5 stars. However, the dealership gets 4. Both times I was there it smelled funky and the place is stuck in the 90s. Other than that, ask for Andrew. He's great! More

-Bought a truck that was meant for auction – True Story. DO NOT Purchase from Greenway Ford. DO NOT BUY vehicle with vin that ends in: XXXXXXXXXXXB75904 We purchased a 2021 F-150 on Nov 27 Story. DO NOT Purchase from Greenway Ford. DO NOT BUY vehicle with vin that ends in: XXXXXXXXXXXB75904 We purchased a 2021 F-150 on Nov 27, 2022. It simply died in just 26 days. It wouldn’t start and couldn’t be jumped. The very first words we were greeted with by Greenway were “there’s nothing we can do for you, you should have bought an extended warranty”. The encounter was cavalier and flippant. Greenway conveniently forgot this is a certified pre-owned and still has factory warranty. We found out from a different Ford dealership (closely dealer from our location of breakdown) that this vehicle was already riddled with the same issue for 9 months and a solution was never provided by Greenway. It was all on their internal repair records. Greenway’s own service department informed us that this vehicle should have never been sold. He couldn’t fix it for months and Greenway directed them to take the vehicle back from the customer. This customer has an extended warranty. The service team member could not believe it was sold again, without a resolution. We have an audio recording of this conversation. We even tracked down the previous owner who was utterly shocked that this truck was ever sold again. It was in the shop for 2 out of the 5 months during his ownership. He informed us that they never could fix it and offered to trade it back. Not only it wasn’t fixed, it was sold to us for thousands of dollars more. We also have this on audio recording. We were finally granted a meeting with the General Manager 11 days later, while our truck still dead in their possession, and she expertly passed us off to a junior sales associate in less than 10 minutes. We were intimidated as her degree on the wall states that she’s an attorney from a prominent university. We requested for the transaction to be reversed. They said it’s impossible since our trade-in vehicle was already sold. We asked for our money back to make us whole, they said they’ve never done that for any customer. Greenway Ford also suddenly and magically stated that they now know exactly how to fix the truck, after they couldn’t do so for 11 months. We requested for a complimentary extended warranty on the still dead truck to demonstrate their confidence in their product and their ability to fix the issue. They refused in a patronizing laugh. They were aggressive with intimidating sales tactics. We were completely wore down and defeated. We had no other option but to trade the dead truck back in and pay an additional $15,000 to resolve our problem. We didn’t want a brand new truck. We didn’t want to exceed our budget by $15,000. We didn’t want to buy a vehicle that was plagued with an issue that they knowingly couldn’t fix. Greenway’s only defense was, “we couldn’t reproduce it. We drove it for hundreds and hundreds of miles”. The very definition of “intermittency” is that the issue cannot be reproduced at will. They also only drove it for exactly 175 miles without issue then deemed it fit for resale. They knowingly sold a vehicle with recurring issues that was never fixed. It should have never been sold again. It is a brilliant business model to sell two cars to the same person. First time with a shiny but deadly vehicle as bait to wait out the legal timeframe then wash their hands. If an issue occurs within the legal timeframe, they take the car back, sell something else to the customer to make the second profit, then sell the problematic car again to the next victim. Rinse and Repeat. We were completely taken hostage, negotiated at their mercy, and repeatedly victimized. We filed a complaint with Ford Motor Company. After hearing our story, the Corporate Ford employee was horrified and suggested that I “should file a complaint against Greenway Ford with the Better Business Bureau immediately”. We also filed a complaint with the Attorney General. We are in contact with the State Representative and an investigative reporter. Greenway intends to sell this truck again. They said so themselves. Go to Mullinax Ford Kissimmee. Drive a few more miles to avoid this deceitful practice. Don’t become a victim like us. Thank you for reading. More

Failed to inspect battery on 20 point inspection. Ir failed four months later with extreme corrosion on battery post and connector Ir failed four months later with extreme corrosion on battery post and connector More

Got my car in for service same day. Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought it back. My rep, Shane, kept me in the loop every step of the way. Highly recommend. More

Everyone Who worked with me gave exceptional service. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. More