Greenway Ford

On time and great service I always have great service at Greenway Ford. Everyone is very nice and helpful. Any service or repair needed is done on time with no issues. They upd I always have great service at Greenway Ford. Everyone is very nice and helpful. Any service or repair needed is done on time with no issues. They update you as well and let you know if there are any concerns. The price is very good compared to many others. The entire staff is great and anyone can and will help you. This is why I strongly recommend Greenway Ford for any vehicle services, repairs, questions, or concerns. More

Service experience First class service from start to finish from arrival through courtesy car to pick up. All employees were friendly,professional And courteous world cl First class service from start to finish from arrival through courtesy car to pick up. All employees were friendly,professional And courteous world class operation More

Great Buying Experience I had such a pleasant experience with Greenway Ford, and Marvin was such a professional! I inquired about a vehicle, and Marvin called me within minut I had such a pleasant experience with Greenway Ford, and Marvin was such a professional! I inquired about a vehicle, and Marvin called me within minutes. I told him I had a trade in, what I wanted for it, and to give me the numbers before I drove from PSL to Orlando. He worked the numbers in about an hour. He sent it to me, I was intrigued and made an appointment the next morning. I went in and was greeted by Marvin. We sat down, agreed on a price, and they accommodated everything I asked. No haggling, No Bait and Switch. I was in and out of the dealership in less than 2 hours! Very satisfied! If you need an honest and trustworthy sales representative, I suggest to call Marvin @ Greenway Ford! More

Tito Burgos We had been looking for a Ford Mustang 5.0 for weeks. We worked with Tito Burgos and would recommend him. He wasn't high pressure and he knows a lot We had been looking for a Ford Mustang 5.0 for weeks. We worked with Tito Burgos and would recommend him. He wasn't high pressure and he knows a lot about all cars. He's a car guy full of info and ready to answer any questions! Also Robert Gomez went above and beyond, great service and good customer service. More

worst of the worst Worst of the worst, leave my truck 2019 for gas meter problem, and it was 6 days, and even a courtesy call was received, I called Terry like 7 times a Worst of the worst, leave my truck 2019 for gas meter problem, and it was 6 days, and even a courtesy call was received, I called Terry like 7 times and he could never help me, I did not going to buy a FORD ever More

Great service as always! As usual, the Service team at Greenway Ford did a great job! Prompt, quick, and courteous. They are always on top of things. Thanks Greenway for being As usual, the Service team at Greenway Ford did a great job! Prompt, quick, and courteous. They are always on top of things. Thanks Greenway for being my “go to” place for service. More

Long wait, overpriced, and poor service waited 2 hours to get a $100 synthetic oil change. dealership I usually go to takes 30 minutes and is only $70. I was also going to get a tire rota waited 2 hours to get a $100 synthetic oil change. dealership I usually go to takes 30 minutes and is only $70. I was also going to get a tire rotation so they took off my hubcaps and said my lugnuts were swollen, which is understandable and I chose to wait, yet they put my hubcaps back on so terribly that the next day one of my hubcaps was missing and they did nothing to make up for it when I called and let them know. in addition to that, 2 days later I had a service symbol pop up on my dash, I checked under my hood and there was obvious battery corrosion. pretty sure if they opened my hood to change the oil they should have been decent enough to let me know that my battery was corroded...but no, they didn’t. More

Recall turned into a run around Took my vehicle in for recall campaign on fuel system inaccurate readings got vehicle back with same issue service department tried to blame shutter s Took my vehicle in for recall campaign on fuel system inaccurate readings got vehicle back with same issue service department tried to blame shutter system removal to be only issue with vehicle . Will be purchasing all items described in recall campaign and will be performing recall myself as per campaign... and once repaired will be contacting an attorney!! Horrible horrible service department reason why dealers look bad right here More

Awesome Had excellent customer service and went out of way to assist and knowleable of product, every one was friendly, location was clean a great overall exp Had excellent customer service and went out of way to assist and knowleable of product, every one was friendly, location was clean a great overall experience More

Shop somewhere else! My husband and I had a horrible experience at this place. We were coming to the area for a conference and since we were also car shopping we decided t My husband and I had a horrible experience at this place. We were coming to the area for a conference and since we were also car shopping we decided to look online to see if there was a suitable car in the Orlando area. We saw the car online and inquired about it. We were told that we needed to put down a holding fee since it wouldn't be for a couple days that we would arrive. We decided not to do that and just wait to see what happened. We told them we were coming in town on Friday afternoon and made an appointment. A few hours before our appointment they called to tell us that something was wrong with the car and they needed to fix a suspension spring. We were upset since this made us have second thoughts about getting the car now. How could we be confident that nothing else was wrong with it. Also, now we had to change our schedule around in order to make time to get the car. When, we finally were able to look at the car they showed us the car and told us that nothing else was wrong. We were still upset because it was inconvenient to have to change our weekends schedule. Not to mention they only had one key for the car that in all the conversations we had about the deal they didn't mention there was only one key. We tried talking the Sales manager into giving us a break on the price considering the inconveniences and there was only one key faub. He literally told us that he's let 10 people walk out of the dealership that day over $100 and would so the same to us. I told him that I couldn't believe he said that. He proceeded to tell me that he's in the money making business and not the customer making business. How does he think he makes money?! He has to have customers in order to do that. ( I wished I remembered his name - he's an older man with a salt n pepper beard. The director should be able to figure out who this maybe by talking to Our Sales guy whom was Juan. Juan was okay but he could've communicated better with us about the car details before hand. He also, at times spoke a little rudely after having conversations with the rude Sales Manager. It was like he allowed the Sales Manager to rub off on him with his being rude. After being spoken to the way we were we walked out but ended up coming back Monday afternoon and we spoke with another sales guy (Troy Burns) and he said he would try to talk with the Sales Director (Theresa Martin) but she was not in that day. We proceeded with the Sale of the car with Juan and Troy but didn't want anything to do with the Sales Manager since he was blatantly rude. The only reason why we bought the car is because my husband liked it and we were at the 30 day mark with the loan approval. We were going to have to reapply with our bank and the rate had went up in between time. We were tired and ready for the car search to be over. I am upset that we took the treatment and still bought the car from them. The only thing that makes me feel okay about it is that we never have to see them again. To sum up this review, we spoke with the director after we got back in town(home) a couple days later. We explained everything that happened and how we were treated and talked to by the Sales Manager and that we should at least have gotten another Key faub since we were under the impression that two keys came with the car. We explained how we were inconvenienced, etc. She told us she would speak with the staff and call back. When she called back she said all she can do is send us a $50 Amazon gift card. She said that after talking with the staff it appears they did nothing wrong and that the car was already a loss for them since they had to pay to fix the suspension spring. We were sooo upset because they would've had to fix that regardless of us buying it or not. It was not our fault they bought the car from auction with the suspension spring being worn. We felt like they could've done better by us. We are good citizens and do what we can to help in our local community efforts. We felt like we were treated like we didn't matter. We have lots of friends in Orlando and will share our experience with them and steer them away from shopping with Greenway Ford. More