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Greenway Ford

Orlando, FL

3.2
1,182 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,182 Reviews of Greenway Ford

December 04, 2019

The service I received by Mr. Marvin Santos & Mr. Rafael in the Finance Dept was unprecedented. Never have I ever met two people who made it happen for me to get the ACTUAL vehicle that I had been wanting & More

by oggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also every receptionist I came in contact with at the front desk was always Super friendly & super helpful with a smile always on their face!, Rafael Caputis, Marvin Santos
Dec 05, 2019 -

Greenway Ford responded

This review means so much to the team here at Greenway Ford. Thank you for taking the time to leave us 5 stars. Providing our customers with exceptional service is our highest priority, and we are so glad that you enjoyed working with Mr. Santos and Mr. Rafael. We will be sure to share your kind words with both of them. We are looking forward to working with you again!

December 03, 2019

Above and Beyond My family and I recently purchased a used Chevy Volt at Greeway Ford. We can’t thank Anthony and Addison enough for their top-notch service! They wer More

by Electric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addison Coyman, Anthony D'amico
Dec 03, 2019 -

Greenway Ford responded

Thank you for the kind review! We are so happy to hear that we were able to help you out. Providing our customers with exceptional service is our highest priority here at Greenway Ford, and your story exemplifies many of the values that we strive to honor everyday at our dealership. We couldn't be more grateful to have earned your business. Anthony and Addison are amazing, and we will be sure to let them know that you appreciate them. Enjoy your Chevrolet Volt!

December 03, 2019

Great service and pleasant staff to deal with.Body shop Great service and pleasant staff to deal with. Body shop very helpful in filling a request for repair. Thank you ,everyone I encountered. I’ll be ba More

by Nelson
Recommend Dealer
Yes
Employees Worked With
Greenway Ford Service staff
Dec 03, 2019 -

Greenway Ford responded

Thank you for the 5 stars! We are so pleased to hear that you enjoyed your time with us. Here at Greenway Ford, we strive to provide top notch customer service, and we couldn't be happier to hear that we lived up to our values. We are looking forward to working with you again!

November 27, 2019

Windshield wipers were not operating properly on my 2016 Fusion. Ten minutes after leaving dealership after a full day of repair at Greenway the wipers malfunctioned again. Very frustrating to spend $163 an More

by Scott
Recommend Dealer
No
Employees Worked With
No one introduced themselves so I have no names to enter
Nov 30, 2019 -

Greenway Ford responded

Scott - I can understand your frustration and we certainly want to make things right for you. Your service advisor, Robbie, will be giving you a call shortly. Thank you for the opportunity.

November 25, 2019

Dishonest - avoid at all costs! Avoid this dealership! They are dishonest and will waste your time. I would not buy a bag of popcorn from them much less invest in a car purchase. De More

by RunQuick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guiseppe "Joe" Petrone
Nov 26, 2019 -

Greenway Ford responded

We don't run our business to mislead our guests and I'm very sorry for your disappointing experience. I will address this feedback with the appropriate team members to prevent this type of situation from happening again. Again, I apologize. David Nelson - Customer Relations Director - 407-275-3200 x4357

November 21, 2019

Troy I would give them 10 stars he was very helpful very diligent in getting stuff done and answered all of my questions he was superb you should be very thankful you have an individual like him working fo More

by Boston
Recommend Dealer
Yes
Employees Worked With
Troy Burns
Nov 21, 2019 -

Greenway Ford responded

It makes us so happy to hear that our guests are enjoying their time with us at Greenway Ford! Thank you so much for your kind words about Troy. We hope that you absolutely love your new vehicle.

November 16, 2019

Had vehicle serviced for hoax issue. Same part failed 11months ago covered under warranty. Not covered this time because vehicle is out of milage warranty. $312 paid this time and now that part is cove More

by William P.
Recommend Dealer
No
Employees Worked With
Robbie in service department
Nov 20, 2019 -

Greenway Ford responded

Hi William, I'm sorry to see that you are upset. I'd like to look into your vehicle history so that I can reach out and discuss the warranty. However, I'll need your last name in order to do so. Would you consider calling me directly so that I can help? Thank you, Sharon Walker - Service Director - 407-275-3200 x4432

November 12, 2019

Kept me up to date with the status of my vehicle. They showed me the defective parts and demonstrated the failure. Loved it. I know the problem was corrected. More

by Morrisjrt48
Recommend Dealer
Yes
Employees Worked With
Brian Peterson, Joe Mitchell
Nov 13, 2019 -

Greenway Ford responded

It's great to hear that your vehicle is running smoothly after your visit with us at Greenway Ford! Thanks so much for rating us five stars.

November 04, 2019

Very easy sales experience. Everything was exactly as discussed via telephone and text, and the whole process took less than two hours once we arrived from out of town. I am very pleased with the vehicl More

by Tim Bougan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Caputis, Miguel Ortiz
Nov 04, 2019 -

Greenway Ford responded

Mr. Bougan - It's great to hear that not only are you happy with your new vehicle but with the service you received from the Greenway Ford team! We love that it only took two hours for you to get on the road in your new ride. Thanks so much for making the trip out to see us and for supporting us with a wonderful review!

November 04, 2019

Great service, great people, great experience!!I would Great service, great people, great experience!! I would recommend them, ask for Robbie and you’ll be assured a great experience. Very responsiv More

by WhalerMan
Recommend Dealer
Yes
Employees Worked With
Service, Robbie
Nov 05, 2019 -

Greenway Ford responded

We love seeing such a positive review, thank you so much from the entire team at Greenway Ford! We'll pass the good news on to Robbie.

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