Greenway Ford

Very unhappy with the warranty service done for my vehicle. The technician did the bare minimum to complete a job and left vehicle dirty under the hood and in my interior which was detailed yesterday vehicle. The technician did the bare minimum to complete a job and left vehicle dirty under the hood and in my interior which was detailed yesterday. At least put down paper on the floor mats after seeing they are clean. Battery terminals were completely corroded on a 17’ Mustang with 23k miles. Battery was found to be leaking and only negative terminal replaced because broke upon removal for new battery yet the positive side was “cleaned” rather than replaced because it didn’t break. Been waiting over 30min on a call back from a manager since no one was available to speak with. More

Extremely disappointed in service. I’ve had a two recurring issues since purchase, that were recently diagnosed. Each are now my expense to resolve, post warranty. Ford product quality holds a port recurring issues since purchase, that were recently diagnosed. Each are now my expense to resolve, post warranty. Ford product quality holds a portion of this burden, however I expect service to resolve product challenges. More

Robbie was very professional and helpful. He listened to my frustration and kept me informed about the situation. It was not the first time I was in about the same problem. my frustration and kept me informed about the situation. It was not the first time I was in about the same problem. More

Took my vehicle for a recall and service. Reginald (regie) was the assigned to me. Service was excellent, work on the car was great, and I was extremely satisfied. Customer Service was on point!!!! Yo (regie) was the assigned to me. Service was excellent, work on the car was great, and I was extremely satisfied. Customer Service was on point!!!! You need more Reggies in the world. More

Took my 2019 F250 in for its first service, left with 1/2 filled DEF fluid low oil and a ruined experience. Zero excuses needed the service was unacceptable, advisor was not professional, lack of communicati filled DEF fluid low oil and a ruined experience. Zero excuses needed the service was unacceptable, advisor was not professional, lack of communication, service manager will argue with you vs try to mitigate your bad experience. Greenway Ford relies and prep's on a captive audience, you have options as a customer, I'd suggest giving another dealer your business, one that realizes the importance of their customer base! More

Recently had my car serviced. Terry was my serviceman. He was very helpful & attentive to my needs. I was extremely happy with the service provided. was very helpful & attentive to my needs. I was extremely happy with the service provided. More

The dealership scheduling personnel for service were exceptional. They were curtious and kind and gave full details of time and location. The scheduled my Ford Mustang that was on recall for airbag safe exceptional. They were curtious and kind and gave full details of time and location. The scheduled my Ford Mustang that was on recall for airbag safety very quick. Details and texts were sent letting me know when the car was completed. I would recommend Greenway Ford for service as one of the best. More

Excellent customer service. Terry and David A. did an awesome job helping me to get my car fixed. Both were very professional, kind and friendly. awesome job helping me to get my car fixed. Both were very professional, kind and friendly. More

The service I received by Mr. Marvin Santos & Mr. Rafael in the Finance Dept was unprecedented. Never have I ever met two people who made it happen for me to get the ACTUAL vehicle that I had been wanting & in the Finance Dept was unprecedented. Never have I ever met two people who made it happen for me to get the ACTUAL vehicle that I had been wanting & following for 2 1/2 months. They made my visit worthwhile & I have referred individuals to Mr. Santos. I would like to say that I HIGHLY recommend GREENWAY FORD for a company dedicated to making the customer feel valued & respected. You made my November the best month!!! You are appreciated! I will continue to refer others. I love my vehicle purchase decision & absolutely have no regrets!!! Thanks Marvin & Rafael for going above & beyond to close the deal!! More

Above and Beyond My family and I recently purchased a used Chevy Volt at Greeway Ford. We can’t thank Anthony and Addison enough for their top-notch service! They wer My family and I recently purchased a used Chevy Volt at Greeway Ford. We can’t thank Anthony and Addison enough for their top-notch service! They were helpful and very patient with us. After two test drives, one on gas, the other on electric, we sat down and filled out everything to buy the Volt. Since the purchase involved a trading in a different car than the one we drove to Orlando, we agreed to drive the trade-in car to the dealership the next morning and get the Volt then. During the night, a certain family member got cold feet and was worried the Volt might not have enough clearance for our steep driveway, an anxiety brought on by too much internet googling. The next day, to assuage this fear Anthony arranged for us to drive the car to our house to check the clearance. We live over an hour away from the dealership. The car clears just fine, provided you drive up slowly. Thank you for your exceptional service. More