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Greenway Ford

Orlando, FL

3.2
1,182 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,182 Reviews of Greenway Ford

January 16, 2020

Sales agent was courteous, professional and responsive. Finance manager was fast and did not try to up sell me any products Got the deal I was looking for More

by Alain L
Recommend Dealer
Yes
Employees Worked With
Joshua
Jan 16, 2020 -

Greenway Ford responded

We appreciate your positive review! At Greenway Ford, we are devoted to making every purchasing process a pleasant one. We are looking forward to seeing you again!

January 11, 2020

Troy Burns sold us our third vehicle today doing business is a pleasure with him he’s honest gets the job done best guy ever More

by Cmduroft2
Recommend Dealer
Yes
Employees Worked With
Troy Burns
Jan 13, 2020 -

Greenway Ford responded

Your repeat business is a great testament to Troy's customer service. Thank you for your loyalty to Greenway Ford and for taking the time to share your experience.

January 04, 2020

Very unhappy with the warranty service done for my vehicle. The technician did the bare minimum to complete a job and left vehicle dirty under the hood and in my interior which was detailed yesterday More

by NotReturningCustomer
Recommend Dealer
No
Employees Worked With
Unknown
Jan 06, 2020 -

Greenway Ford responded

Mr. Bermudez, thank you for taking time to speak with me today. Understand that your experience is not at all the service I want for my customers nor is it the quality of work I expect from my team. Trust I will do everything I can to provide you with a 5-star visit and earn your trust back. Thank you for the opportunity. Phil Tidona - Technical Service Manager

December 30, 2019

Extremely disappointed in service. I’ve had a two recurring issues since purchase, that were recently diagnosed. Each are now my expense to resolve, post warranty. Ford product quality holds a port More

by HR
Recommend Dealer
No
Employees Worked With
Service.
Jan 02, 2020 -

Greenway Ford responded

Mr. Rosenblum... thank you for taking time to speak with us today. It is unfortunate that you are experiencing these issues with your Explorer. We will keep you updated on Ford's response to our request for after warranty assistance. Have a safe New Years... David Addison - Service Manager

December 30, 2019

Robbie was very professional and helpful. He listened to my frustration and kept me informed about the situation. It was not the first time I was in about the same problem. More

by Frustrated
Recommend Dealer
Yes
Employees Worked With
Robbie
Dec 31, 2019 -

Greenway Ford responded

We are very happy to hear that Robbie could listen to your concerns and keep you updated throughout the repair process. Thank you for sharing this feedback! If there is anything further we can do to help, please let us know.

December 18, 2019

Took my vehicle for a recall and service. Reginald (regie) was the assigned to me. Service was excellent, work on the car was great, and I was extremely satisfied. Customer Service was on point!!!! Yo More

by enidnievescruz
Recommend Dealer
Yes
Employees Worked With
Reginald (Reggie) Smith
Dec 18, 2019 -

Greenway Ford responded

Thank you for the kind words! The service team here at Greenway Ford is so pleased to hear that you enjoyed working with Reggie. We will be sure to let him know that you appreciate him!

December 16, 2019

Recently had my car serviced. Terry was my serviceman. He was very helpful & attentive to my needs. I was extremely happy with the service provided. More

by Dougvotaw16
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 16, 2019 -

Greenway Ford responded

Thank you for the 5 star review! We are so pleased to hear that Terry took good care of you. Here at Greenway Ford, we always strive to provide friendly and attentive service, and we are glad that we hit the mark. We will be sure to let Terry know that you appreciate him!

December 16, 2019

Took my 2019 F250 in for its first service, left with 1/2 filled DEF fluid low oil and a ruined experience. Zero excuses needed the service was unacceptable, advisor was not professional, lack of communicati More

by 2019-F250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie (advisor), David (Service Manager)
Dec 18, 2019 -

Greenway Ford responded

Mr. Kotchkowski... Thank you again for taking time to speak with me today. I'm sorry that we didn't leave a better impression. As we discussed our goal is to provide a 5-star service experience for all of our customers and I look forward to your feedback at your next service. Please let me know when you arrive. I look forward to meeting you. Happy Holidays, Phil Tidona - Technical Service Manager

December 14, 2019

The dealership scheduling personnel for service were exceptional. They were curtious and kind and gave full details of time and location. The scheduled my Ford Mustang that was on recall for airbag safe More

by celestee1258
Recommend Dealer
Yes
Employees Worked With
Gloria, Another gentleman in service
Dec 16, 2019 -

Greenway Ford responded

It means so much that you would say our Service Department is one of the best! We are thrilled to hear that it was easy for you to schedule an appointment and that your recall repairs were completed in a timely manner. Thank you from the entire Greenway Ford team!

December 13, 2019

Excellent customer service. Terry and David A. did an awesome job helping me to get my car fixed. Both were very professional, kind and friendly. More

by Juan O.
Recommend Dealer
Yes
Employees Worked With
Terry and David A.
Dec 13, 2019 -

Greenway Ford responded

We were glad to assist you with your repairs, Juan! Thank you so much for your compliments of Terry and David. If any future issues should arise, the Greenway Ford team will be here to help.

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