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Greenway Ford

Orlando, FL

3.2
1,182 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,182 Reviews of Greenway Ford

June 01, 2020

The poorest communication of any business I have dealt with. Multiple issues that took so long to get answers and getting hung up on multiple times and the excuses of "we are just too busy" don't fly. I More

by Firefly80
Recommend Dealer
No
Employees Worked With
None listed above
Jun 02, 2020 -

Greenway Ford responded

I am so sorry our communication has been lacking. This certainly sounds frustrating and I'd like to assure you that we value all of our customers. I'd like to make things right for you, but I am afraid I won't be able to contact you without your full name. Would you please reach out to me directly? Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

Jun 08, 2020 -

Firefly80 responded

Well you can thank your staff Amy in the warranty cancelation department for further proving my point of the incompetence and lack of professionalism when it comes to communicating with customers. Everybody I speak to is in defensive mode with excuse after excuse and nobody takes responsibility for their actions or inaction. Pathetic service and I will make sure nobody I know visits this dealership. You NEVER go against the customer. That is all I have faced in this disaster of a sale.

Jun 10, 2020 -

Greenway Ford responded

Mr. Ohman - I appreciate your reaching out to me. As I mentioned on the phone you have my apologies for the communication missteps on our end. I'm glad that I was able to get you the information you needed and to confirm that your refund is being processed. I can assure you that your situation has been discussed with our staff. We take feedback from customers seriously. We can certainly do better. If I can be of any further assistance, please let me know. David Nelson Director Customer Relations

Jun 19, 2020 -

Firefly80 responded

Just an update. I received a check number and amount of a warranty refund check, however the bank still has not received a check in the mail and I get the runaround on not knowing when the check was sent even though I was told June 9. No tracking number or anything. No stub or anything reflecting the cancelation of my service contract like Amy told me I would get. For all I know it could still be active. Everytime I have ever sent anything to Colorado, it took maybe 4 days regular mail. This is a joke. Here is a solid tip. Do NOT buy a service contract from this dealership. Not only was I mislead on the type of warrantyI bought, but they will drag their feet in the mud to get that refund processed. All I want is my money back so I can forget this dealership ever existed. Mullinax will get my business for now on.

May 31, 2020

This has been a great experience,I appreciate your care and consideration through it all. My salesman ALen Cobanogullari was awesome..Thank you.so much More

by Brannanmarie
Recommend Dealer
Yes
Employees Worked With
Alen Cobanogulli
Jun 01, 2020 -

Greenway Ford responded

Thank you for taking the time to leave Greenway Ford such a wonderful review. We appreciate your business!

May 26, 2020

Dealer Tito Burgos was upfront , kind, informative and extremely helpful. Making the online buying experience easy and seamless. Great guy great dealership greenway Ford. Five star !!! More

by nirmal singh md
Recommend Dealer
Yes
Employees Worked With
Tito Burgos
May 26, 2020 -

Greenway Ford responded

We're so grateful for your feedback. Thank you for supporting Greenway Ford!

May 21, 2020

I have been with Ford for a long time. They do all services and repairs . The team members are all very accommodating and friendly. I am very satisfied with the service’s. Kevin Swata my service advis More

by loida
Recommend Dealer
Yes
Employees Worked With
Service dept. excellent service
May 21, 2020 -

Greenway Ford responded

We are grateful for your loyalty to Greenway Ford! Kevin is great to work with and he will appreciate your positive feedback. See you next time!

May 16, 2020

Very dissapointed that i used to pay only 35.00 for Oil Change and now they charged me 55.00. They didnt even did the check in inspections of 24 points that they always usually do. More

by Xaxa
Recommend Dealer
No
Employees Worked With
Abel
May 18, 2020 -

Greenway Ford responded

I'm very sorry for our oversight here. Customer satisfaction is our priority and I'd like to make things right for you, but I can't locate your contact information from this review. Would you please give me a call? Thank you, Sharon Walker - Service Director - 407-275-3200 x4432

May 15, 2020

Seems fast and accurate. Friendly service. Quick service when i pulled. Price seemed reasonable. Had an eary appointment which is what i like to have. More

by Harriswalt40
Recommend Dealer
Yes
Employees Worked With
Kevin
May 18, 2020 -

Greenway Ford responded

We appreciate your feedback for Greenway Ford and look forward to seeing you in the future!

May 11, 2020

Bought a new Ford Mustang at Greenway Ford this weekend! This is the 3rd vehicle I have purchased from this dealer. Everyone from the front desk, sales and the finance team are amazing! They welcome you and More

by Angie
Recommend Dealer
Yes
Employees Worked With
Jonathan Isaza
May 11, 2020 -

Greenway Ford responded

Angie, thank you for the review! It was our pleasure to work with you here at Greenway Ford, and it means a lot that we've earned your returning business. We hope that you continue to enjoy your new Ford Mustang!

May 08, 2020

Best service from any Ford dealership we have worked with. Went above and beyond to provide excellent service! If you need top of the line service and detail see Greenway Ford! More

by Lawson757
Recommend Dealer
Yes
Employees Worked With
Tito Burgos
May 08, 2020 -

Greenway Ford responded

We couldn't ask for better feedback! Thank you for supporting Greenway Ford!

May 01, 2020

Professional, friendly service. Very nice and comfortable waiting area for customers .I feel that I can trust the dealership to service my vehicle in a competent manner. Kevin, my service rep., explained all More

by bevcoop6
Recommend Dealer
Yes
Employees Worked With
Kevin Swata
May 01, 2020 -

Greenway Ford responded

We always love receiving positive feedback about our Greenway Ford team! Thank you for taking the time to share your experience working with Kevin, we'll be sure to pass along your compliments. We hope to see you back for your next service visit!

April 26, 2020

As always Nathan was very helpful, our wait was not long at all and he always kept us informed..Thank you Nathan for all your help!! More

by Jarogers2
Recommend Dealer
Yes
Employees Worked With
Nathan
Apr 27, 2020 -

Greenway Ford responded

Thank you for taking the time to share your wonderful experience with Nathan at Greenway Ford. We are grateful for your business!

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