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Greenway Ford

Orlando, FL

3.2
1,182 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,182 Reviews of Greenway Ford

July 14, 2020

Salesman advised everything would be taken care of...lies Bought a NEW car from here, worst mistake of my life. Car was damaged when leaving the lot and I was told everything would be taken care of and fixed More

by chris
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jaysen
Jul 15, 2020 -

Greenway Ford responded

This is a very concerning review to read, and I would like to speak with you directly about what happened with your vehicle. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Brian Grady - Parts and Service Director - 407-275-3200x4451

July 10, 2020

Salesman advised everything was to be taken care of. Nothing has been taken care of and Management was notified and nothing has yet to be completed More

by danamarie.a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Caputis
Jul 10, 2020 -

Greenway Ford responded

I sincerely apologize for the lack of communication on our end. I would like to get this resolved as quickly as possible. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

July 10, 2020

Getting way too expensive Over $160 per hour. Same repair as last time 3 years ago and cost almost two times as much. Time to find another shop More

by Bandedavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry
July 10, 2020

I enjoyed my visit to Greenway Ford, People were awesome, went out of their way to make me happy! Also the dealer had the best coffee More

by Gary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 13, 2020 -

Greenway Ford responded

Hi Gary - It makes us smile to hear that you enjoyed your time with us at Greenway Ford! Thank you for the wonderful feedback about our service, and our coffee too. Enjoy your week!

July 07, 2020

Excellent service. They work to find exactly what we were looking, truck and loan. Thanks Rafy and Israel for your help and services. We love our new truck More

by Ayala Family
Recommend Dealer
Yes
Employees Worked With
Rafael Caputis, Israel Maldonado
Jul 07, 2020 -

Greenway Ford responded

Thank you for sharing such wonderful feedback. At Greenway Ford, our team is committed to finding the perfect vehicle for guest and I'm glad to hear that Rafy and Israel are doing their job right! We wish your family safe travels in the new truck.

June 19, 2020

Horrible experience! My car was towed to the service department Monday June 15, 2020. Tuesday Mr. Able text saying no diagnosis yet and there’s only one mechanic that can work on hybrid cars. Didn’t hea More

by Brianlucas
Recommend Dealer
No
Employees Worked With
Able Cruise
June 13, 2020

Not the best experience. Expectation when getting an oil change is all fluids are topped off - was not done, nor was a safety check of vehicle performed. Was told vehicle would be ready at 2PM. I arrived at More

by Dearingjrpa
Recommend Dealer
No
Employees Worked With
Service
Jun 17, 2020 -

Greenway Ford responded

There are a number of concerns mentioned here and I would like to apologize. Customer safety and satisfaction are our highest priority so I will address these concerns with my team immediately. I would also like to see if there is anything that I can do to help you, but I can't locate your contact information from this review. Please consider giving me a call. Thank you, Phil Tidona - Service Manager- 407-275-3200 x6415

June 11, 2020

Grease prints and oil all over my passenger side fender 2019 f250 again,clearly visible to be wiped off after an oil change.clearly no respect for customer property.had issues with greenway before with sam More

by randy1109
Recommend Dealer
No
Employees Worked With
Rocco DeLeonardis
June 10, 2020

Overall great services . Mr.Charles was my service advisor and he provide value information and excellent customer services .Also the services department team was very professional . More

by Garcia
Recommend Dealer
Yes
Employees Worked With
Geraldy Charles
Jun 11, 2020 -

Greenway Ford responded

It's wonderful to hear that our Service Department earned your five stars with their professional service! Thank you so much for coming to Greenway Ford.

June 09, 2020

Service was great Kevin Campos was very attentive in communication and I thought the truck was handled in a good timeframe. Will most likely have all my service needs done here was a great experience More

by Andrew Bates
Recommend Dealer
Yes
Employees Worked With
Kevin campos
Jun 09, 2020 -

Greenway Ford responded

Mr. Bastes, thank you for the review! It was our pleasure to service your truck here at Greenway Ford, and we look forward to your next visit!

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