Greenway Ford

Poor service all the way around! No one new what was going on, I had to deal with a total of 3 sales men, 2 financial people, there were 3 different bill of sales. So much confusion, very poor managemen going on, I had to deal with a total of 3 sales men, 2 financial people, there were 3 different bill of sales. So much confusion, very poor management and staff was rude. Will never return nor would I recommend anyone to do business with this company. More

Great atmosphere and friendly staff. Place is nice and clean! They worked with me to get me a car that was in my price range and I felt good about! Ask for Osama! clean! They worked with me to get me a car that was in my price range and I felt good about! Ask for Osama! More

Amidst the coronavirus, Abel was a courteous individual who exceeded our expectations. He was amicable and professional the entire time and took the time to answer all our questions and concerns regarding who exceeded our expectations. He was amicable and professional the entire time and took the time to answer all our questions and concerns regarding our vehicle as the check light engine was displayed. It was a pleasure having him assist us in our time of need. He even surprised us with a car wash upon returning the vehicle to us. More

It a good dealership they did the work that had to be done. It was a recall for software and it was done in a timely manner. I was very appreciative done. It was a recall for software and it was done in a timely manner. I was very appreciative More

This review started out 1 star So, I started writing this review after having several difficulties and had all intentions of giving them 1 star. After speaking with David Nelson, t So, I started writing this review after having several difficulties and had all intentions of giving them 1 star. After speaking with David Nelson, the Customer Service Manager, all of my concerns where taken care of and this review now matches the one I gave immediately following the purchase of my vehicle on Feb 7, 2020. I hope Greenway appreciates David and the others on the front line who make you successful. I do wish upper management would trust and respect their employees enough to give them the ability to make decisions without the need to get upper management authorization for even the smallest of things. Remember this - If you take care of (respect/trust/pay) your employees, your employees will take care of your customers, and your customers will take care of Greenway. Employees 5 stars - - - - - Upper Management 1 star. Thank goodness I interact with the employees!!! More

Worst customer service experience after the sale I have ever had.if your looking for customer service you will not find it here. Jerry Patterson didn't even try to call me back after the first call. ever had.if your looking for customer service you will not find it here. Jerry Patterson didn't even try to call me back after the first call. More

It was so great to get good service. They greeted me. That also asked me if there was anything I need while I was waiting. Very polite will be returning for all my service. That also asked me if there was anything I need while I was waiting. Very polite will be returning for all my service. More

Great deal! Everything was easy and fast. Tito was great and so was Adam Hurley. I would do business with these guys again. Well done! and so was Adam Hurley. I would do business with these guys again. Well done! More

Customer service lacks information on directing calls. The tone of the representative is lacking courteousness. I had to speak with five different people or departments to get to the right department. Ot The tone of the representative is lacking courteousness. I had to speak with five different people or departments to get to the right department. Other than that, the service agent is excellent. Although I couldn’t get my More