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Greenway Ford

Orlando, FL

3.3
1,180 Reviews
Call Dealership (321) 200-0608

9001 E Colonial Dr

Orlando, FL

32817

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1,180 Reviews of Greenway Ford

October 19, 2020

Outstanding experience. Customer rep went way above and beyond. Brought my E450 in and they took great care of me. Quick in and out two thumbs up. More

by Apesride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
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Oct 19, 2020 -

Greenway Ford responded

Thank you for taking the time to share! It is wonderful to hear that the team delivered such an efficient service experience. Safe travels, and we hope to work with you again at Greenway Ford!

October 16, 2020

Best experience ever!!! Car repair was done quicker than expected. Abel Cruz was a great advisor. Greenway Ford took great care of us. Very happy with service!!! More

by Cmduroft2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Oct 19, 2020 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Greenway Ford, and we will certainly let Abel know that you appreciate the help. We look forward to your next visit!

October 16, 2020

Khan was a great salesman. He really help us out getting the right truck. He really went beyond to make sure we were happy. Great salesperson More

by ranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khan, Rafael Caputis
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Oct 16, 2020 -

Greenway Ford responded

Thanks for leaving Greenway Ford a 5-star review! We are committed to finding the best option for guests and I am glad to hear that Khan hit the mark. Safe travels in your new truck!

October 15, 2020

Very professional. We are pleased. Vadim Petrov was very pleasant to work with. Will gladly buy our next car with his help. The car was nice and clean. More

by Ford Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Petrov
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Oct 15, 2020 -

Greenway Ford responded

Thank you for taking time out of your day to review us! We are so happy to hear that Vadim helped you get into a great vehicle. All of us at Greenway Ford appreciate your support and would love to work with you in the future.

October 14, 2020

Great communication, very accommodating, great experience overall with the service of my F150 supercrew 5.0L V8. Quick and easy would highly recommend to anyone needing service on their truck. More

by Flstan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Poley
Report | Print
Oct 14, 2020 -

Greenway Ford responded

Thank you for trusting us with your Ford F-150. The satisfaction of guests means everything to our team and I am pleased to hear that you enjoyed your recent service visit. We look forward to taking care of you during your next trip to Greenway Ford!

October 13, 2020

Very non-committed to customer satisfaction! Would not recommend this dealership! Not much else to say other than I felt that I was not taken care of. More

by Jlibascifl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, sales, Troy Burns, Rafael Caputis
Report | Print
Oct 15, 2020 -

Greenway Ford responded

This is a concerning review to read as it is our goal to provide friendly and professional service for guests. I apologize if we fell short of our expectations during your visit and I'd appreciate the chance to get some more details from you so that I can address your negative experience properly. I won't be able to reach you without a full name. Would you please reach out at your convenience? Thank you, David Addison - Service Manager - 407-275-3200 x4452

Oct 16, 2020 -

Jlibascifl1 responded

Joseph Libasci. Check with Jason, Troy and the Manager that was on duty at 5pm on Tuesday. More than likely, the problem is with the body shop, but I can’t be sure. I waited hours in your lobby after having a promise of my vehicle being done by 2:15. I drove my rental car back to Greenway from Palm Bay after being told, not once, but twice during the day (before leaving from the coast that it would be ready by 2:15. After getting there, I was told about 4 or 5 times that “it will be ready in a few minutes”. Not! Not only did I waste a good part of my day, not only did I have to pay for a rental, but due to the lies I missed a very important meeting at my church that I planned for months ago and was in charge of. So much frustration, you have no idea what that wait in the lobby was like with promise after promise being missed or dropped. Even the very nice manager I spoke with said when asked “it’s being rolled out of the Bay now” only to wait another 45 minutes before it arrived. It wasn’t cleaned and the fuel was not topped off as promised. Also, the front plate and bracket that was to be mounted, wasn’t. Big surprise! Did I justify my negative review Sir?

Oct 29, 2020 -

Greenway Ford responded

Mr. Labasci - I certainly apologize for the delay in having your vehicle ready. As you surmised, we were at the mercy of the body shop and were relaying what we were told, which turned out to be inaccurate. My understanding is that your tank was full when the vehicle was ready for you to go and that it had been cleaned. I was also told that there was a front bracket on the vehicle. If that was not the case, please let me know and I'll do my best to assist. David Nelson - Director - Customer Relations 407.275.3200 X4357

October 12, 2020

I always get my oil changes and regular maintenance here. Knowledgeable advisors and experienced technicians. They always get my service done on time. No complaints. More

by dhschuneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Andral
Report | Print
Oct 12, 2020 -

Greenway Ford responded

Thank you for your confidence in the Greenway Ford team to get the job done! We appreciate your business and hope to work with you again down the road. Safe travels!

October 09, 2020

Greenway’s service department is always very accommodating and efficient. Service advisor, Robbie, kept me informed throughout my vehicle’s stay. The work was done in a timely manner. Thumbs More

by philrohleder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie, service advisor
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Oct 09, 2020 -

Greenway Ford responded

Thank you for taking the time to leave us a review! Providing accommodating and efficient service is always the goal here at Greenway Ford, and it means a lot to know that we hit the mark. We will certainly let Robbie know that you appreciate the help, and we look forward to your next visit!

October 09, 2020

Frank provided excellent service. As promised, work was done on time, professionally, and he is a good service rep - very friendly. Highly recommend this service department. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Report | Print
Oct 09, 2020 -

Greenway Ford responded

Thank you for trusting our Greenway Ford team to get the job done. We're glad to hear that Frank provided you with the prompt and professional service that we strive to offer our guests. Hope to see you next time!

October 08, 2020

The service is always great. Very nice people that really care about their customers. The facility is always clean and comfortable. By far the best Ford dealership in Orlando. More

by BG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Poley
Report | Print
Oct 08, 2020 -

Greenway Ford responded

Thank you for your confidence in Greenway Ford! We are so proud to have earned your business and happy to hear that you had such an outstanding service experience. Safe travels and we hope to see you again down the road!

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