Greenway Ford

The experience with the salesperson was fine. A month before purchasing I ran into the dealership and ask for a brochure on the Taurus. Farrukh was nice enough to go to the back and get me one. When I wa before purchasing I ran into the dealership and ask for a brochure on the Taurus. Farrukh was nice enough to go to the back and get me one. When I was ready to buy, I called him and ask if they still had a car I saw on their website. He checked for me and called me back promptly. The next day we made the deal at the dealership. He had the car there for us to test drive. He was knowledgeable and if he didn't know the answer, he found out for me. I may have been able to make a better deal elsewhere,but I appreciated his honesty and his willingness to help. I am retired and worked in the retail business for 34 years, and appreciated everything he did. He is an asset to the dealership and Ford. More

We ran across our dream auto on Cars.com......called Rick Jordan immediately from the state of Indiana and told him we wanted that car on his lot and to do whatever it took to hold it for us until we could b Jordan immediately from the state of Indiana and told him we wanted that car on his lot and to do whatever it took to hold it for us until we could book a flight to fly into Orlando and pick it up. He did exactly that and more. He not only met all of our expectations but he exceeded them to the tenth degree! Rick Jordan was no hassle, beyond fair, friendly, honest, prompt, go the extra mile, sincere gentleman that every new car owner should experience atleast once in a liftime! We would come back to Greenway Ford to work with Rick Jordan in the future regardless of the distance involved. Kudos to Rick Jordan and the lucky dealership to have him on their team! Amazing individual that aims to please and delivers on his word! A.S. in Indiana More

Fast, friendly efficent service that is cost competative is why I continue to use Greenway for all of my service needs on on both our F-150 & Fusion. The quality of service is always first rate. I can coun is why I continue to use Greenway for all of my service needs on on both our F-150 & Fusion. The quality of service is always first rate. I can count on the work being done correctly and the bill beng reasonable. More

My first service visit. When I walked in, the service managers were talking with other employees and Rick was busy with a customer. While I was basically ignored by the others, once Rick was finished wit managers were talking with other employees and Rick was busy with a customer. While I was basically ignored by the others, once Rick was finished with his customer he stopped what he was doing to assist me. He was very helpful and kept me informed throughout the entire service experience. Thanks. More

I was, until about two years ago, a customer of another ford dealership until one day I stoped at greenway ford for service and met Rick Ebanks. Rick is very knowledgeable and very courtious to everyone. I ford dealership until one day I stoped at greenway ford for service and met Rick Ebanks. Rick is very knowledgeable and very courtious to everyone. I will now be a Greenway Ford customer for life. Always the most pleasent stop I would have to make in a day. Thank you More

everyone very helpful, always have a smile. very knowledgeable. appointment people always willng to work with you. easy in and easy out. love the breakfast. reasonably priced. good food. bougth 2 ca knowledgeable. appointment people always willng to work with you. easy in and easy out. love the breakfast. reasonably priced. good food. bougth 2 cars. mustang. edge. sales people very professionable. More

I am usually very sceptical when it comes to getting my car serviced or looked at by the dealer but have been pleasantly surprized by Greenway Ford since I bought my truck there. I have it serviced regula car serviced or looked at by the dealer but have been pleasantly surprized by Greenway Ford since I bought my truck there. I have it serviced regularly and it is always done on time and at a reasonable cost. The dealership keeps great records and always sends me coupons for service right at the time I am due. Kevin Swata knows me and its nice to deal with the same guy everytime. I would recomend the service deptartment at Greenway Ford to all those skeptics out there like I once was. More

Terry was very engaging and really took the time to explain all the details about the service I needed on my 2009 Focus. Instead of leaving me hanging about time frames he was honest and took care of w explain all the details about the service I needed on my 2009 Focus. Instead of leaving me hanging about time frames he was honest and took care of what could get done that day. I am coming back to have the rest of my service done. I really appreciated his attention to detail. Terry is definitely a keeper!!! Thanks so much. More

I recently visited Greenway Ford for an issue with my AC I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt on my 08 Escape. Rosie was wonderful and very helpful with the entire process. After the repair, I thought I heard the same issue and brought the car back. Rosie and her co-workers checked out the car but could not duplicate the sound, and apologized for not being able to find out what the issue was. When I picked the car up, I noticed another sound, a rattling sound, but didnt think anything of it. I took the car home, and the sound continued. I phoned Rosie again and told her I was the crazy one with the "imaginary" sounds, and she was great and told me to bring it back in. The car was there for 2 days and yet again, they could not hear the mysterious sound. She called me twice and explained, and I apologized for wasting their time. I went today to pick the car up and Rosie and David explained they listened for the sound numerous times and different ways, but no sound. Low and behold when they brought my car around, it was making the sound - YAY! I told the guy driving the car to stop and don't move! I haven't been so happy for my car to be making a noise. Rosie and David rushed to hear the sound and determined the problem right then and there and had the part changed in less than an 45 minutes. I was so happy they finally heard the noise and didn't think I was crazy. Due to my several trips in to the service department, they were wonderful and didn't charge me for this repair or new part. The car is running great and I was thrilled with their quality of service. I worked for a service department many years ago, and the level of their dedication and understanding was above and beyond what I would have expected. Rosie and David were wonderful and I thank them so much for their assistance. Leslie Kuczynski More

I am takeing the time to do this review because I want your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have be your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have been 100% satisfied with. I bought my new 2007' Expedition four years ago and the overall experiance has been excellent. The salesperson was both friendly and knowledgable. But I must say that the service department and the employees have absolutly been the best I have ever dealt with. They go out of thier way to help and have always delivered my vehicle on time and with no issues or returns necessary. In the last year or so I have been working with your service advisor Kyle Cloud. Again, his attitude towards me as a customer has been extrodianory. I am a business man myself with 258 employees and I know how difficult it can be to find good employees like Kyle. He is an fine example of what "customer service" should be all about. Greenway Ford is fortunate to have team members like Kyle. Thanks Greeway Ford, Russell J. Traficante More