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Greenway Ford

Orlando, FL

3.8
1,239 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,239 Reviews of Greenway Ford

April 06, 2011

I have been taking my car to Greenway for service for many years. I would say my satisfaction with my past experiences have ranged from Great to Bad. However, in the last few years I have been lucky enou More

by CCunning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Pimentel
April 04, 2011

We called this dealership looking for a fusion with manual transmission. They said that they had several and I asked for specifics since we were coming from an hour away. I was put on hold and came b More

by mel060582
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan,
Apr 04, 2011 -

Greenway Ford responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please call me at 407-275-3200 ext 4870 or provide me a way to contact you. Sincerely, Theresa Hordge-Miller

March 23, 2011

Went to Greenway Ford and was somewhat apprehensive - heard some "stories" about a woman going for car service (they see you coming, they will overcharge a woman because she doen't understand car prob More

by dmsauers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
terry bennett
March 18, 2011

I have been to Greenway Ford many times now for Service, I'm all about customer service. It makes of break everything for me. I love the variety of cars and the pricing there's no doubt about that I've trad More

by yuiop123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick, David, Brandon
Mar 18, 2011 -

Greenway Ford responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please contact me at 407-275-3200 ext 6413. Thomas Valk Fixed Operatons Director

Mar 18, 2011 -

yuiop123 responded

As I stated in my Review not extremely happy with the environment and some of the employees and what they do while at work but since I did get my car there and Rick has been such great help I can over look what I have received (customer service wise) and continue to go. Please let the boys know customer service makes or breaks everything esp in this economy.

Mar 18, 2011 -

Greenway Ford responded

We would like the opportunity to make this right with you. We want our customers to be "Completely Satisfied", not partially satisfied. Please call me and we can discuss it further. Thomas Valk 407-275-3200 ext 6413

Mar 19, 2011 -

yuiop123 responded

Okay Valk I shall tomorrow morning. Thank you

Mar 19, 2011 -

yuiop123 responded

I was in west Orlando today and me and my husband decided to stop by to see a client of his at Sun State Ford and also check out some cars. I rambled alot and tell him how I really enjoyed his helped then me being a bad person complained about some of the young men that I've seen and spoken to at Greenway and he explain that the young man has had an accident there. That by far is the most absurd thing I have heard and will not be passing my car over to anyone over there. No need for me to call and talk things through it's okay thanks alot for the responses Valk! Hope you guys have a great day

March 03, 2011

Terry was very accommodating, friendly, professional and made me feel like a valued customer.He certainly is as asset to the service department and I would not hesitate to recommend Terry Bennett to others. More

by cklarocca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bennett
February 28, 2011

For a vehicle I was exporting to Canada, I needed to have daytime running lights. After some internet searching I found the vehicle just needed to have the DRL enabled. I contacted several dealers and all More

by cstanley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Swata
February 28, 2011

I have been in the market for a vehicle for almost a month. Other dealerships were not able finance me avehicle. I called Greenway Ford and talked to Berk Aldinc. He picked me up from my apt, helped m More

by grandpa1907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berk Aldinc
January 28, 2011

I have been to Greenway Ford a few times now for Service and I have always had a great experience. My advisor, Rick, has always been helpful and taken care of my needs. I have Mercury and Ford vehicles an More

by mhollenbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Banks
January 24, 2011

My husband and I both drive Ford trucks. Mine is 2004 F150 lariat Super crew. My husband 1999 F250 lariat diesel crew cab. We had our trucks in on 1/21/11. Mr Terry Bennett took great care of us. We pur More

by jfogle0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bennet Service Adviser
January 22, 2011

We had the pleasure of dealing with Barbara Masciotti. I started over the internet with pricing the new 2011 Explorer at Greenway Ford. She not only quoted me a fair trade in price but kept me informed as t More

by JImk6615
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Masciotti
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