Greenway Ford

I bought two 100,000 thousand mile tires from Greenway two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in o two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in on a Thursday. They looked at the tire and had no clue why it was wearing the way that it was. The tire is still under the manufactures warranty. Greenway tried to sell me a tire instead of honoring the warranty. I told them I wasn’t buying a tire. They took my name and contact information. I was told I would get a phone the next day with more information on how this would be handled. The following Monday I still had not heard from Greenway. I called and was told they contacted the tire manufacturer and there was nothing they could do for me other than to sell me a tire. I called the tire manufacturer that same day. The representatives told me no one from Greenway had called them, and that the tire had to be inspected before any determination could be made. More

I went in looking for a car off their website that they told me was already sold without even checking. I asked them to check while we were in the lot and he came back telling me it was sold as he handed m told me was already sold without even checking. I asked them to check while we were in the lot and he came back telling me it was sold as he handed me an offer for a much more expensive car. Five days after purchasing a car from Greenway I get an email from one of their sales managers asking me if I was interested in a car... the same car that I was told had been sold! There were many other shortfalls by this dealership including promising to get a smell out of my car which they did not, failing to offer me their 6 months of SIRIUS satellite radio which I only found out they offered when the manager emailed about the supposedly "sold" car, and when confronted with these issues they chose to never respond to me I guess hoping to sweep it under the rug. So I contacted the Better Business Bureau and the very next day got a call from Greenway offering to A) take the smell out of the car and B) offering me 3 months of SIRIUS. Um A)its too late for that and B) how insulting to offer me LESS than the email offered AFTER the fact that I had been neglected. They tried to tell me that my trade-in was only worth $1000 and they could MAYBE sell it for $1500, probably taking a loss in the long run. Finally they gave me the $4500 that it was worth when I called them out on being filthy liars and that I knew what it was worth. They have tried to indirectly blame me for overreacting because they told me the car was sold and the internet manager that emailed me the car was simply careless when he emailed me the car. They tried throwing me and their own people under the bus at the same time. Classless. This dealership is full of liars who don't give a damn about customer service. More

My experience and time spent to have a battery replaced was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service r was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service representative. She quoted me a price of 89.99 (w/installation) for a 85 mo. Battery, 2 years additional replacement and tow service. I arrive at 825 am, spoke to Carlos and request the 89.99 battery. He tells me there is no such price with the above corresponding warranty as quoted by Gloria. And that it would cost me 109.99 (bait and switch). I even call Gloria back and hand Carlos the phone so he can hear the offer from her (they work for the same dealership). Carlos tells me he has no such battery. He talks to his supervisor, Richard; and confirms no such battery. No I'm at the dealership for over 45 mins and still no help. I now wait for Richard to get off a phone call and talk to him. He again advises no such battery with warranty and that it would be 109.99. He finally calls the service representative in another dept, who then tells him there is an offer on that battery. I am now even more confused and now it is 930. Im not looking to make money on a battery, just what was told to me. I drive further away just to get to this dealership. They spoke with Gloria, even if the 89.99 battery did not exist, just discount the 109.99 battery and save a customer over an hour of agravation. Absolutely NO customer service, discretion,or common sense. Disappointed. And by the way it is 10am, I am still waiting, and no simple apology! More

We called this dealership looking for a fusion with manual transmission. They said that they had several and I asked for specifics since we were coming from an hour away. I was put on hold and came b manual transmission. They said that they had several and I asked for specifics since we were coming from an hour away. I was put on hold and came back and told us about silver 2009 and a black 2010. Hung up and looked online and did not see these cars. Called again and told him this and he said that not everything is online. So, today before we leave we call again and were told by someone else that yes, there are several fusions with manual transmissions. $20 later worth of gas and tolls and 2 hours of wasted time and NO there are no fusions on their lot with manual transmissions. They try to show us a silver fusion but it is an automotic; that one a several others that are all automatic!! I know that we could NOT have been any clearer on the phone especially since I looked online and called back. They OUTRIGHT LIED to get us there!!! IF you are looking for something specific, do not take their word for it More

I have been to Greenway Ford many times now for Service, I'm all about customer service. It makes of break everything for me. I love the variety of cars and the pricing there's no doubt about that I've trad I'm all about customer service. It makes of break everything for me. I love the variety of cars and the pricing there's no doubt about that I've traded in my car and gotten a second one that is not the problem. The problem is the Customer Service when I go to get Service. Rick has been a great advisor and a huge help. He's actually the reason why I came back a few more times. It's just the environment, I've been ignored once I see cellphones and just so much more I could name it's not the best area to be in when your a customer. More