Greenway Ford of Orlando

Robbie has been well informed with me on everything that is happening on my vehicle is happening on my vehicle More

I recently attempted to purchase a new Mustang from Greenway Ford and had one of the most disorganized and inconsistent dealership experiences I’ve ever encountered. Communication was poor from the Greenway Ford and had one of the most disorganized and inconsistent dealership experiences I’ve ever encountered. Communication was poor from the start. I asked for a clear out‑the‑door price and was told only “it’s the price on the website plus tax and fees,” with no actual breakdown provided. When I requested a trade estimate, I was told I’d need to drive two hours to the dealership. After pushing back, I was told they could still provide an estimate remotely — but days went by with no response. I was contacted by multiple people (Youssef, Liz, Alexa, Sofia, Eurisquel, Eric), none of whom seemed to communicate with each other, and the dealership relied heavily on an AI texting system that even their own staff admitted was causing issues. After several attempts, I finally received a written offer sheet showing a $39,000 out‑the‑door price and a $48,950 trade value, contingent only on my vehicle checking out and the payoff being accurate. These numbers were confirmed again in text. Right before I was about to drive two hours (4 hour round trip) to finalize the deal, I was told the vehicle had an open recall and could not be sold. I was then assured that the dealership would still honor the $48,950 trade value if I sold them my car directly. Despite these written commitments, the dealership later attempted to reduce my trade value by $5,000 when I received a call from Doris, citing “management review.” Changing the deal after confirming it in writing (and after I rearranged my schedule to accommodate their timeline) is unacceptable and reflects poorly on the professionalism and transparency of the management team. Between the inconsistent communication, reliance on malfunctioning AI systems, lack of follow‑through, and ultimately reversing a confirmed deal by thousands of dollars, I cannot recommend this dealership. More

Service guy was good the the rest not so good as I had to take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix to the issue the recall is to fix the issue not probably fix the issue. More

Lots of inventory to choose from with great prices and they provided excellent service with my new vehicle purchase. they provided excellent service with my new vehicle purchase. More

Carlos my salesman was honest, fast and knowledgeable about the vehicle. Everyone from the service manager to the fiance office was great. I had great buying experience. It won't be the last vehicle I bu about the vehicle. Everyone from the service manager to the fiance office was great. I had great buying experience. It won't be the last vehicle I buy from them. Very professional. More

Transparency and honesty. Alen and Alejandro did a great job at providing me the information I needed to make the right decision Alen and Alejandro did a great job at providing me the information I needed to make the right decision More

Great service department and mechanic service they do a thorough job and pretty quick thanks for a job well done thorough job and pretty quick thanks for a job well done More

Best Ford dealership in central Florida. Michael Jubran is sales is great. Bought two vehicles from him. Michael Jubran is sales is great. Bought two vehicles from him. More

Incredibly kind staff all around. Could not have had a more pleasant or streamlined experience. Stefan and Johnny have the patience of saints and saved us so much hassle. Should’ve be Could not have had a more pleasant or streamlined experience. Stefan and Johnny have the patience of saints and saved us so much hassle. Should’ve been our first stop, won’t make that mistake again. Super appreciate their time and attention to details. Left much happier than we came in, feels crazy to say at a dealership! More