Frank Bitar
Frank Bitar at Greenway Ford of Orlando

Frank Bitar

Service Advisor

Greenway Ford of Orlando

9001 E Colonial Dr
Orlando, FL 32817

4.5
25 Reviews
4.5

25 Reviews

Write a Review

25 Reviews of Frank Bitar

October 20, 2026

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Employee Rating

Wouldn’t explain breakdown of cost and tried to sell something unneeded as well as trying to make me pay for a warranty part over the weekend. Quit trying to take advantage of young college students. Pa More

by cogrl3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 22, 2026

Greenway Ford of Orlando responded

Thank you for sharing your concerns. We are disappointed to hear that your experience left you feeling this way. At Greenway Ford, we believe every guest deserves transparency, honest recommendations, and respectful treatment, regardless of age or experience with vehicle maintenance. Our team should clearly explain all recommended services, associated costs, and warranty coverage before any work is authorized. We take your concerns about unnecessary recommendations and potential warranty charges seriously and would appreciate the opportunity to review what occurred. We never want a guest, particularly a student navigating vehicle ownership, to feel pressured, misled, or taken advantage of. That is not the standard of service we expect from our team. Please contact our Service Guest Relations Manager, Ron Siegel at 407-401 8408, so we can review your visit, address your concerns, and work toward a resolution. Your feedback matters, and we appreciate the opportunity to improve your confidence in our dealership.

September 01, 2026

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Employee Rating

Service guy was good the the rest not so good as I had to take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix More

by Eli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gaudette, Robert Poley

Sep 16, 2026

Greenway Ford of Orlando responded

Thank you for your feedback. While we're pleased to hear your service, advisor provided a positive experience, we're sorry to learn that the recall process did not meet your expectations. We understand how important it is to receive clear explanations and confidence that a recall repair fully addresses the concern. Your comments are valuable and will be shared with our team as we continue to improve communication and the overall customer experience. Thank you for bringing this to our attention.

July 30, 2026

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Great service department and mechanic service they do a thorough job and pretty quick thanks for a job well done More

by rickyolavarria42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2026

Greenway Ford of Orlando responded

Frank and our team appreciate hearing how well our service department cared for your Ford. We’re glad it received thorough attention and prompt service. We look forward to assisting you with future maintenance.

May 21, 2026

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Frank is always prompt courteous and keeps me informed during my services. No complaints with the dealership. More

by Rcombs80
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Recommend Dealer
Yes

March 26, 2026

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Excellent service, wait times were on point and easy to work with. Advisors were really informative. More

by M M
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Poley, Michelle Brau

March 12, 2026

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Employee Rating

They sold me a very expensive warranty that I was told covered scratches. When I asked about a scratch they told it wasn’t covered and would be at my cost. Very disappointing More

by maxschein5
Service Price Transparency
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Recommend Dealer
No

March 09, 2026

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The service was very good, thank you. Pickup and drop on time and very convenient for customers. More

by Relu0
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Recommend Dealer
Yes

Other Employees Tagged: Robert Poley

February 01, 2026

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Employee Rating

I’m very happy with their service. It was very easy to set up appointment. Frank kept me up to date throughout the service. More

by bobcindy
Service Price Transparency
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Recommend Dealer
Yes

December 27, 2025

Dealership Rating
Employee Rating

Repeated failures of the skid plate 5 failures. The car barely crawled out to the customer pickup area before falling apart. Dashboard settings were returned with “Mykey”. All data erased. Thanks More

by mgw525
Service Price Transparency
Workmanship
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Recommend Dealer
No

November 23, 2025

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Employee Rating

I was very satisfied with the service I received from Greenway Ford from the recent VIP service. I had my vehicle picked up by the dealer and returned to my home. It’s worth the price. More

by williewright2169
Service Price Transparency
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Recommend Dealer
Yes
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