Greenway Ford

Terry was very engaging and really took the time to explain all the details about the service I needed on my 2009 Focus. Instead of leaving me hanging about time frames he was honest and took care of w explain all the details about the service I needed on my 2009 Focus. Instead of leaving me hanging about time frames he was honest and took care of what could get done that day. I am coming back to have the rest of my service done. I really appreciated his attention to detail. Terry is definitely a keeper!!! Thanks so much. More

I recently visited Greenway Ford for an issue with my AC I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt on my 08 Escape. Rosie was wonderful and very helpful with the entire process. After the repair, I thought I heard the same issue and brought the car back. Rosie and her co-workers checked out the car but could not duplicate the sound, and apologized for not being able to find out what the issue was. When I picked the car up, I noticed another sound, a rattling sound, but didnt think anything of it. I took the car home, and the sound continued. I phoned Rosie again and told her I was the crazy one with the "imaginary" sounds, and she was great and told me to bring it back in. The car was there for 2 days and yet again, they could not hear the mysterious sound. She called me twice and explained, and I apologized for wasting their time. I went today to pick the car up and Rosie and David explained they listened for the sound numerous times and different ways, but no sound. Low and behold when they brought my car around, it was making the sound - YAY! I told the guy driving the car to stop and don't move! I haven't been so happy for my car to be making a noise. Rosie and David rushed to hear the sound and determined the problem right then and there and had the part changed in less than an 45 minutes. I was so happy they finally heard the noise and didn't think I was crazy. Due to my several trips in to the service department, they were wonderful and didn't charge me for this repair or new part. The car is running great and I was thrilled with their quality of service. I worked for a service department many years ago, and the level of their dedication and understanding was above and beyond what I would have expected. Rosie and David were wonderful and I thank them so much for their assistance. Leslie Kuczynski More

I am takeing the time to do this review because I want your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have be your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have been 100% satisfied with. I bought my new 2007' Expedition four years ago and the overall experiance has been excellent. The salesperson was both friendly and knowledgable. But I must say that the service department and the employees have absolutly been the best I have ever dealt with. They go out of thier way to help and have always delivered my vehicle on time and with no issues or returns necessary. In the last year or so I have been working with your service advisor Kyle Cloud. Again, his attitude towards me as a customer has been extrodianory. I am a business man myself with 258 employees and I know how difficult it can be to find good employees like Kyle. He is an fine example of what "customer service" should be all about. Greenway Ford is fortunate to have team members like Kyle. Thanks Greeway Ford, Russell J. Traficante More

I just took my Ford Edge to Greenway Ford for an out of warranty repair and I have to say the service was fantastic. Expecting a long wait, I had taken a book with me, but they had the vehicle back to me warranty repair and I have to say the service was fantastic. Expecting a long wait, I had taken a book with me, but they had the vehicle back to me in what seemed liked no time at all. I've tried other dealerships in the past but none of them come close to Greenway for service, quality and price. I have to drive past several dealers to get to Greenway but it's always worth it! More

I purchased a new ford focus. My salesperson Richard was patient understanding and not pushy at all. An overall great experience and I love my new car. The facilities are beautiful and everyone made buying patient understanding and not pushy at all. An overall great experience and I love my new car. The facilities are beautiful and everyone made buying my new car both exciting and very very pleasant More

Costumer Services is always great and all of my questions and concerns always have an answer and are easily solve thanks to the employes at Ford...I dont trust anyone else with my vehicle except Ford dealer and concerns always have an answer and are easily solve thanks to the employes at Ford...I dont trust anyone else with my vehicle except Ford dealer the are the best and are very pacient...... More

The service provided by my advisor, Mr. Henry Pimentel, was outstanding and professional. Mr. Pimentel was able to diagnose the issue with my vehicle in a very promptly manner and explained it with great was outstanding and professional. Mr. Pimentel was able to diagnose the issue with my vehicle in a very promptly manner and explained it with great clarity which allowed me to easily decide the best option for my car. Yet, coming from a great customer service dealer such a Lexus of Orlando, I can say I am very satisfied with the service delivered by Mr. Pimentel at Greenway Ford of Orlando. -Maxuel Aragones More

WILL RECOMEND EVERYONE TO THIS DEALER LOCATION STAFF VERY FRIENDLY I'VE BEEN GOING THERE FOR QUIET AWILE, THUMPS UP FOR THIS PLACE SPECIALLY THE PERSON THAT TOOK CARE OF ME DURING MY VISIT, JOSE JIMENEZ VERY FRIENDLY I'VE BEEN GOING THERE FOR QUIET AWILE, THUMPS UP FOR THIS PLACE SPECIALLY THE PERSON THAT TOOK CARE OF ME DURING MY VISIT, JOSE JIMENEZ VERY PROFESIONAL TAKE HIS JOB VERY SERIOUSLY. THANKS. More

Jose Jimenez took care of me in a recent visit. I had a previous problem with the cruise control and needed new tires plus oil and filter change. I still had extended warranty available so Jose worked very previous problem with the cruise control and needed new tires plus oil and filter change. I still had extended warranty available so Jose worked very hard to get the cruise control fixed. It required two visits to get the cruise control fixed, but Jose kept me informed of all the steps and made sure the job got done correctly. The oil and filter change was unenventfull, as usual. When it came to new tires Jose worked really hard to make sure, I not only obtained a great deal but but got the correct tires recommended for my 2004 E-350. Unfortunately two weeks later one of the tires was found flat at the church parking one Sunday. When I took the vehicle to Greenway Jose had one of the technicians inspect the tire. Unfortunately it was not a defect of the tire, but a nail punctured the tire on the inboard side. So the tire could not be repaired. Jose Jimenez, once again, took the time to make sure the proper tire was again installed in the vehicle. This is the fourth time Jose Jimenez has taken care of me. He is by far one of the best advisor Greenway Ford has. I am very happy to have him as my advisor and I will definitely recommend him and Greenway Ford for service. I have been a Greenway Ford customer since June 2001 when I moved to Orlando. I can simply say that when it comes to Ford service Greenway Ford is the best. Respectfully, Jesus R Suarez More

I VIST THE FORD QUICK LANE DEPARTMENT. I SPOKE WITH A GUY NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS V NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS VERY EASY TO WORK WITH.DID NOT TRY TO SALE ME ANYTHING THAT I DIDNT NEED OR WANT.VERY VERY VERY GREAT DEALERSHIP. More