Grapevine Dodge Chrysler Jeep

Richard Hoch was great and provided an exceptional service. They were able to fix the issue immediately and the communication throughout the process was great! service. They were able to fix the issue immediately and the communication throughout the process was great! More

Easy to schedule and completed on time. Terry always takes care of us courteously and professionally. Terry always takes care of us courteously and professionally. More

They had a great selection of new car inventory including the Challenger I wanted. I appreciated the knowledgeable and transparent staff and the easy no- pressure buying process. the Challenger I wanted. I appreciated the knowledgeable and transparent staff and the easy no- pressure buying process. More

The salesperson was the best she went above and beyond our expectations to make sure we were taken care of! our expectations to make sure we were taken care of! More

Heather was Great. ....Never fun to pay for repairs.... but not so bad when you have an advocate like Heather ..... Thanks ....Never fun to pay for repairs.... but not so bad when you have an advocate like Heather ..... Thanks More

Dishonest people - Terrible pricing! Honestly, I will never go back to that dealership. Stay away if you can Honestly, I will never go back to that dealership. Stay away if you can More

Rich is one of the best and most helpful service advisors I’ve ever worked with. He, alone, made me a long time customer. I’ve ever worked with. He, alone, made me a long time customer. More

Dakota did a good job of getting my car serviced in a timely and effective manner timely and effective manner More

I recently had the unfortunate experience of purchasing a vehicle from Grapevine Dodge, and I feel compelled to share my disappointment with the entire process. While the initial interactions were friendly, vehicle from Grapevine Dodge, and I feel compelled to share my disappointment with the entire process. While the initial interactions were friendly, the delivery of promised services and products left much to be desired. One of the notable issues was the inclusion of unnecessary add-ons, such as a GPS monitoring software, which felt forced upon me. Additionally, the protection package was both overpriced and of poor quality. Moreover, hidden fees in the final total seemed designed to diminish the impact of my down payment, leaving me with an unexpected financial burden. In an attempt to give them another chance, I returned to Grapevine Dodge to acquire a bed liner. Unfortunately, what was presented to me was a soiled and sun-bleached insert, with assurances that it would "wash off." Upon closer inspection at home, I discovered missing parts and panels that were not even meant for my truck. This led me to seek assistance from another dealer, who promptly provided me with a brand new and clean set, highlighting the stark difference in service quality. Regrettably, my attempts to address these issues with Grapevine Dodge were met with frustration. Despite making four trips to rectify the bed liner situation, I received no reimbursement, only excuses. This lack of accountability and customer care was disheartening. Subsequently, I decided to take advantage of the free oil changes offered by Grapevine Dodge. However, even this seemingly straightforward service proved disappointing. After dropping off my truck and requesting a wash, I returned to find only one side cleaned, with smears on the passenger side windows and the interior left untouched. This further exemplifies the subpar quality of services provided by Grapevine Dodge. It is evident that the dealership is in need of new management, as every aspect of the chain appears dysfunctional. I strongly advise against purchasing anything from Grapevine Dodge, including using their service or parts. The experience has left me with the impression that the issues stem from the top, as the workers seem genuinely dedicated but are hindered by a lack of effective leadership. In conclusion, I cannot fathom returning to Grapevine Dodge for another vehicle purchase. The combination of being charged top dollar while receiving the lowest possible services is unacceptable. My hope is that potential customers heed this warning and consider alternative options for their automotive needs. More

Richard Hoch was great. He followed up and was always available. Service center was very responsive and they executed my warranty matters perfectly He followed up and was always available. Service center was very responsive and they executed my warranty matters perfectly More