Granite Run Buick GMC Inc

Won't negoiate at all They tried to give me a "great deal" on one of their lender cars so I decided to shop around and I got a better price on a brand new car from O'Reilly They tried to give me a "great deal" on one of their lender cars so I decided to shop around and I got a better price on a brand new car from O'Reilly GMC in Newtown Square!! The salesman I worked with was also very rude when I wasn't happy with the price they gave me and actually hung up on me twice during phone conversations. So happy I was able to take my business elsewhere! More

Fraud Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Medi Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Media, Pa and decided to check out the Graninte Run GMC dealership. I was met with with one of the sales associates (SA). Me and him had hit it off immediately, we were either talking about the Acadia or joking around. In the course of our conversations and the test drive I wanted the Acadia. Originally I was going to finance the vehicle but the SA advised me since I wasn't hands on and obviously wanted the lowest payment per month as possible (sticker price of the vehicle was 44,000). He then explained to me that GMC branch prides itself on returning customers and word by mouth advertising. With that being said he told me I should lease the vehicle and the more money I put down the lower the payment (obviously). And when my three years is up I can buy the car or get a brand new Acadia for the same low payment without putting down any more money. He explained it's like building equity for your car instead of a house. At that time I asked there finance/lease guy and his manager both confirmed it. I desided to put down $10,000 to bring my payment to 344 a month. After the deal was struck me and SA went out for drinks and have been friends ever since. PRESENT: Approximately two months ago I received a phone call from another sales associate, (my friend had to quite for a medical issue around 6 months after I leased my vehicle). I have forgotten his name because he really tried to screw me. He starts off "hi I am so and so" and work for GMC Granite run. He was working at the time so I thought there wouldn't be an issue "BOY WAS I WRONG". When I explained everything to him he said he'll get back to me after he speaks to his manager Mike who was actually the manager on when I originally got my vehicle. I received a phone call from SA two hours later. He stated that his manager told that no such offer was made and unless I have a witness I can't prove anything. NOW I'm furious, so I asked him why is he bringing up the court system, I was met with no response. I then asked him, doesn't my paperwork tell you my pertinent information? Then you should know that I am a police officer, he then was quite. At that time I told him I do have a "Witness", the SA who sold me the vehicle also since he brings up our legal system he should read the definition of FRAUD. He said, "well I am going to speak with my manager and I will call you back. After a few days I received a missed call from the SA, he said on the VM his manager wanted me to come in. Since my question was never answered I did not go up there. On July 25th I received a phone call from Megan who works at Graniterun GMC. Trying to make a story slightly shorter. I explained everything to Megan, she said she would get back to me and I'm still waiting. This is the 3rd review I have ever written in my life the other 2 were of praise to the people who worked the job and the job itself. More

Great Experience! I had stopped at a few dealers before arriving at Granite Run Buick GMC, and they made my shopping experience the best I ever had. It was no hassle to I had stopped at a few dealers before arriving at Granite Run Buick GMC, and they made my shopping experience the best I ever had. It was no hassle to purchase my new vehicle and everything was done in a timely fashion. Best of all is the salesman helped me every step of the way from the initial greet to the tour of the facility. I was able to meet the managers and the owner which was a pleasure. Once my car was ready he helped me step by step pair me and my daughters phone to the car, as well as set up the OnStar in the car and on my phone. Everything went very smooth unlike some previous experiences I have had purchasing a car. Thank you staff at Granite Run for a great experience! Enjoying my new car to the fullest. More

Looking at a new car The salesman had an I don't really care attitude. Offered a lousy deal so I went to Oreilley Buick and bought a new encore within the hour. They were The salesman had an I don't really care attitude. Offered a lousy deal so I went to Oreilley Buick and bought a new encore within the hour. They were great!! More

Best Car Experience My mom bought a Yukon from here last April and because of the amazing service she received from Patrick and the rest of the sales and service team I b My mom bought a Yukon from here last April and because of the amazing service she received from Patrick and the rest of the sales and service team I bought a GMC Sierra there in august. The service you receive is exceptional. My mom mentioned her salesman actually called her last week congratulating her on her 1 year anniversary and helped schedule a service appointment to get an oil change. Customers for life!! More

Excellent Used Car Purchase-Highly Recommended Granite Run Buick made things right on a recent used vehicle purchase. My used car had some minor quirks that I noticed when I brought it home, and t Granite Run Buick made things right on a recent used vehicle purchase. My used car had some minor quirks that I noticed when I brought it home, and the dealership stepped up and took care of everything and put me in a loaner car The GM, Anthony, is exceptional and really takes care of his customers. Kat in service was also wonderful to deal with. I highly recommend Granite Run Buick for both new and used vehicle purchases. They are a family dealership and do not play any games. Have you seen the new Buicks? They are gorgeous and drive amazing, Thank you everyone!! More

WORST EXPERIENCE EVER AFTER WE HAD THE DEAL DONE Our vanity plate was never transferred apparently the tile clerk never checked the box on the MV1. That was on 1/18/16 and now 3/14/16 still hasn't be Our vanity plate was never transferred apparently the tile clerk never checked the box on the MV1. That was on 1/18/16 and now 3/14/16 still hasn't been resolved with the dealership. 1/2 the time I call no one will ever call me back then when they do they blame the state. NO IT'S THE DEALERS FAULT. Horrible customer service after they have your deal done they they don't have to be nice. More

Trustful Service I had to bring my car in right away.Most car places give you a week window to bring it in. But when it comes to Buick GM@Granite Run ,Media they t I had to bring my car in right away.Most car places give you a week window to bring it in. But when it comes to Buick GM@Granite Run ,Media they take good car of you in the service Department. It's a good place to shop and a trused place for your wheels.great job 5 ***** Keep up the good service it shows. More

HORRIBLE. SCAM ARTISTS !! My boyfriend Dominic was thinking about purchasing a used 2014 GMC Sierra truck. It had $50,000 miles. They are nothing but scam artists they let him My boyfriend Dominic was thinking about purchasing a used 2014 GMC Sierra truck. It had $50,000 miles. They are nothing but scam artists they let him take the truck home for the night..we didn't notice until shortly after it had a huge dent/scratch on the front hood/grill/chrome..apparently it is his fault and within 1 hour of taking it home I have a photo that clearly shows there's damage...no way in xxxx he did that on the ride home.....SCAM ARTISTS. We have cameras surrounding our home. I checked...nothing. SCAM ARTISTS. More

service I had my car for a month and my breaks were squealing and my battery was low on my remote, so I called to have it serviced. The service department I had my car for a month and my breaks were squealing and my battery was low on my remote, so I called to have it serviced. The service department was very polite. They arranged for the Shuttle to bring me home until my car was ready. The Shuttle driver was very polite, we chatted like best friends. Sherrif Mosley was the gentlemen that helped me purchase the car I wanted , he seen me at the service department and came out to greet me. They fixed my car with no charge and hassle free. More