I purchased a vehicle from Granite Run Buick GMC about three months ago, it's been in the shop for 2 of the 3 months. Worst car experience I have ever had. I will be contacting an attorney. Steer away from this dealership. They are liars and frauds. Learn from my mistake.

Great dealership… Have bought many vehicles here! Great service dept also! They always try their best to make a deal on the car you want out of their large inventory! Salesperson was very knowledgeable on complicated new GMC. Hummer …. I would highly recommend this dealership!

When I first bought my GMC AT4 in June 2024, I noticed the tailgate speaker wasn’t working. John Leon personally assured me they’d fix it, along with a mirror and a leaky window. Within the first 30 days and even shook my hand on it. I’ve come in five times since then, each time driving an hour and a half, taking time off work and losing money, only to be told the speaker part still wasn’t ordered. While they did have the parts to fix the mirror and the window, the speaker issue was never resolved. Most frustrating of all, John Leon kept telling me the speaker part was out of stock. I finally called the parts department myself as a customer, and they told me the part was actually available. The parts guy was helpful but wanted no parts of the situation, I was transferred to John Leon. I let him know Friday September 19 2025 that the part was in stock and all he needed to do was order it, he assured me it would be done and asked me to come in on Tuesday September 23 2025 at 9:30. Once halfway, I decided to call ahead before driving all that way again, and the parts department told me no order had been placed. I’m sharing this so others know what to expect, and I really hope the team improves their follow-through in the future.”

Don’t sell your vehicle there. They gave us a low ball price saying the used vehicle market is going down but listed way above retail for a used vehicle. They are not trustworthy.

Don't buy there! They don't stand behind their cars. After I brought my brand new $50,000 truck home, I noticed a ding/ chip in the paint. This was less than an hour later. all they would do was touch it up. It looks awful! They will not fix it correctly because they said it costs too much.

Awesome service !! As a single woman dealerships often are intimidating but every person I encountered from the 1st call to my signing for my new car was as pleasant, helpful & encouraging as the next ! Will be back in August for my sons 16th bday & 1st car !