Graham Automall

Steve Manas was very Courteous polite and professional To my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . He was aggressive in a good way aggressively taking care of me and getting me what I wanted and making sure we were taking care of quickly and very professionally! It was a no hassle experience, no haggling back-and-forth he presented me what he had at the best he could do And from shopping around I knew he was giving me a very good deal! The financing was fast easy and a very pleasant experience as well getting me the best interest rate anyone has offered! A1 in my book thank you More

Very bad experience, the dealer gave me a list of repairs needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, l needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, lie. They said interior electronics were in full working condition, lie. I tried to negotiate a cheaper price and the agent said he would take care of it without offering to reduce the price at all. The shadiest car dealership I've ever seen. More

I visited the Graham Automall Ford Service Department today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take the time to answer my questions. Josh and Chelsea both went above and beyond. Josh so kindly printed out a pervious visit's service summary and at check out Chelsea so kindly filled completed "The Works" rebate for me online. I would highly recommend the Ford Service Department at the Graham Automall! More

The service department needs some work. They are slow. It took 2 hours to do a job that should have taken only a few minutes. And, it took them way too long to get us the paperwork after the job was comp It took 2 hours to do a job that should have taken only a few minutes. And, it took them way too long to get us the paperwork after the job was completed. We will go back to the dealership - where we purchased a new Toyota Prius - for future maintenance/service, but are somewhat hesitant to do so. More

I had a whining noise coming from my CTS which I thought for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it wa for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it was the front wheel bearing and it was fixed properly under warranty. He was correct and now is as quiet as it can be and as an added bonus, my car was washed too. They were so very polite to my wife and I. They provided us shuttle service for the day. I couldn't ask for more. More

Excellence has become the standard for the ford service department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we lo department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we love the cars but also the service is fantastic both men behind the counter make you feel like your their number one customer thank you ford of Graham auto mall of Ohio Mansfield More

Most arrogant snotty people I have ever had to deal with. The truck i bought from them decided to break down about a mile from them, so I limped it there and arrived at 5:15 at the service center. At 5:30 wh The truck i bought from them decided to break down about a mile from them, so I limped it there and arrived at 5:15 at the service center. At 5:30 when someone finally showed up they said oh we close at 5:30 but you can come back on Monday! I explained what happened and he still insisted that I come back. After about 5 minutes of going around with this fool he asks for my name. Well he says is____ your dad? Yes why? We worked together for years ect. Well the jerk tried being a friend now but it was too late. Every time I have had to deal with them I was treated like it was a huge inconvenience to them... HELLO IT'S YOUR JOB PEOPLE! If it wasn't for people like me buying vehicles from you or no problems with them you wouldn't have a job! Never again will I be treated as an inconvenience. Looks like I will buy my next truck elsewhere More

My husband an I visited this dealership since they advertise on TV, what they don't advertise is the salespeople are lazy country butts that are dragging that dealership down. we were looking for a ve advertise on TV, what they don't advertise is the salespeople are lazy country butts that are dragging that dealership down. we were looking for a vehicle for over 15 minutes. There were 2 salesman in the office and they were talking. They did not even walk out the door to greet us or even ask if we needed assistance. I thought car dealers want to make money. Maybe this is just a good ole boys dealership and not open to the public. I have never seen such terrible service in my life by a car dealer. Needless to say we went to another dealer who actually wanted to sell cars and we purchased from them. Graham on 4th should probably close down if you ask me and MANY others who have dealt with them. More

Sorry can't remember the names of people I worked with that day, but my appointment was Wed. Jan. 2, 2013 and they were all very nice and efficient, right down to the driver that took me to Menards while that day, but my appointment was Wed. Jan. 2, 2013 and they were all very nice and efficient, right down to the driver that took me to Menards while they worked on my car. Very satisfied as usual. Sorry this is the first time I've ever taken the time to complete one of these. Steve & Mindy Lamontagne More

This is one service department that can be trusted. The folks there: the person who makes the appointment, the one who checks the car in, and the gentlemen who wash/dry the car, and the cashier are all exc folks there: the person who makes the appointment, the one who checks the car in, and the gentlemen who wash/dry the car, and the cashier are all exceptionally nice and CARING. They make sure to communicate and treat customers with utmost respect, while showing some personality that goes beyond just "business." More