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Graham Automall
Mansfield, OH
49 Reviews
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49 Reviews of Graham Automall
August 29, 2021
This dealership has been ripping people off for years. By far the most expensive service dept I have ever dealt with. The latest scam I ran into was they want to charge me $130 to replace a 1x8 in plastic st far the most expensive service dept I have ever dealt with. The latest scam I ran into was they want to charge me $130 to replace a 1x8 in plastic strip that covers the channel where a luggage rack would go. Car is 3 years old! Should not have came off anyway. That piece has to take less than 5 mins to install. Please beware and if you have some time, take the trip south to Columbus for all your car shopping. Will save thousands. More
by Doug
Employees Worked With
Adam, Sue Yeager
December 22, 2020
Our new truck is what we have waiting on for months..the price was right and the financing ever better.. F-250 is probably the best truck out there.. price was right and the financing ever better.. F-250 is probably the best truck out there.. More
by guercioric
Employees Worked With
Sue Yeager
April 22, 2020
Lack of communication internally. Was told I would have a loaner car while recalls were preformed. Show up, no loaner. Was asked if I asked for a loaner. Blamed it on covid19, no need to notify a person abou loaner car while recalls were preformed. Show up, no loaner. Was asked if I asked for a loaner. Blamed it on covid19, no need to notify a person about their "changes". Got a call the day before to remind me of appointment but no notification of no loaner vehicle or shuttle service. This is the second time Graham Automall has inconvenienced me and it will be the last. Customer service is nonexistent... will never buy a vehicle from this location again. More
by Shane Caudell
Employees Worked With
Ally, Sue Yeager
July 31, 2019
Chevrolet Service Advisor The Chevy service advisor Tim was very prompt, kind and kept me in the loop when I had my truck there for service. There are other advisors there that The Chevy service advisor Tim was very prompt, kind and kept me in the loop when I had my truck there for service. There are other advisors there that should shadow him and learn how to provide excellent customer service. More
by TG
Employees Worked With
Tim
May 10, 2019
Overpriced cars cheat you on your trade in Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else the Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else they treat their hard working employees like trash especially the ones who wash the new cars and do all the real work I wouldn’t want to even work for them if I were those guys More
by Carguy216419
Employees Worked With
Sue Yeager
April 29, 2019
Never again We purchased $40,000 vehical, day 1 we should have known. The rear door had a dingy we asked that it be fixed. Final after a huge debate (should have We purchased $40,000 vehical, day 1 we should have known. The rear door had a dingy we asked that it be fixed. Final after a huge debate (should have been a no brainier) had a lot of tire issues especially we the new stems. We got tired of paying $100 plus over and over finally made them put in a regular stem. We wrecked the vehicle, the vehicle detect system had worked till the accident. I have the vehicle back at service because while we had it here getting the body work and system fixed. They didn't fix all the damage missed the whole rear quarter panel and claimed the surround protection system was working. Surround system wasn't and after a week of having to wait for another appointment, Mike try's to tell the system isn't working because of the surround system? I said it's been working for months....months and hadn't stop till we were sideswiped in an accident. They argue over everything and fix nothing. Never again More
by Kangeryder
Employees Worked With
Mike
April 21, 2019
Absolutely Aweful I bought a Chevy Avalanche from this place 4 or 5 months ago for $9,000. in the short amount of time I have had it. I have had to change the Muffler, I bought a Chevy Avalanche from this place 4 or 5 months ago for $9,000. in the short amount of time I have had it. I have had to change the Muffler, Alternator, U joints, I am currently getting a new transmission put in it. Also when I bought it I was promised a free oil change and they would not give it to me. Which to me is the LEAST they owe me. In saying that this is by far the worst place I have ever bought something from. They do not care about there customers and only care about the money. If I were any of you I would not go to this place to buy a used car. More
by N1Sites
Employees Worked With
Nick, kelly
August 29, 2018
A Completely Satisfied Customer I was completely satisfied with Tim Sexton and the entire dealership. My husband and I have purchased a number of vehicles from this dealership, and I was completely satisfied with Tim Sexton and the entire dealership. My husband and I have purchased a number of vehicles from this dealership, and we would not think of dealing with anyone else. We would buy from this dealer, regardless of the brand they sell. More
by notinterested
Employees Worked With
Tim Sexton, Chris Graham, Doc Stumbo, Ken Williams and numerous unnamed individuals
June 15, 2017
Bad Business.. I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep went through numbers etc..credit well over 700 (lowest score) everything set to head the distance to the pathetic dealership on Sat when I asked if they had one a little closer..I was then told there was one under a differ name (Dutros) in the city I live in..they told me to contact that dealership (I did immediately after we hung up) & they would work w/this dealership & arrange for someone to pick the jeep up & deliver to the dealership in my city..everything set..went to the dealership in my city very next day they evaluated my newer vehicle which is super clean inside out & loaded..I needed to leave to go back to work after (they already was aware) & the salesman was going to call me w/in an hour or so whereas he could finish the numbers & we could get deal done..at the end of the day I get a call no mess..next day I called & was told they sold the jeep!!!!!! I could not believe!!!!! I suppose they did me a favor as I would not want to give my business to such a Dirty Underhanded Unprofessional Dealership!!!!! I will take my business & be sure to tell others elsewhere to a dealership who respects who is honest & who still believes in helping people w/good customer service!!!!! Read the reviews people perhaps if I did this would never have happened to me!!!! More
by beckee615
Employees Worked With
Josh
