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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
2,715 Reviews

2,715 Reviews of Gosch Ford Temecula - Service Center

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April 30, 2019

Service delivered as promised at reasonable price. Needed plugs replaced on a 2006 Ford F-150. Shopped around. Spoke with Cameron at Gosch Ford. Dropped off the vehicle, got a shuttle ride to my nea More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan (shuttle driver)
April 29, 2019

Left the old part under the hood and didn't finish the job Got a vapor regulator changed out. The old part was left on the radiator and the new part wasn't even bolted down all the way. It's ok though, I dis More

by LostBoyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can't remember
Apr 29, 2019 -

Gosch Ford Temecula responded

My apologies that your experience was not 5 STAR worthy. I am having difficulty determining the necessary repairs we were doing for you, as I am unfamiliar with what a "vapor regulator" is. I want to discuss things further with you, so that I may help you, and your situation. Please call me at your convenience 951.699.1302, Grant Bell Service Manager

Apr 30, 2019 -

LostBoyG responded

9usa-9G866, my apologies, it was a vapor canister purge valve.

April 26, 2019

Great customer service After 15yrs of service with ford, Kenn Olsen has by far been the best service advisor hands down. Kenn is always on top of his game making sure that h More

by Fnguyen231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Kenn is a valued member of our team! Jason Noble, General Manager

April 26, 2019

KENN OLSON VERY HELPFUL I called Kenn to tell him that I had lost my Owner's Manual for my car, and to ask if he could tell me where I could get a replacement. He said that More

by Anncam12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

Kenn is a valued member of our team – we're glad that he was able to assist you. Jason Noble, General Manager

April 23, 2019

Another Good Visit Gotta say, paying my service bill is never at the top of my fun list, BUT, I met Erica today at the Gosch Ford and she had such a great personality, i More

by admorga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Ferreira, Erica Cadena
Apr 26, 2019 -

Gosch Ford Temecula responded

Thank you for your business. We look forward to serving you again in the future! Jason Noble, General Manager

April 22, 2019

Great customer service Kenn Olson helped me with my car, and he was so helpful and went above and beyond to make sure everything got taken care of. I had a time restraint, a More

by emily143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Glad to hear everything was handled smoothly. Jason Noble, General Manager

April 22, 2019

Kenn in Service I do all of my service through Kenn at Gosch Ford. I never have a problem scheduling with him and he is always up front and honest with me about what More

by Sbailey727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Appreciate the recommendation. Jason Noble, General Manager

April 20, 2019

Thanks Ken for making sure to find the issue with my truck Thank you all again for your help and following up timely! The second visit definitely helped! The service department worked well to fix my issue More

by Msbillman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Cadena
Apr 26, 2019 -

Gosch Ford Temecula responded

Thank you for the feedback. Jason Noble, General Manager

April 18, 2019

Mrs.Heredia Everyone here are really nice and welcoming. I always have my service done here they’re very fast, get back to you right away if you need anything. More

by Luvmyford16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to provide this excellent feedback! Jason Noble, General Manager

April 18, 2019

Service Dept. Awesome From start to finish Samantha and the technicians are great in every aspect. Busy place but the service is worth the wait. Thank you Samantha! More

by B,Ezzell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Cadena, Pablo Pastrana
Apr 29, 2019 -

Gosch Ford Temecula responded

Greatly appreciate the kind words! Jason Noble, General Manager

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