Rachelle Long

I purchased a truck here and immediately had to have it in multiple times in the first few months. The service advisor was horrible a communication. Multiple trips there to resolve issues. Fast forward to in multiple times in the first few months. The service advisor was horrible a communication. Multiple trips there to resolve issues. Fast forward to now, I scheduled a mobile service request for another vehicle and I get a window for my scheduled service between 11:30-6pm worse than the cable company time frame. No big deal I’ll stay home. Then get a text your arrive will be at 12:30. Great! Well 12:30 comes a goes. I give it time, things happen. Well at 4;45 I call to find out what is going on. gosch tells me I don’t have an appointment. I read off the texts that I received and ask how is it possible your “system” is sending text but you don’t see. I spoke to the service director, she was nice and explained that the system is new and they are still learning it. She offered to help and get the vehicle in tomorrow. Unfortunately, I’m taking the vehicle out of town and the purpose was to have it serviced before I left. Unfortunately this dealership has a poor track record of communicating with its customers. I will never purchase a vehicle from them again nor, have any of my vehicles serviced with them. Such a shame that companies like this care so little about our time. More

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The service dept were phenomenal and worked with urgency to diagnose and fix my problem with my vehicle. Thank Samantha! to diagnose and fix my problem with my vehicle. Thank Samantha! More

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Service is top notch! Always going out of the way to take care of their customers. Always going out of the way to take care of their customers. More

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Kenn Olson and Rachelle Long have been my service advisors for decades. Rachelle was my advisor when she was working for Lake Elsinore Ford. The two of them are literally one of the reasons that I on advisors for decades. Rachelle was my advisor when she was working for Lake Elsinore Ford. The two of them are literally one of the reasons that I only buy Ford vehicles. Great people, great service! More

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This is my 3rd vehicle purchase with this dealership. Even if I move out of state, I would come back to this dealership just for the experience. The transparency they provide and the way you feel like fa Even if I move out of state, I would come back to this dealership just for the experience. The transparency they provide and the way you feel like family when working with them gives me all the trust and confidence needed to make a big buying decision. 10/10 would recommend to anyone. More

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Incredible Customer. Service!! The way I was treated is the way everyone wants to be treated. Special thanks to Rachel and her team!!! I hope you all get what you give!!!! Service!! The way I was treated is the way everyone wants to be treated. Special thanks to Rachel and her team!!! I hope you all get what you give!!!!🙂 More

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I have been going to Gosch Temecula Ford. Since 2014. The service has always been very good. I will continue to have my Mustang service here. Since 2014. The service has always been very good. I will continue to have my Mustang service here. More

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If you read my previous review you would know the issues I had with Gosch. It started with the turbo, then a crack in the manifold, then excessive oil in the drip pan. I appreciate they reached out to me to I had with Gosch. It started with the turbo, then a crack in the manifold, then excessive oil in the drip pan. I appreciate they reached out to me to resolve all of these issues. The communication and the work was outstanding. I appreciate Chris and his involvement and Rachelle and her communication and Chas for reaching out and listening to my concerns.. Thank you Gosch Team for being there when it mattered most! I will continue to bring my truck to you. You have earned my trust and respect. More

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I have known Ken Olsen for 26 year as a service advisor, He is very knowledgeable and is a man of honor. He is the why I continue to be a Gosch Ford customer. With the overall hospitality and family enviro He is very knowledgeable and is a man of honor. He is the why I continue to be a Gosch Ford customer. With the overall hospitality and family environment of Gosch Ford. Ken is always in a good mood and willingness to provide guidance and service with a smile. I will continue to be a Gosch ford customer. Thank you Ken and Gosch Ford. God bless Gosch Ford. More

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The only issue I had was it took Ford corporate two months to OK the #Warranty work once forward. Temecula receive the OK. It took five days to complete the work. months to OK the #Warranty work once forward. Temecula receive the OK. It took five days to complete the work. More

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