Gosch Ford Temecula - Service Center

105000 miles service Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here since the time I bought the car. More

Recall work = no income = no courtesy = no repeat business +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment ex +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment experience. I asked for the 'first morning appt in Temecula on x date for 3 recalls on my make/model/year vehicle. I will wait for my car.' 'What's your VIN number?' That's not a number I have memorized. She did find that my vehicle had been serviced. Then I had to repeat what I needed. Then again. And restate that I would wait, not take a shuttle home. -1 star = I arrived early for the 0715 appt. Unsure which 'line' was appropriate to park my vehicle, I opened the service area door to ask. WE'RE NOT OPEN YET! I hadn't said a word yet it warranted being barked at David Sanchez. I turned around and went back to my car, having never said a word. A young woman came by about 20 min later, checked my name from the appt list, told me to leave my keys in the car and see David Sanchez. Oh, yeah, Mr Barks A Lot. -1 star = An excuse disguised as an apology. I walked into the service area again. A couple were speaking with another service person and blocking the passageway so I waited quietly. David Sanchez walked over and said he could help me. I excused myself and went to his cubby. I did not make eye contact. 'Sorry, I snapped at you. Most people yell at us for not being open before 7am.' I said nothing and did not make eye contact. His computer stated 1 recall. No, it's 3. Did you want a car wash? No, thank you. And I can arrange a shuttle to take you home? No, thank you. It's going to be 3-4 hours. I'll wait. Are you sure? I looked at him and replied, 'In my experience with dealers, if you go home, they call you at 4pm and say the work couldn't be completed that day and they keep the car overnight. I'll wait here.' and looked back down. As always there are signatures, and he acted irritated that I reading them before signing them. I stayed in the waiting room as I watched my car inch forward in the line. Approx an hour later, it was moved - I suppose - into a work bay. The tv and music were too loud to work and it was too hot outside so I moved to a small table in the showroom. Around 0930, David Sanchez approached me with 'Mrs...your vehicle is ready.' I read the paperwork, signed it and asked where my car was waiting. 'It's right outside. The keys are inside.' It was outside alright. Behind 4 other cars with no drivers. Do I sit and wait? Do I back-up in crowded area with people who are not looking? The young woman came over and offered to move it. I thanked her and she did. There is one open 'lane'. As I turned a food truck headed down. I stopped and it kept moving forward so I backed up. I can't move right, left, backwards or forwards. The young woman saw the issue and motioned for the food truck to back up so that I could leave. I waved a thanks to her and left the dealership. I get it. There's no income on recall work. It *is* an opportunity to make a customer feel welcomed and plant the seeds for longer relationship. Evidently, that doesn't apply to women or seniors. I'll continue getting my regular service at my local mechanic who knows me by name, is happy to see me and goes the extra mile to make sure they get repeat business. My mechanic also got thank-you donuts this morning because yesterday was awful. More

Rachel le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always be le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always being spot on Rachelle keep up the amazing work. More

Kenn Olson, Service Advisor I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the ba I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the battery replaced about a month ago. I was in and out in about an hour and a half, with an oil, filter, lube, and a car wash. My family has been coming to Gosch before it was Gosch and been taken care of by Kenn for years. More

Outstanding service Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would li Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would like to thank you More

Rachelle Long is the GOAT (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry everyone else. Her customer service is the best we've ever had, for anything. She's professional, reliable, friendly, has unsurpassed attention to detail... there aren't enough good things we can say about her. As long as Rachelle works there we'll be in a Ford. Thanks again Rachelle! More

Service Department Gosch Ford Temecula's Service Rep, Rachelle Long, is why we give a 5 star rating. Not only is she professional but she treats every customer as if t Gosch Ford Temecula's Service Rep, Rachelle Long, is why we give a 5 star rating. Not only is she professional but she treats every customer as if they were family. She never stops! Gosch is very fortunate to have her working for them. More

Very quick service The two times that I have been here I have gotten out of here within 2 hours of the time I was expecting to be here. My time is very important to me. The two times that I have been here I have gotten out of here within 2 hours of the time I was expecting to be here. My time is very important to me. Thanks Cameron for all the time saving and Nick for the gift card. More

Exceeded Expectation The customer service Cameron Foster and mechanical skills of the auto techs at Temecula Ford greatly exceeded my expectations! I took my 2003, Ford Ex The customer service Cameron Foster and mechanical skills of the auto techs at Temecula Ford greatly exceeded my expectations! I took my 2003, Ford Explorer Sport Trac to Gosch Ford Temecula for an engine replacement. When the job was done, I anticipated my truck to run well; but, I did not expect it to run like it did when I first drove it off the lot 16 years ago! The engine purrs; no more shaking during idle, the clutch is smoother, horsepower restored. Cameron’s customer service was exceptional! Cameron was in consistent communication with the Ford auto techs and me throughout the entire process. Through voice message and text (yes, text) he consistently kept me updated on the progress of my truck. His knowledge in mechanics also appreciated. If you want the job done cheap go to another auto shop. If you want it done right the first time, take it to Gosch Ford Temecula. Thank you for my new truck Gosch Ford Temecula! More

Thanks Kenn Olson! I have worked with Kenn for a number of years across a number of personal and company vehiles. He is the best at communicating and trust his suggesti I have worked with Kenn for a number of years across a number of personal and company vehiles. He is the best at communicating and trust his suggestions / recommendations. Thanks Ken for all you do! Your the best! Give this man a great review and salary increase, he is vital to service experience at Gosch! More