Gosch Ford Temecula - Service Center

Once again Gosch Ford has exceeded my expectations for service experience. I had a difficult case of low idle (200 rpm) under load in stopped traffic. I assumed it to be a vacuum leak as the idle would dr service experience. I had a difficult case of low idle (200 rpm) under load in stopped traffic. I assumed it to be a vacuum leak as the idle would drop when shifting into park in stopped traffic with brake peddle pressure and air conditioing on. Samantha did not rush my explanation and worked with the technician to sort out the diagnostics needed. What a pro she is. Seems it was a dirty throttle body and computer resetting from recent battery change. My hats off to Samantha for her audomotive and great communication skills. More

Took my car in for service and I couldn't be happier. Kenn Olson the service writer was extremely helpful. As a matter of fact, everyone that I had contact with was friendly. In my opinion, this is the w Kenn Olson the service writer was extremely helpful. As a matter of fact, everyone that I had contact with was friendly. In my opinion, this is the way a business should be run. Thanks again, Arvel. More

Always have been very helpful for any of my car needs. All the associates I've come across have been so nice and the dealership is very clean. All the associates I've come across have been so nice and the dealership is very clean. More

My expedition is in professional hands for service. Joseph and his staff go over and beuond. The records on my expedition are well kelp. Joseph and his staff go over and beuond. The records on my expedition are well kelp. More

Repairs are always super quick. The service tech are always friendly and professional. Will return. The service tech are always friendly and professional. Will return. More

It was good , employees very kind, the only think I was concerned about it was the waiting time it took me almost 2 hours to get fixed even with appointment, other than that everything was fine, thank you concerned about it was the waiting time it took me almost 2 hours to get fixed even with appointment, other than that everything was fine, thank you so much. More

Truck was towed to dealership because the Key had stopped interfacing w/our 2012 F250. Truck had zero other issues. Been well maintained. It is well documented on Ford forums that the key issue is a well kno interfacing w/our 2012 F250. Truck had zero other issues. Been well maintained. It is well documented on Ford forums that the key issue is a well known problem. Joseph called to tell me the TCP unit was faulty and needed to be replaced. I told him I would want the old parts. I asked about the key, he said it wasn’t working because tcp unit was bad. He said that the key would get programmed to the new tcp unit. I reminded him again to give me the old tcp parts. Joseph then calls me and tells me the truck key is bad and I will need to purchase a new key. I get frustrated and told him I knew that was the original problem. Joseph said he would make sure to not charge me any extra and that the bill would basically be the same price. WHAT?.. I pick up the truck today and my fuse panel is open on the passenger side of the truck and my mat folded in half.. I ask one of the techs to please fix it and he tells me, my technician will have to do it.. great customer service.. not! I wait another ten minutes for my tcp part and shocker Victor(customer consultant) can’t find it. Tells me he went through Joseph’s old parts but can’t find the tcp unit.. Do you wonder why people don’t trust dealerships? Possibly the tcp unit was bad but not providing the customer w/ parts from their own truck, that they specifically requested to receive is shoddy business practices. So I have no idea if a new tcp unit was actually put in or not..? I was probably overcharged by $300+ because I’m pretty sure all I needed was a key… More

Samantha Masuguchi, Service Sales Consultant has always given us the best service possible throughout the 10+ years we have been customers. SUPER!! She always addresses our needs with care and proficien given us the best service possible throughout the 10+ years we have been customers. SUPER!! She always addresses our needs with care and proficiency. She is professional in her approach to our particular issue while explaining the procedure of the service and answers any questions we may have. Samantha always meets our needs! More

Kenn Olson helped me w/ service on my new Ford Transit 350HD van. He communicated how long the service would take, lemme know when it was due for another service. Thanks Kenn...like Arnold said: I'll be b 350HD van. He communicated how long the service would take, lemme know when it was due for another service. Thanks Kenn...like Arnold said: I'll be baaaack More