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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.6
774 Reviews

774 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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August 23, 2024

Assessed car problems in a matter of two hours; received call they couldn’t find problems. Unsure if it was actually checked because still having same exact issues with sunroof where it vibrates when closin More

by PELOZA79
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Kallas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Roy Reger Service Manager 414-327-6000

August 23, 2024

The service was great. Would keep coming back with how good I was treated by their team More

by KCLSCHAWHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Kallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Reger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 23, 2024

We wish to have our Lincoln serviced by a Lincoln dealer and Gordie Boucher is the closest dealer. More

by Hjacoby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

August 23, 2024

Best service ever. They picked my car up, fixed the tire, washed and vacuumed the car and delivered it back to us. More

by Leereger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Kallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Reger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

August 21, 2024

Very nice dealership & comfortable waiting room. Roberto was super friendly and answered all my questions. More

by Hernandezj9561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thank you! Roberto and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

August 21, 2024

The dealership was very knowledgeable and knew about the making and model on the vehicle that I purchased More

by TEDDY3AND4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 20, 2024

I’ve always been treated in a professional and polite manner. From the sales people to the maintenance people, they have brought much credit up upon themselves and the dealership. More

by JKLOPP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Loth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 20, 2024

Great! I'll be back for my next Lincoln, though this one should last for quite a while. More

by RICKOREMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Aug 21, 2024 -

Gordie Boucher Lincoln of West Allis responded

Rick, Thank you so much for your kind words for Roberto and Nick, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

August 19, 2024

All of my recent work was completed on time along with a car wash. I continue to bring my work to Boucher More

by Jspurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Kallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Reger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

August 19, 2024

Not the greatest customer service. High are high and things should have been caught when I was in for an oil change. Got charged $200 for going back over what was done 2 weeks prior. T More

by Winkiejake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Reger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger Service Manager 414-327-6000

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