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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,312 Reviews
Call Service Center (262) 697-0700

1,312 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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June 27, 2025

Good customer service, excellent service from the mechanics, able to provide excellent service when needed More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tood Grubb
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Jun 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received good customer service and excellent work from our mechanics. At Gordie Boucher Ford of Kenosha, we take pride in being there when you need us most and delivering reliable, top-quality service every time. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

June 26, 2025

IT WAS A EXCEPTIONAL EXPERIENCE FROM THE START TO THE FINISH. I HAVE NEVER EXPERIENCED ANYTHING QUITE LIKE IT. THEY EVEN HAVE HOMEMADE DESSERTS. More

by bryantcriswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear your experience at Gordie Boucher Ford of Kenosha was exceptional from start to finish. We love creating a welcoming and memorable environment for our guests and yes, the homemade desserts are a fan favorite! We truly appreciate your kind words and look forward to providing you with the same outstanding service on every visit. Sal Pappalardo General Manager

June 26, 2025

Great new facility and customer service. Love the tire thread feature automatic when you roll in the service area. More

by Kaukitela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Childs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad you’re enjoying our new state-of-the-art facility and the exceptional customer service. The automatic tire tread reader is one of our favorite new features too it’s a quick and easy way to ensure your vehicle stays safe on the road. We appreciate your support and look forward to serving you again soon at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

June 25, 2025

Very happy with the service I received and the motivation to get my issue fixed More

by gessert84.sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear you were very happy with the service and appreciated our team’s motivation to get your issue resolved quickly and correctly. At Gordie Boucher Ford of Kenosha, we’re committed to going the extra mile for our customers. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager 262-697-0700

June 24, 2025

Clean. Service Technician friendly. All staff is always courteous. Everyone shows pride to work there. More

by IRMAG47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words and 5-star review! We're glad to hear you found our facility clean, our technician friendly, and our entire team courteous and professional. At Gordie Boucher Ford of Kenosha, we take great pride in what we do, and it means a lot to hear that it shows. We appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

June 22, 2025

I made an appointment for an oil change about 2 weeks before my appointment. Simple oil change. Didn't have the parts for the oil change. It took an hour and 45 minutes to get the oil change done. Unacce More

by FREDWEXELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Gordie Boucher Ford of Kenosha responded

Hello Fred: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Belal Barakat Service Manager 262-697-0700

Jun 22, 2025 -

FREDWEXELBERG responded

Sure anytime.

Jul 04, 2025 -

FREDWEXELBERG responded

Part of the issue was not having the oil filter in stock. But I made the appointment two weeks before the actual oil change. The parts dept dropped the ball. I thought with a new building the service issues would disappear but I was wrong.

Jul 04, 2025 -

FREDWEXELBERG responded

Sure call me anytime.

June 21, 2025

Much better than others I would recommend to any of my family or friends Good bye More

by FRANK.DECKER
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
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Jun 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re so glad to hear that your experience at Gordie Boucher Ford of Kenosha was better than others you've had. Your recommendation to family and friends means the world to us. At Gordie Boucher Ford, we pride ourselves on delivering outstanding customer service and a stress-free car buying experience. Thanks again for choosing us – we look forward to seeing you again in the future! Sal Pappalardo General Manager

June 21, 2025

Always get a person on the phone with minimal waiting. Courteous and professional Service reps are able to answer questions and keep us updated. Video updates they send are informative. More

by feldpauschac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that our courteous and professional service team is meeting your expectations. The video updates are just one way we aim to keep you informed and confident in the work being done. At Gordie Boucher Ford of Kenosha, we’re committed to clear communication and exceptional customer care every step of the way. We appreciate your trust and look forward to your next visit! Sal Pappalardo General Manager

June 21, 2025

A great first experience! On-time, thorough, courteous. Valet services are great, and one of the reasons why I chose them. More

by Pville44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad your first experience with us was a great one, on-time, thorough, and courteous is exactly what we aim for. We're especially happy to hear that our valet service made a positive impression and helped make your visit even more convenient. We appreciate you choosing Gordie Boucher Ford of Kenosha and look forward to serving you again in the future! Sal Pappalardo General Manager

June 21, 2025

Great customer service and return the vehicle nice and clean Great price and very happy either way the service More

by durban9288
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear you received excellent customer service and that your vehicle was returned nice and clean. Providing quality service at a great price is what we strive for at Gordie Boucher Ford of Kenosha, and we’re so glad you’re happy with the experience. We appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

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