Bradford Titone
Bradford Titone at Gordie Boucher Ford of Kenosha

Bradford Titone

Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.6
389 Reviews
4.6

389 Reviews

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389 Reviews of Bradford Titone

June 08, 2026

Dealership Rating
Employee Rating

I contacted them about an issue I had with their service. A bolt head got stripped and I'm still waiting to hear if they're going to do anything to fix it. I never heard back from Bradford. Someone else said More

by RUMME
Recommend Dealer
No

Other Employees Tagged: Bradford Titone

June 06, 2026

Dealership Rating
Employee Rating

We were kept informed on our vehicle repair,delivery of our Ford edge was awesome More

by mbethke0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Gordie Boucher Ford of Kenosha responded

We’re delighted you felt kept in the loop during your Ford Edge repair and that pickup went smoothly. Thank you for choosing us and we look forward to serving you again. Sal Pappalardo General Sales Manager 262-697-0700

June 04, 2026

Dealership Rating
Employee Rating

I have no issues with Bradford or the service department. The sales department was absolutely the worst I've experienced. I was treated poorly, mislead, and had items from my new vehicle thrown away. This is More

by WICKETTS
Recommend Dealer
No

Other Employees Tagged: Bradford Titone

June 03, 2026

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Employee Rating

Had some recalls taken care of. I especially liked the car pickup and return! A scratch had occurred during service but was repaired (awesome job!). A big thank you to Bradford for More

by nlgregorich1
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone

Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear your recall repairs were completed successfully and that you enjoyed the convenience of our Pickup & Delivery Service. Making vehicle service as easy and hassle-free as possible is something our team takes great pride in. We also appreciate your understanding regarding the scratch and are happy we were able to make things right. It’s great to hear you were pleased with the repair and the way Bradford took care of you throughout the process. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future Ford service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

June 01, 2026

Dealership Rating
Employee Rating

Great service writer keeps you well informed of what's happening. Keeps you up updated and available on parts and call you when it's ready. More

by BLZDBOY
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone

Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford kept you well informed throughout the service process. Clear communication, timely updates on parts availability, and keeping customers informed every step of the way are exactly what we strive for in our service department. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

May 31, 2026

Dealership Rating
Employee Rating

I was very satisfied with professional and quality experience. Customer service was excellent and noteworthy. More

by VEANESSAWILLIAMS
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone

Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford provided a professional, high-quality experience and that our customer service stood out during your visit. Delivering excellent service and making sure every customer feels valued is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

May 20, 2026

Dealership Rating
Employee Rating

You work hard at being barely average in service and value. Seems the goal is to be just good enough More

by jvhodshire
Recommend Dealer
No

Other Employees Tagged: Bradford Titone

May 25, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the feedback, Bradford. I’m sorry to hear your experience left you feeling this way, as that is certainly not the standard we strive for at Gordie Boucher Ford of Kenosha. We work hard to provide professional service, strong value, and an experience that exceeds expectations, so I appreciate you taking the time to share your honest perspective. Feedback like this helps us continue improving both our processes and customer experience. If you’re willing, I’d appreciate the opportunity to learn more about your visit and see if there’s anything we can do to improve your experience moving forward. Please feel free to reach out to me directly at your earliest convenience at sal.pappalardo@boucher.com. Sal Pappalardo General Manager 262-697-0700

May 07, 2026

Dealership Rating
Employee Rating

Everyone was friendly, accommodating and efficient with excellent communication. Everyone from Bradford to the porter who brought my truck from the lot was friendly, accommodating and efficient with excell More

by doug.bergstrom
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone

May 09, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, Doug, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear every part of your experience from Bradford to the porter team was friendly, accommodating, and efficient. Providing excellent communication and making sure every customer feels taken care of is exactly what we strive for every day. Thank you again for your kind words and your trust in our team. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

May 06, 2026

Dealership Rating
Employee Rating

Barely anyone working in the service department and I didn't get decent details after the inspection. More

by modanielle52
Recommend Dealer
No

Other Employees Tagged: Bradford Titone

May 09, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you bringing this to our attention. I’m sorry to hear your experience did not meet expectations. Clear communication and making sure customers fully understand their inspection results are both very important, and it’s disappointing to hear you left without the level of detail you should have received. We also understand how staffing and wait times can impact the overall experience, and we’re continuously working to improve both efficiency and communication within our service department at Gordie Boucher Ford of Kenosha. I would appreciate the opportunity to learn more about your visit and see how we can improve moving forward. Please feel free to reach out to me directly to sal,pappalardo@boucher.com at your convenience. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

May 01, 2026

Dealership Rating
Employee Rating

Great dealer to do business with I have purchased 2 vehicles this year and both experiences were great and service was outstanding More

by james martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terryn Clemmensen

May 04, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. Earning your business for two vehicle purchases this year means a great deal to us. We’re glad to hear both experiences were great and that our service stood out. It’s great to know Bradford and Terryn took such good care of you, we’ll be sure to share your kind words with them. Thank you again for your trust and loyalty. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

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