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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,368 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,368 reviews

December 18, 2024

Very good service even though I didn’t have an appointment they got me in and done More

by Joe.gormley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Joe, thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

December 14, 2024

Excellent service and treated us with respect. Will be sure to come back again. Thanks More

by JOHN.BINDER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Brasted
Dec 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Here at Gordie Boucher Ford Lincoln of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, John, and it was a pleasure having you at the dealership. We appreciate your review! Chris Flynn General Sales Manager 262-338-3379

December 14, 2024

Terrible service. Ignore's my phone calls and put me on hold for 10 minutes. Horrible customer service. More

by PPORTERHOUSE1
Recommend Dealer
No
Employees Worked With
Tyler Howey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Howey
Dec 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We apologize for the experience you've had and the issues with communication. It's obviously not how we want this process to go for our customers. Can you please provide the contact information used for this purchase in order for us to look into this? We look forward to hearing from you soon. Joe Hohmann Service Manager 262-338-3379

December 13, 2024

Ralph was a pleasure to work with and made not only selling my old car but buying my new car a breeze. I will deffently be going back and buying my next vehicle from him. More

by Brittanywhutby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that you had such a positive experience, Brittany. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Chris Flynn General Sales Manager 262-338-3379

December 13, 2024

Our family has purchased 14 vehicles both new and used from Ralph dating back to 2002 if memory serves. ALWAYS outstanding service. Would highly recommend seeing Ralph for whatever fits your vehicle needs More

by NH
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words for Ralph, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

December 12, 2024

I have worked with Ralph when buying several cars over the years and always had a great experience. I always feel like i got a fair deal and expertise in finance has lead to some great interest rates. More

by toryquick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks, Tory, for sharing about your experience with Ralph here at Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Chris Flynn General Sales Manager 262-338-3379

December 12, 2024

When I was interested in purchasing a car, Patrick was very helpful and very much in-tune with the dealerships vehicle inventory. He answered every question I had and was very efficient in the vehicle pur More

by tplahmer90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Sabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Moschea
Dec 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear that Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Flynn General Sales Manager 262-338-3379

December 11, 2024

I dealt with Monica, Wayne and Tim. They were outstanding. Of course, Chris is my favorite. The employees are friendly, kind and helpful. I won’t go anywhere else for service or pur More

by banoodle83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Brasted
Dec 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

December 10, 2024

Totally did not live up to my expectations in more ways than none! Poor communication on their part. More

by SMYRHUM.MARSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Howey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann Service Manager 262-338-3379

December 10, 2024

This dealership is very efficient and very capable to fix any problem with one’s vehicle! The concierge service is also very efficient and a welcome addition to the dealership! More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Dick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

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