Gordie Boucher Ford Lincoln of West Bend

Had my car 4 weeks A different dealership had it before them but they insisted I had to remove remote starter to get repair done, I contacted Ford and no I didn't,but 1st dealership broke the remote starte them but they insisted I had to remove remote starter to get repair done, I contacted Ford and no I didn't,but 1st dealership broke the remote starter,drive it to this place , they had it 4 weeks , I was very patient because of the constant promises that they may be able to fix the starter ,when I picked up the car ,I noticed the remote starter antenna and moduler was REMOVED, I had to go back the next day and pick it up ! There was no reason they took it off .....and said nothing to me. It's so disappointing, and now to get it working again ( I've only had this car 7 months ) I will have to pay the whole new fee . I really trusted this place , At first they made me feel like I was heard and validated, but after this ,I feel like a JOKE to them 😔. More

All people were kind and work done in good time. Coffee in waiting room welcome too. Coffee in waiting room welcome too. More

The service writer was fine, but the process was terrible. I had a recall on the camera and it would take up to an hour for them to diagnose the issue. then was told after dropping it off that the r terrible. I had a recall on the camera and it would take up to an hour for them to diagnose the issue. then was told after dropping it off that the recall was paused, so it’s my choice if I still wanted them to diagnose the issue or not. I decided to go ahead and pay for diagnosing the camera issue on my own dime. I waited for about 2.5 hours for them to diagnose the issue. My original appointment was 11 AM and didn’t get out of the dealership until 2:30. Nothing prior to the diagnosis appointment telling me to be prepared for that long of wait. Overall I hate going to dealerships and this whole thing felt like a scam to get me to come in and pay for a diagnostics test (on a known issue according to Ford). More

John provided excellent service and was a pleasure to deal with. I will definitely return. deal with. I will definitely return. More

Service person was friendly and helpful. He kept me informed as to the status of my vehicle. I thought the price charged was rather high. He kept me informed as to the status of my vehicle. I thought the price charged was rather high. More

Nice service to be able to do the work at my work place in the parking lot in the parking lot More

Easy to schedule, work is done right the first time, very accommodating I like Boucher accommodating I like Boucher More

I was disappointed how long it took for an oil change. Another person came in after me and was done before me. The last two times the oil change has taken longer than it should. Another person came in after me and was done before me. The last two times the oil change has taken longer than it should. More

Vary good work and they made sure everything was taken care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle More

It was great. Need my truck fixed. They got it in and done in a couple of days. Need my truck fixed. They got it in and done in a couple of days. More