Glendale Nissan LA

The knowledge and service from Serge was exceptional... He's very friendly, listens to the customer and works great with the customers budget!!! Excellent Customer service He's very friendly, listens to the customer and works great with the customers budget!!! Excellent Customer service More

I came in when my lease was expiring and Serge made everything really easy for me, everything was explained really well. He helped me return my lease with no problem and got me a great deal on a new 2 everything really easy for me, everything was explained really well. He helped me return my lease with no problem and got me a great deal on a new 2011 Nissan Altima, he made several suggestions explaining packages and i ended up choosing a special edition. He is definitely and asset to the dealership and I would recommend anyone to work with him. More

I had a great overall experience. I would refer all of the staff again. I was not expecting this kind of great service when I went to buy a new car! the staff again. I was not expecting this kind of great service when I went to buy a new car! More

We just recently bought a Honda Civic at this dealership,the first time we saw it we already liked it and closed the deal the next day. Before leaving the store that night, we noticed that the ca dealership,the first time we saw it we already liked it and closed the deal the next day. Before leaving the store that night, we noticed that the car has worn out its paint on some parts of the roof and trunk(really bad). It was raining when we first saw it, even the salesman didn't know about that coz it wasn't in their car facts or info (nobody informed us about that). Before driving the car off the lot, we talked to one of the managers and he promised to take care of it. We hold on to his word because he said he was one of the Sales Manager. We gave them calls everyday, they made us come to the store many times still nothing happened. We tried to contact the higher level managers, they wanted us to pay more for the painting of the car. It took almost 1 month dealing with them,we gave up and so we just decided to have it painted by another store...painting the car on our own expense, because they are charging us too much...the other sales manager was telling us that we will just pay 25% for the whole car painted for the price they were giving us.they even offerred us trade in after that...why will you trust them again to get another NEW CAR they just wanted to get another sale for us topay more... In short, these people do not care about their customers, they just want to close a deal and then say goodbye. They don't have word of honor. We bought a car from Star Ford and we never had any problem dealing with them with our concerns. All we want here is for them to give us what was promised to us. Keep Their promise! More

I started my search for a Nissan Altima online. Shortly after submitting my information to search the best deals, I began to get calls from many dealerships. Jose was very nice and not overly aggressive o after submitting my information to search the best deals, I began to get calls from many dealerships. Jose was very nice and not overly aggressive on the phone, and he answered my questions very informatively, so I scheduled a test drive appt. When I got to the lot, the staff was friendly and brought Jose over so that he could start showing me their car selection. I dreaded the car buying process, but Jose made it easy and stress free (and he stayed over 3 hours past his scheduled shift to help me-- yes, I know, they make commissions, but still, I never felt rushed which I appreciated). The hardest part was deciding what color I wanted. But to make my decision process easier, he pulled the cars next to each other so that I could see them side by side. The finance part is a lengthy step, but Howard (aka Roger) was personable. He went over all of the details (which there are a lot) and made sure that I understood everything. My car was cleaned up and gassed up before I was given the key. I was even given a tour of the service side of property so that I would know where to go when I came back to have any type of work done. I drove away in my brand new car very excited and happy. The next day I had to deal with my old car left on the lot. So I called Jose and he was great. He said they would keep my car on the lot until I could make arrangements to have it picked up by a donation company. thanks Glendale Nissan! More

This was my second time around with Glendale Nissan. In Feb 2008 had my first experience with this dealership. At that time I found them to be honest and attentive to my needs both before, during and most Feb 2008 had my first experience with this dealership. At that time I found them to be honest and attentive to my needs both before, during and most important, post sale. At that time I leased two vehicles from them. They delivered both cars to my residence at that time in Orange County. Last month I leased from them again, this time with the help of two outstanding people. The Director of Fleet Sales, Brandon Wishengrad & Director of Service. Mike Villano, both gentalmen couldn't do enough to make me happy in every conceivable way. I found the entire staff to be friendly and extremely helpful. By the way, I drove down to Glendale from Monterey CA, yes thats over 300 miles. I have recommened Brandon Wishengrad already and will continue to do so. He is a standup guy & a huge compliment to this organization, someone I will do Business with again. Thank you again, Brandon & Mike. More

Glendale Nissan was recommended by by friend.They were extremely helpful and they did everything that I asked, they exceeded my expectations!I spent 25 years as a salesmanager and general salesmanager in extremely helpful and they did everything that I asked, they exceeded my expectations!I spent 25 years as a salesmanager and general salesmanager in the retail auto business and I know that I was not easy to please but Glendales Nissan, Brandon and Barry in particular, went above and beyond!!! I will send them all the business I can, they're awesome!! More

I was looking to get a Nissan and drove by the lot on a side street on my way to running an errand in Glendale, when these two guys from the sales lot tried to wave me down to see their cars. I waved them side street on my way to running an errand in Glendale, when these two guys from the sales lot tried to wave me down to see their cars. I waved them off as I had to finish an errend and these two sales guys rudely flip me off. I stopped an asked them who their manager was and they joined a group of other sales reps who started clowning around like they were high school kids. They started saying things in Armenian and laughing. Needless to say, I went eleswhere to eventually buy my Altima. After calling their office and complaining to the manager about his sales crew, I ended buying my new Nissan by Universal Studios. More

This dealer got me rethink about their honesty over time, first, they gave me a great deal over emails. When I got there, the car wasn't in BRAND NEW condition at all! big scratch on one side of the bumper, first, they gave me a great deal over emails. When I got there, the car wasn't in BRAND NEW condition at all! big scratch on one side of the bumper, passenger sit has pen marks on it, overall interior smells funny (just not a new car scent if you know what I mean). Oh, and the pilot mirror was missing!! But I have to say, Jose was pretty friendly and he worked so hard of getting me of buying this car, its a 2010 White Cube 1.8SL btw. And it is a pretty good deal (I think) after all so I bought the car with all the promises they gave me that they will fix everything, and its all written on papers to be safe. So before I leave that day, I asked Jose if he can give me a good discount on a cargo organizer. He said he'll give me employee discount on it but he has to call me back to make sure they have it in stock. So he did call me back on the very next day, told me original price is $220 and $189 with employee discount. I didn't get it right away, I looked online at mynissanparts.com, its regular price is $189 and its on sale for $165!! I would not want to go back to this dishonest dealer again. More

This could not have been a more disappointing experience. They made us wait a long time to present an offer to the "manager" only to have it turned down and were unprofessional in their demeanor. They knew They made us wait a long time to present an offer to the "manager" only to have it turned down and were unprofessional in their demeanor. They knew very little about their product and the available options to each model. Spend your money somewhere else - if you are looking for a Nissan you cannot go wrong with Carson Nissan; see Frank Bachman or Linda Webber and they will take great care of you. More