Glendale Nissan LA

worse customer service I bought my 2 Nissans from there few years ago but recently the staff are changed and very bad I can say worst customer service they are a group of li I bought my 2 Nissans from there few years ago but recently the staff are changed and very bad I can say worst customer service they are a group of liars and treated their customers the worst way possible it's better you go to Van Nuys Nissan and you will noticed the big difference even the first minute you are walking inside. More

Arman lied, promised a car, I drove 540mi but it was sold! Arman lied, promised me a specific new car at agreed upon price, made me drive 540mi from out of state only to find out he sold the car the day before Arman lied, promised me a specific new car at agreed upon price, made me drive 540mi from out of state only to find out he sold the car the day before, then he tried to upsell me to a car $10,000 more! He is specifically named in other bad reviews on other sites. Wish I saw those before this happened to me: Fri 10/31/14 Called Glendale Nissan in CA, spoke to Arman. Informed him I wanted a new 2014 370z, base model, automatic, in Gun Metallic Gray or Black with no extras, and could pay at least $5000 down with better-than-average credit, and I saw 1 from Cars.com at his dealership for approx $28,700 but I want to verify the deal 100% before I drive 270mi from Las Vegas to Glendale for nothing on Sunday 11/02/14, my day off. Arman said to fill out PreApproval on their www.nissan1.com website to guarantee I get this car so I did. He called back and said I can't get that price, it would be a couple thousand more. I said I'd get a car at a different dealership. Nancy from Glendale Nissan called me 10mins later, asked if I wanted a car. I told her what Arman said and that I found a car somewhere else at my expected price. She transf me to Arman who said I could get that price all of a sudden which makes no sense, but I finalized the deal with Arman at the Cars.com listed price $28,699 (may be a few dollars off), again reminding him I DO NOT want to drive that far unless it is CERTAIN I can buy that car. Both he & Nancy assured me the PreApproval I filled out online guaranteed me getting this car. I Asked Arman if he was working Sun 11/02/14, he said he'd be there all day. I told him I'd leave Vegas @ 5am to get there at opening 9am. He said he'd be there. I even asked if there was anything else I had to do to make sure the car would be there because I'm not driving that far for nothing. Arman said I didn't have to do anything else, it would be there for me. I drove there Sun 11/02/14 and called when 30mins away, Nancy said Arman was off. Arman called me 5mins later and said the car was sold the day before and he was at home now and LAUGHED AT ME when I told him how angry I was. Im not a rich guy so my wasted time impacts me greatly. I want reimbursement for my time and gas wasted on the series of lies and empty promises Arman and Nancy made me go through for ABSOLUTELY NOTHING More

Used truck purchase I purchased a used dodge pick up truck from this dealership about 4 months ago. Here is my experience with this dealership. First, test drive went fin I purchased a used dodge pick up truck from this dealership about 4 months ago. Here is my experience with this dealership. First, test drive went fine no obviously mechanical or major cosmetic flaws. Next it was time for the whole financing nightmare. I was sat in an office with a sales manager named Robert or Ronald who was trying to test my intelligence on financing and vehicle valuation by offering me a price that was 2000$ over what I had negotiated with the internet sales manager. Finally when he noticed I was about to walk out the door he agreed to the previously negotiated price. I told them I would not purchase a used vehicle without a 48 hour cancellation policy in place so I could have my mechanic take a look at it. With a little resistance they finally agreed. The next day I take it to my mechanic who tells me there is over 2500$ worth of repairs needed on this vehicle including a leaking transmission pan gasket, main drive line seal, leaking oil pan, rack and pinion leaking, steering alignment off, and a leaking exhaust manifold (not sure how a vehicle can pass smog with this problem, that's a whole other legal issue I won't go into). I immediately get on the phone and I am promptly transferred to 3 different people. I sit on hold for 30 minutes waiting for the sales manager to pick up when the receptionist finally tells me that he is with a customer and then going home so he will not be able to take my call. So I am forced to take the day off work to drive up there before my cancellation policy expires and try to convince them that they sold me a vehicle with major mechanical issues. Some new manager tells me to go talk to service and they will take care of my issues. I let them take the truck to repair it and show up the next day to find that they have only fixed my leaking transmission pan. Which is about a 35$ part and 100$ of labor. At this point my cancellation policy is expired and I am forced to leave with a vehicle which has over 2300$ of mechanical repairs needed. I was told to bring the vehicle back 3000 miles later for my oil change and they would take care of the oil pan gasket. I take it back and they say they will not cover the cost and that they will need to keep the vehicle for 2-3 days to contact my warrantee company to fix it. In addition, they recommend I take it to a dodge dealership because they will understand the vehicle better. These repairs do not require a rocket scientist to fix it's simply a matter or replacing faulty gaskets. So I took my vehicle and left. I would advise anyone who is considering purchasing a used vehicle that even has low miles like mine to shop around, do your home work, and do not be pushed around by these people at Glendale Nissan. More

*****WARNING*****this guy is crazy he was trying to sale me an over price used cars. at the same he was telling me that he was giving me a deal I guess he doesn't know that you can research a price on any me an over price used cars. at the same he was telling me that he was giving me a deal I guess he doesn't know that you can research a price on any used car with the click of a button on your cell NOW DAYS. IF YOU COSIDERING GOING THERE TO SEE THEIR USE CARS INVENTORY DONT BOTHER WITH THIS PEOPLE THEY WILL TRY TO RIP YOU OFF SAVE YOUR SELF SOME TIME SKIP THIS ONE More

First, I did buy a Nissan Versa SL fully loaded in the color I wanted for a reasonable price from OC Nissan, Irvine; not Glendale Nissan. I will never shop there ever again. My suggestion is that you color I wanted for a reasonable price from OC Nissan, Irvine; not Glendale Nissan. I will never shop there ever again. My suggestion is that you should not go to this dealer. They have enough sales that they don't feel pressure to work with you to buy a car. They have a, "if you don't like our price, you can buy somewhere else attitude." They don't really want to work with you, or negotiate with you to buy a car. They just want to get you a huge loan, with a high APR and lock you into a car that you really don't want because they want you to believe that you will not get the deal anywhere else. Let me tell you I got the car I wanted and for just a little bit more that I could afford in cash at OC Nissan, Irvine. Our dealer at Glendale Nissan was just annoying us, not listening to what we were saying to him. We told the dealer what kind of car we wanted; what we wanted to pay for it, and he acted like we were crazy. We also told him that we had been saving and shopping for this specific car for months, so we do have an idea of what kind of deals we can get Versa SL for. They played hardball and didn't even try to work with us; and were very condescending. Honestly we weren't expecting a miracle price. We had told the dealer what we wanted to pay, what we were willing to pay, and his quote was so huge I told myself; that I should go try at another dealer. Even the manager wasn't willing to negotiate. They just weren't interested in our business at all. After all, I was offended because when you save for a car this long and are willing to pay outright for a car in cash; they should at least entertain a few ideas. They didn't even try. Worst of all, the dealer was giving us all these lame excuses why they couldn't give us a deal. He said something to the effect that we wanted the car for free. It was so offensive. If you do business here, you will get robbed of your earnings. Don't go to Glendale Nissan, take a little drive down south to Orange County where they know how to treat customers and give you the respect you deserve for your hard earned money or future hard earned money. More

we walked into glendale nissan for a new nissan sentra showed them the internet ad they took us to a car. we agreed on the car then walked upstairs and talked for 30 minutes made a deal and went to financ showed them the internet ad they took us to a car. we agreed on the car then walked upstairs and talked for 30 minutes made a deal and went to finance. everyone was very friendly and very professional. we enjoyed our experience very much at glendale nissan and would very much recommend this dealer to anyone More

Great Sales team. I went to this dealer after bad experience with Metro Nissan of Redland. They are 1st class dealership with good business practices. Joon Yi gave me a price from their internet sa experience with Metro Nissan of Redland. They are 1st class dealership with good business practices. Joon Yi gave me a price from their internet sales and Chris took care me with approval from Tony. There was no hassle and firm agreement. I would work with this sales team again. More

During the 4th of July sales event I decided to have my vehicle appraised. I was in fact in the market for a USED Nissan Quest LE. Before I knew it I was being shown NEW Quest SV's. I had to ask repeatedly vehicle appraised. I was in fact in the market for a USED Nissan Quest LE. Before I knew it I was being shown NEW Quest SV's. I had to ask repeatedly about what my car was appraised at. I did like the initial dealer, Frank. However during our meeting another dealer joined in. He was extremely pushy and I was immediately irritated. Now I can't explain why I gave him my information to run my credit but before I knew it I was financed. I haven't had a job in 3 years and my husband wasn't put on the loan at all. How you finance an unemployed person with absolutely no proof of income is beyond me. I was so overwhelmed with being pushed by 2 guys into a new car that it never occurred to me how weird it was that he asked for my work HISTORY, and wrote it down. I was also told that I could write a post dated check for 30 days for a down payment. Obviously, I didn't have a down payment because I wasn't ready to purchase a vehicle. I hate that I was bullied into a car, at several points I told myself this was a terrible idea. But in less than 2 months we would have officially grown out of our car since I am nearly 8 months pregnant. So with a bored 5 year old and a sleepy and hungry 15 month old ready to leave, I signed my life away. That Saturday I noticed that they deposited the check, sending my account into significant negatives. We had NO money and it was Saturday morning. Raced over to Glendale Nissan and received several "we can help you Monday morning"s. I don't have time nor the patience for this. Finally after speaking with SEVERAL men about the situation I was handed over to Dennis. At least, that's what he said his name was. After HOURS of waiting around and talking my head off about what happened he again assured me first thing Monday morning it would be solved. I am sick and tired of all these people by this point. Give me my old car, take this van back and let's forget I EVER walked into this place. I felt lied to, I felt tricked, I felt offended SEVERAL times. I was even told that I was really mad BECAUSE I was pregnant. You know, those crazy hormones make women irrational. Well, Dennis said that I could get a lawyer if I wanted to because they wouldn't take the car back. Some time later they did eventually have someone from the business office come in and cut me a check for the down payment amount and to cover the 2 overdraft charges I had already received. I was also told that I should be grateful because they wouldn't have done that for anyone, which is funny because it was about 3 hours of "there's nothing we can do until Monday" and "we can't take the car back" NO, it's not that you CAN'T, it's that you wont. And I wanted an SL, it wasn't until I finally got to drive the car did I realize that we had an SV and over half of the desired features, some of my must haves were not there. The other guy kept telling me that the used 2011 was VERY different from the new 2013 inside and that I would be missing out on a lot of the things in a 2013. Really? Because the used 2011 LE had everything I wanted and more, for about $5,000 less. I have already told the 400+ friends on my facebook list about my experience. I received a flyer for the 4th of July sales event from Martin Cuevas which said everyone would get a free gift, we didn't. I also found out by a young dealer who was assigned to explain our vehicles features to me to buy some time and distract me that since I bought a new car I should have received vouchers for 2 free oil changes, never got that either. I used to have my Murano serviced at this dealership, I was treated nicely enough, things are very expensive there. I will never return to this dealership, NOT to purchase anything, NOT to service anything, NOT even to use the restroom. More

Surprisingly pleasant experience. Was dreading taking my car to the dealer but they did a great job and even told me that I didn't need something that I thought I did. car to the dealer but they did a great job and even told me that I didn't need something that I thought I did. More

2013 Nissan Altima Car Service and 2 Recalls Good 2013 Nissan Altima Car Service and 2 Recalls Good experience, friendly, hassle free, done on time as promised. Will come again for my next free serv 2013 Nissan Altima Car Service and 2 Recalls Good experience, friendly, hassle free, done on time as promised. Will come again for my next free service :) More