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Glen Toyota
Fair Lawn, NJ
4,084 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,084 reviews
May 02, 2013
STAY AWAY FROM SERVICE DEP. AT GLEN TOYOTA!!! My STAY AWAY FROM SERVICE DEP. AT GLEN TOYOTA!!! My Toyota Highlander 2011 needed replacement of the rear door under warranty, they needed the car for STAY AWAY FROM SERVICE DEP. AT GLEN TOYOTA!!! My Toyota Highlander 2011 needed replacement of the rear door under warranty, they needed the car for 7 days and Toyota provides a free loaner for this service call, I was told that they will order the parts and call me. after I called them twice to arrange a day to drop the car I was advised that they will have a loaner car on May 29, I verified with them that they have the loaner but when I arrived they “COULDN’T FIND THE CAR, SOMEONE TOOK IT AND THEY DON’T KNOW WHEN IT WILL BE BACK”, it didn’t appear that Jason was too surprised about it and without any apology he just told me that they will call when it shows up. No big deal it’s my time. After two days they called so I went there again, this time Robert asked for my credit card and driver license, so I just made sure that there will be no charge for the loaner car and he indicated that they just need the CREDIT CARD information so they can charge any damages or insurance co-payment for the loaner, then he pulls out a Glen Toyota car rental form and fills in only my information and my credit card information and leaves the rest of the form blank, which is all the rental charge details, and EXPECTS ME TO SIGN A BLANK FORM and leave it with them. So I had a simple request that under notes he will indicate that they will not charge for rental, this did not sit well with Mr. rude and he immediately told me that it must be done this way and if I don’t like it I can take my keys and leave…, I asked him if there is a manager I can talk to and that really got him going, his answer “No, I am the only one you can talk to”. I think I asked relevant questions about the process and there procedures, and my request was reasonable, and I did it in a respectful manner but apparently the employees at Glen Toyota service department are not used to provide decent customer service. The only favorable reviews on this website relates to Glen Toyota’s sales department, maybe they should train the people at service too. I also just found out that they NEVER ROTATED THE TIRES ON MY CAR like they should be, and they told me they did. Toyota pays for oil change and tire rotation for my car in the first 3 years and Glen just bills them, who know what else they didn’t do. STAY AWAY FROM SERVICE DEP. AT GLEN TOYOTA!!! More
by NDN2013
Employees Worked With
Robert Bednarz & Jason
Helpful November 28, 2012
This is THE worst car dealership I've ever worked with!!! Really!!! Unfortunately, I had a misfortune to lease my wife's car from them, which they have tried to impose more fees and other charges, so I reall Really!!! Unfortunately, I had a misfortune to lease my wife's car from them, which they have tried to impose more fees and other charges, so I really had to be careful and watch every step... Then, when we had brought our car there for the maintenance, they have screwed up with one of the hubcaps and it fell of somewhere on the road. Unfortunately we hadn't noticed it for few days and then they had denied its their fault. But wait, the next oil change, the same thing had happened again and another hubcap was lost, but they had denied it all the same, because, as they put it "oil change doesn't require any work on the tires...". It may be true, but why would it fall off the same they on the way to the store??? On top of that, the staff behind the counter in the service department was rude enough to just show me the door saying "just leave...". I had sent an email to the service manager, but was, as expected blown off. Anyway, stay away from them, they are AWFUL.. I don't think I'll be dealing with them again! More
by neighbour
Employees Worked With
2
September 15, 2012
I live about a mile away from Glen Toyota. Still, I leased my Highlander from another dealership. Glen Toyota was about $200 more expensive than the other folks. Now every time I am get this car ser leased my Highlander from another dealership. Glen Toyota was about $200 more expensive than the other folks. Now every time I am get this car serviced I have other troubles - their schedules are always full, they can only accept the car in the morning etc. Now I just completed the service and few days later "Check engine" shows up and now I can't drive my vehicle on a weekend as of course their first available day for check is 3 days away. Ohhh. Stay way to avoid troubles. You should be enjoying your can and not speaking with unfriendly customer service on Saturdays. More
by smakovsky
Employees Worked With
3
August 25, 2012
We just wanted to give a big "THANK YOU" to Emilio Minier and Glen Toyota for helping us with information on a possible Sienna purchase. Emilio was quick to answer all of our questions, was con Emilio Minier and Glen Toyota for helping us with information on a possible Sienna purchase. Emilio was quick to answer all of our questions, was considerate and consistently helpful, and he was low key and no pressure. Even though, due to distance, we decided to purchase our new vehicle elsewhere, we feel confident in recommending Glen Toyota because of our good experience. More
by 1konopka1
Employees Worked With
Emilio Minier
August 21, 2012
What a great deal. They were nice from the second we walked in the door. Negotiated a price I was happy with and left with Camry we love!!! Financing was a breeze, which was good cause my credit is so s walked in the door. Negotiated a price I was happy with and left with Camry we love!!! Financing was a breeze, which was good cause my credit is so so. And free oil changes for 2 years!!! Thanks Glen for making my buying experience a great one! More
by Jperth1117
Employees Worked With
Sales, Cathy Holtham
August 16, 2012
Went in for an oil change, told it would be an hour. An hour twenty minutes later I still saw my car sitting in the place I parked it. Manager said there was an issue with another vehicle, so AN HOUR AND hour twenty minutes later I still saw my car sitting in the place I parked it. Manager said there was an issue with another vehicle, so AN HOUR AND TWENTY MINUTES AFTER I CAME IN FOR AN OIL CHANGE NO ONE HAD EVEN TOUCHED MY CAR. Was told they'd get to it soon and it would be 25 minutes to do the work. Needless to say, they've lost a faithful customer for good. More
by jasonh595
Employees Worked With
Robert Bednarz
July 27, 2012
I want to thank you for a great experience. You went far I want to thank you for a great experience. You went far and above to make sure my purchase of a new Camry went smooth! From my salesperson, to the I want to thank you for a great experience. You went far and above to make sure my purchase of a new Camry went smooth! From my salesperson, to the finance team, the gentlemen who showed me how to use my car, to the lovly girls who called to tell me my plates were in it were all great! The price was perfect, the name Toyota I love, Toyotacare free oil changes for 2 YEARs!!!, what else can I say? Thanks for helping me love my new car! More
by jdavis117
Employees Worked With
Joey C
July 27, 2012
When to buy a Camry and all of them are lier they toll me I was financing and when i when to see the finances person they toll me I was doing a smart buy that is a lease I did not want to lease and they stil I was financing and when i when to see the finances person they toll me I was doing a smart buy that is a lease I did not want to lease and they still have my down payment and dont want to refund it it ok my lawyer will contact them be careful as they play trick and lie More
by fairlawncustomer
Employees Worked With
Rana
July 06, 2012
Not a happy camper! This was the first dealer I visited when it came time to buy/lease a new Rav 4. Main reason being the convenience of the location. A salesman (whose name I forget unfortunately) app when it came time to buy/lease a new Rav 4. Main reason being the convenience of the location. A salesman (whose name I forget unfortunately) approached us and offered a test drive of the Rav 4. We did the drive and came back to negotiate (or so I thought). I had with me multiple ads and information from Kelly BB/Edmunds, etc. on the pricing. The salesman wanted no part of that. He gave me a price, I could take it or leave it. He did not even attempt any negotiations whatsoever. After I questioned him on why he was so stonewalled, he became visibly upset and said we can leave if we don't like the price. So we did! We ended up at Prestige Toyota in Ramsey, where they were happy to negotiate (see my review there). One problem with Prestige is that they took an extremely LONG TIME TO SEND MY EQUITY CHECK REFUND FOR MY TRADE IN. But that is another review. More
by pgmom5jj
Employees Worked With
dont remember
June 29, 2012
Bought my 2011 Camry from them and left the lot feeling like I have a brand new car! So happy with their service, and the way they treated me. The finance department did a wonderful job of explaining eve like I have a brand new car! So happy with their service, and the way they treated me. The finance department did a wonderful job of explaining everything to me. Thanks so much!!!! More
by tlau5555
